Leidos Holding
Tier 3 WebOPSS System Analyst
Leidos Holding, Oklahoma City, Oklahoma, United States, 73116
DescriptionThe Leidos NISC IV program has an opening for a Computer Systems Analyst to provide technical issue resolution, escalated end user trouble shooting, application administration, user acceptance testing (UAT), and subject matter expertise (SME) for WebOPSS, OPSS Insurance HQ, OPSS Exemptions HQ, eAIM, and Digital Certificate Service (DCS) for the FAA and the aviation community.
Duties and responsibilities include, but are not limited to :Provide Tier 3 support to the WebOPSS applications.Ensure continuous operations of WebOPSS production applications including on call situations to assist with troubleshooting an outage or system failure.Promote application use and user satisfaction by providing prompt, efficient, and enthusiastic assistance for the application.Identify problem details and build rapport with users internal and external to FAA exhibiting a broad range of technical and business process knowledge.Update and manage all escalated incidents assigned to closure, report on status, and ensure resolution.As Tier 3, responsible to develop and maintain written instruction for use by Tier 1 and 2 personnel and application users.Conduct staff training prior to new application functionality and/or system deployment.Create and maintain user accounts and provision system access.Escalate systems issues to application software developers and database engineers.Identify, reproduce, help diagnose and address application bugs, design flaws, and propose solutions.Define application enhancements to existing functionality and new application functionality development.Provide Tier 3 UAT for changes to the IT environment and the impact on the application.Provide recommendations on ways to improve processes, procedures, and incident resolution.Use Tier 3 knowledge to respond to application-specific questions escalated from Tier 1 and Tier 2 support and from FAA internal and external users.Use Tier 3 expertise and research to diagnose and resolve complex technical and business process issues escalated by Tier 1 and 2 that require in-depth knowledge of the functionality of the systems.Basic Qualifications
Knowledge of web-based applications, databases, and Client/Server environments.Demonstrate excellent communication skills and the ability to work independently.Bachelor's degree in a technical and/or aviation field and 4-8 years of relevant experience or master's with 2-6 years of prior relevant experience.Must be able to obtain a public trust suitability interim clearance.Preferred Qualifications
Exposure to WebOPSS, OPSS Insurance HQ, OPSS Exemptions HQ, eAIM, and Digital Certificate Service (DCS) applications.Familiar with the Federal Aviation Administration organizational structure and policies.Original Posting Date:
2024-08-07While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Pay Range:
Pay Range $61,750.00 - $111,625.00The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.#RemoteAbout Leidos Leidos is a Fortune 500® innovation company rapidly addressing the world's most vexing challenges in national security and health. The company's global workforce of 47,000 collaborates to create smarter technology solutions for customers in heavily regulated industries. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $15.4 billion for the fiscal year ended December 29, 2023. For more information, visit www.Leidos.com .Pay and Benefits Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here .Securing Your Data Beware of fake employment opportunities using Leidos' name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system - never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other person a l information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at [email protected] .If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission .Commitment to Diversity All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.
Duties and responsibilities include, but are not limited to :Provide Tier 3 support to the WebOPSS applications.Ensure continuous operations of WebOPSS production applications including on call situations to assist with troubleshooting an outage or system failure.Promote application use and user satisfaction by providing prompt, efficient, and enthusiastic assistance for the application.Identify problem details and build rapport with users internal and external to FAA exhibiting a broad range of technical and business process knowledge.Update and manage all escalated incidents assigned to closure, report on status, and ensure resolution.As Tier 3, responsible to develop and maintain written instruction for use by Tier 1 and 2 personnel and application users.Conduct staff training prior to new application functionality and/or system deployment.Create and maintain user accounts and provision system access.Escalate systems issues to application software developers and database engineers.Identify, reproduce, help diagnose and address application bugs, design flaws, and propose solutions.Define application enhancements to existing functionality and new application functionality development.Provide Tier 3 UAT for changes to the IT environment and the impact on the application.Provide recommendations on ways to improve processes, procedures, and incident resolution.Use Tier 3 knowledge to respond to application-specific questions escalated from Tier 1 and Tier 2 support and from FAA internal and external users.Use Tier 3 expertise and research to diagnose and resolve complex technical and business process issues escalated by Tier 1 and 2 that require in-depth knowledge of the functionality of the systems.Basic Qualifications
Knowledge of web-based applications, databases, and Client/Server environments.Demonstrate excellent communication skills and the ability to work independently.Bachelor's degree in a technical and/or aviation field and 4-8 years of relevant experience or master's with 2-6 years of prior relevant experience.Must be able to obtain a public trust suitability interim clearance.Preferred Qualifications
Exposure to WebOPSS, OPSS Insurance HQ, OPSS Exemptions HQ, eAIM, and Digital Certificate Service (DCS) applications.Familiar with the Federal Aviation Administration organizational structure and policies.Original Posting Date:
2024-08-07While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Pay Range:
Pay Range $61,750.00 - $111,625.00The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.#RemoteAbout Leidos Leidos is a Fortune 500® innovation company rapidly addressing the world's most vexing challenges in national security and health. The company's global workforce of 47,000 collaborates to create smarter technology solutions for customers in heavily regulated industries. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $15.4 billion for the fiscal year ended December 29, 2023. For more information, visit www.Leidos.com .Pay and Benefits Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here .Securing Your Data Beware of fake employment opportunities using Leidos' name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system - never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other person a l information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at [email protected] .If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission .Commitment to Diversity All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.