CirrusLabs
AI / Data Specialist
CirrusLabs, Alpharetta, Georgia, United States, 30239
We are
CirrusLabs
. Our vision is to become the world's most sought-after niche digital transformation company that helps customers realize value through innovation. Our mission is to co-create success with our customers, partners and community. Our goal is to enable employees to dream, grow and make things happen. We are committed to excellence. We are a dependable partner organization that delivers on commitments. We strive to maintain integrity with our employees and customers. Every action we take is driven by value. The core of who we are is through our well-knit teams and employees. You are the core of a values driven organization.
You have an entrepreneurial spirit. You enjoy working as a part of well-knit teams. You value the team over the individual. You welcome diversity at work and within the greater community. You aren't afraid to take risks. You appreciate a growth path with your leadership team that journeys how you can grow inside and outside of the organization. You thrive upon continuing education programs that your company sponsors to strengthen your skills and for you to become a thought leader ahead of the industry curve.
You are excited about creating change because your skills can help the greater good of every customer, industry and community. We are hiring a talented I / Data Specialist to join our team. If you're excited to be part of a winning team, CirrusLabs (
http://www.cirruslabs.io
) is a great place to grow your career.Job Title: AI / Data Specialist
Duration: 8 weeks + possibility of extension
Location: Alpharetta, GA ~ REMOTE
# of Positions: 1
Project Overview:
Provide comprehensive analysis and implementation roadmap for Call Center Modernization with AIUse Gen AI and Intuitive Self-Service UI for enhancing customer outcomes and optimizing costsFuture project scope evolution would includeGenAI powered Agent Assist Empowering agents with real-time AI insights for optimal customer interactions.GenAI Chatbot Crafting human-esque conversation through advanced algorithmsutonomous Conversational AI Autonomously classifying and managing specific call categories for streamlines serviceInteractive Voice Response with Conversational AI Transforming call navigation with intuitive, information-driven dialogues.Responsibilities:
Set up Speech to Text transcription using one of the products (Azure OpenAI or Lex or RingCentral native). Setup Rouge or Bleu metricsSetup AI Tools and build data pipelineUsing one of the ETL tools, capability to perform data cleansing, transformation, enrichment etc.Use GenAI to summarize call center metrics and report against KPIs. Perform Sentiment AnalysisTune GenAI to optimize Rouge or Bleu scoreImplement ReACT framework for recommendationsPrepare and present demos to clientQualifications:
Bachelor's or Master's degree in Data Science, Statistics, or related field.Expertise on GenAI and LLMs (OpenAI, Llama, BART etc.)Capability for Fine tuning and prompt tuningKnowlegde of Prompt EngineeringGood experience in Cloud platformsExpertise on ETL tool, Rouge and Bleu metrics, LangChainKnowledge of Vector Databases (ChromaDB or equivalent)Lex/Polly or equivalent expertisebility to work collaboratively in a fast-paced, team-oriented environment.Strong communication skills to interact with cross-functional teams and gather user feedback.
CirrusLabs
. Our vision is to become the world's most sought-after niche digital transformation company that helps customers realize value through innovation. Our mission is to co-create success with our customers, partners and community. Our goal is to enable employees to dream, grow and make things happen. We are committed to excellence. We are a dependable partner organization that delivers on commitments. We strive to maintain integrity with our employees and customers. Every action we take is driven by value. The core of who we are is through our well-knit teams and employees. You are the core of a values driven organization.
You have an entrepreneurial spirit. You enjoy working as a part of well-knit teams. You value the team over the individual. You welcome diversity at work and within the greater community. You aren't afraid to take risks. You appreciate a growth path with your leadership team that journeys how you can grow inside and outside of the organization. You thrive upon continuing education programs that your company sponsors to strengthen your skills and for you to become a thought leader ahead of the industry curve.
You are excited about creating change because your skills can help the greater good of every customer, industry and community. We are hiring a talented I / Data Specialist to join our team. If you're excited to be part of a winning team, CirrusLabs (
http://www.cirruslabs.io
) is a great place to grow your career.Job Title: AI / Data Specialist
Duration: 8 weeks + possibility of extension
Location: Alpharetta, GA ~ REMOTE
# of Positions: 1
Project Overview:
Provide comprehensive analysis and implementation roadmap for Call Center Modernization with AIUse Gen AI and Intuitive Self-Service UI for enhancing customer outcomes and optimizing costsFuture project scope evolution would includeGenAI powered Agent Assist Empowering agents with real-time AI insights for optimal customer interactions.GenAI Chatbot Crafting human-esque conversation through advanced algorithmsutonomous Conversational AI Autonomously classifying and managing specific call categories for streamlines serviceInteractive Voice Response with Conversational AI Transforming call navigation with intuitive, information-driven dialogues.Responsibilities:
Set up Speech to Text transcription using one of the products (Azure OpenAI or Lex or RingCentral native). Setup Rouge or Bleu metricsSetup AI Tools and build data pipelineUsing one of the ETL tools, capability to perform data cleansing, transformation, enrichment etc.Use GenAI to summarize call center metrics and report against KPIs. Perform Sentiment AnalysisTune GenAI to optimize Rouge or Bleu scoreImplement ReACT framework for recommendationsPrepare and present demos to clientQualifications:
Bachelor's or Master's degree in Data Science, Statistics, or related field.Expertise on GenAI and LLMs (OpenAI, Llama, BART etc.)Capability for Fine tuning and prompt tuningKnowlegde of Prompt EngineeringGood experience in Cloud platformsExpertise on ETL tool, Rouge and Bleu metrics, LangChainKnowledge of Vector Databases (ChromaDB or equivalent)Lex/Polly or equivalent expertisebility to work collaboratively in a fast-paced, team-oriented environment.Strong communication skills to interact with cross-functional teams and gather user feedback.