Market Leader, Health & Benefits

Job Description

Summary of Role

The Health & Benefits (H&B) Market Leader (ML) is a key member of the Regional H&B leadership team. In this role, you will have ultimate accountability for the H&B business and team in the market, with a majority of the role's success metrics tied to growing revenue and talent. This includes revenue growth, direct expense management, and profitability; colleague attraction, development and engagement; and client and colleague retention. The ML is effectively the Growth Leader of the market, responsible for building and executing the growth plan to meet/exceed the expected results. The ML will be responsible for building the WTW brand externally, and leading key new client pursuits.

The role will report to the Health & Benefits Region Leader (RL).

The Role

• Have primary accountability for building and executing a business strategy to meet stated growth, retention, staffing and profitability goals
• Manage local H&B new business pipeline and sales opportunities, working closely with Producers, Senior Sellers, Lead Relationship Managers, H&B Region Leaders and Community Leaders. The ML will identify a Local Sales Leader (LSL) to oversee the sales efforts in the market, collaborate with the Regional Sales Leader, and drive effective new business sales execution
• Serve as a "player/coach," generating new business development opportunities while enhancing, through coaching or hiring, regional and local business development and client management capabilities
• Build external WTW brand in local market (e.g., participate in local affinity groups; host local marketing events; network in local talent market)
• Develop client strategies to build, retain, and grow profitable relationships including identification of cross-LOB opportunities
• Responsible, with support from the Local Operations Leader, for the following talent and operations activities:
  • Manage the day-to-day resourcing for clients, demand planning and execution of the organization's business operations; manage operational delivery; measure operational performance; and ensure effective governance, controls, and compliance mechanisms are established to support corporate strategy and goals
  • Lead recruiting/talent management
  • Manage overall operational effectiveness of the market
• Support the dissemination of Sales and Insights & Commercialization outputs through the market
• Work collaboratively with other H&B MLs to develop and execute sales, delivery and talent strategies
• Manage overall talent pipeline within market
• Have primary accountability for developing and executing on strategic staffing plans with appropriate leverage models to support all market segments. Includes all people processes (recruiting, deployment, performance management, and development)
• Build colleague engagement in the market - including creative approaches to adapt to the WTW Ways of Working
• Work with Region Leader, local Geography Leaders and other MLs to execute Region plan, with a focus on H&B priorities and initiatives
• Support local market adherence to H&B Excellence Model
• Lead broad team of colleagues across all market segments
• Serve as People Manager for senior colleagues
• Report to the Health & Benefits Region Leader
• Act as a member of Regional H&B Leadership Team and local Geography Leadership Team

Qualifications

The Requirements

• Strong experience in leading and developing teams
• Strong experience in developing and managing an active talent pipeline `
• Proven track record of individual success in generating new revenue with new or existing clients as they relate to health and benefits services
• Deep knowledge and expertise in health and benefits design and management
• Track record of success in managing and expanding client relationships
• Lead strategic efforts that define new opportunities for achieving competitive advantage
• Proven ability to establish relationships and work collaboratively with team members across the organization and at all levels, to effectively deliver on client needs across all market segments
• An executive presence with polished and well developed written and oral communication skills
• Interest and aptitude in keeping abreast of latest developments in health care and benefit trends and contributing to the development of new tools and approaches
• In-depth knowledge of the market, H&B NA capabilities, and broader WTW offerings
• Results-oriented with ability to effectively manage to KPIs
• Comfortable with change and uncertainty and able to work through ambiguity
• Excellent leadership, interpersonal and communication skills.
• Strong business acumen, strategic planning, organizational, and creative thinking skills

EOE, including disability/vets