Commercial Roofing Service Superintendent

A commercial roofing service superintendent is responsible for leading multiple service foremen to perform work safely and productively per specifications and to the standards of the company and customer.To provide leadership to foremen - fostering safety, teamwork and discipline resulting in efficient and professional roof system installationTo provide consistently high-quality service and resultsTo represent the company in a professional manner in all dealings with customers, personnel, and the publicTo effectively manage all aspects of service field work to meet company and project goals

ESSENTIAL DUTIES AND RESPONSIBILITIES

include the following (other duties may be assigned):Supervise foreman to lead safe and efficient roof system installationso

Oversee field staff, assisting foremen with crew leadershipo

Visit job sites dailyo

Conduct or participate in daily safety auditso

Train field staff in safety, work skills, and efficiencyo

Provide ongoing feedback to foremen regarding job performanceo

Resolve complains and grievances; assist with discipline when necessaryo

Discuss opportunities for professional developmento

Conduct annual performance reviewso

Recommend raises and promotionsEnsure Production and quality goalso

Maintain understanding of contract information for jobso

Track labor hours and production against stated goalso

Schedule materials, equipment, and deliveries, paying special attention to using inventoried materialso

Monitor material usage, minimize waste, anticipate shortages, and order materials as neededo

Monitor quality of installationsDeliver Excellent Customer Serviceo

Engage with customers to answer questions and provide explanationso

Schedule daily or weekly contact with customers to review progresso

Discuss any outstanding issues with customers and other partieso

Meet with customers to verify satisfaction with work and billing; deliver warrantieso

Respond to request for service and assistanceo

Manage difficult or emotional customersManage and coordinate job details between the field and officeo

Review plans and sites, delegate crews, and do all pre-job planning including but not limited to assist safety in creating site-specific safety plans and work plan efficiencieso

Ensure crews have information and instructions necessary to complete jobso

Submit reports and paperwork and otherwise coordinate communication between office and job siteso

Investigate incidents, near misses, accidents, and thefts, and provide relevant documents, photos, and assessments to the officeo

Deliver all documentation to the office in a timely mannero

Review final paperwork to ensure change orders are reflected and billedo

Participate in final inspectionso

Prepare digital work orders for invoicing and close-outExhibit exemplary leadership with all company personnelo

Participate in regular review meetings with sales team and managemento

Demonstrate commitment to professional developmento

Demonstrate willingness to be a team playero

Offer assistance and expertise to otherso

Exhibit confidence in self and otherso

Inspire and motivate others to perform wello

Motivate others to fulfill the company’s mission and visiono

Make self-available to crews, staff, and customerso

Develop subordinates’ skills and encourage growtho

Support everyone’s efforts to succeedo

Appropriately delegate work assignmentso

Make timely decisionso

Set expectations and monitor delegated activitieso

Coordinate projectso

Organize or schedule other people and their taskso

Balance team and individual responsibilitieso

Give and welcome feedbacko

Ability to build morale and group commitments to goals and objectiveso

Put success of team above own interestso

Share expertise with otherso

Work well in group problem solving situationsSafety and compliance regulationo

Observe safety and security procedureso

Report and/or corrects potentially unsafe conditionsUse equipment and materials properly and effectively

SUPERVISORY RESPONSIBILITIES:

Manage multiple crews of individuals that consist of foremen, roofers, and helpers/laborers, as well as any duties associated with maintaining business to the company standards, which includes but is not limited to safety, quality, productivity, cost reduction, attendance monitoring, and development of individuals.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duties satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required:High School Diploma or GED plus five (5) years in a commercial roofing environment.Considerable knowledge of various commercial roofing systems, materials, and installation methods.Safety Training: OSHA 30-Hour CardGood knowledge of state and local building codes including Uniform Building Code, and electrical and plumbing codes.Experience: determining roof types and estimating materials, hours, and replacement costs for commercial roofing projects; directing large-scale commercial roofing projects; interpreting roofing plans, specifications and standards; determining roofing product acceptability and developing warranties; developing and monitoring construction and contract documents.Ability to read, analyze, and interpret, in English, and comprehend drawings and specifications, documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence.Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals and to compute rate, ratio

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to fumes or airborne particles. The noise level in the work environment is usually moderate.

HEALTH AND SAFETY RESPONSIBILITIESAdhere to all safety rules and procedures. Bring unsafe acts and conditions to the attention of the manager. Correct hazards and unsafe conditions. Train other associates in safe work practices. Investigate accidents, near-accidents, and potential hazards. Actively participates in housekeeping activities and in the safety and health program.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. (See Physical Demand Checklist)Work environment involves exposure to potentially dangerous materials and situation that require following extensive safety precautions and may include the use of personal protective equipment.Ability to frequently lift and carry between 15 and 50 pounds.Ability to twist, reach, bend, stoop, and squat occasionally.Also be able to be on your feet, to load trailers and the movement to and from the trailer and the staging area of our equipment and material.Must be able to tilt material or equipment, stack material as needed, and roll on hand truck to a designated area and place on floor, ground, or in trailer without harm to themselves or material or equipment.Must be able to lift material and equipment above a person’s head to stack.Must be physically able to mount and dismount our lifts, trucks, or tractors numerous times throughout the day.This includes but is not limited to dismounting and remounting continuously to stack, mark, label and make ready to carry with the lift or hand trucks.Ability to push or pull up to 150 pounds, such as a loaded wheel barrel.Ability to work on and climb ladders up to 40 feet tall or scaffolding.Ability to keep or regain body balance or stay upright when in an unstable position.Ability to work in a working environment that is loud and noisy.Ability to work in an environment with fumes, dust, dirt, smoke, gases, grease and oils, and solvents.Ability to be aware of surrounding area due to working at high levels and with hot products.Manual dexterity to complete projects in a craftsman fashion.Knowledge of and ability to follow safety practices and procedures used in working on ladders and roofs.Ability to work outside in all weather conditions year-round with exposure to excessive heat and cold.Must be physically able to mount and dismount ladders from tucks or storage above a person’s head.

Employment Classification: Full Time Salaried ExemptDuties and responsibilities may be changed at any time at the discretion of management, formally or informally, either verbally or in writing.

All employees are at-will employees.

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