Zelle Operations Specialist - Clifton, NJ or Jericho, NY

Job OverviewThe Zelle Operations Specialist is responsible for executing daily functions for Zelle and other payments related services. These responsibilities include but not limited to daily processing - reconcilement of Zelle transactions, process REG E claims and disputes, resolve escalated operational issues, handle inquiries related to Zelle and other payment services.Job DescriptionResponsibilities include, but are not limited to: Work with Deposit Services, Digital Channels, Information Services, Accounting, Fraud, BSA/AML, Vendors and Clients to resolve any processing, reconcilement discrepancies, and REG E disputes. Reconcile Zelle General Ledger accounts, process adjustments, returns and recoveries. Utilize the Fiserv - Valley tools that support Zelle processing and disputes (Compass, SPC, IPS, TRECS, etc.). Conduct complex research and resolve all requests timely. Resolve inquiries and disputes with the purpose of identifying and reporting potential suspicious activity to CFIS. RequirementsRequired Skills: Must have excellent Customer Service and interpersonal skills. Ability to work in a fast-paced environment. Self-starter. Strong time management skills and ability to prioritize tasks. Ability to learn and comprehend new system processes. Reliability, flexibility, professional etiquette and sound judgement are important. Must be computer proficient. Must be able to review and analyze data reports and manuals; must be computer proficient. Must be able to communicate effectively via telephone and in person. Proven ability to work cooperatively but also assume administrative responsibilities. Ability to learn and comprehend new system processes. Required Experience: High school diploma or GED with a minimum of 3 years' experience in electronic payments (Wires, ACH, ATM, etc.) or cash management. Experience in banking, particularly in EFT or operations areas. Strong Accounting/Reconciliation background and/or experience with dispute - resolution is preferred.