Customer Success Partner, BTP (South)

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.Work Location: South Region, United StatesSummary & Role Information:Our team is driven by the success of our customers! The focus of this position is to help our clients successfully adopt, consume and renew their investment in SAP Business Technology Platform, including solutions for App Dev and Integration, Data and Analytics, Automation and AI. BTP CSP's work with the most cutting-edge and innovative SAP solutions and supports SAP’s most strategic SAP BTP customers.Our Customer Success Partners (CSP)'s are responsible for the day-to-day customer engagement from signature onwards. In this position, you will drive the experience of your customers around product onboarding, use-case identification, project initiation, architecture and governance coaching, project companionship, post-launch relationship management, and renewal negotiations.In this role, you would be experienced and prepared to drive value realization for our customers. You will proactively engage customers post-sale to ensure they get maximum value from their Business Technology Platform investment. You will be the technical trusted advisor “Cloud Solution Architect” through providing “To-Be” State Architecture workshops, best practices, VIP webinars, and driving Re-platforming discussions with Customers. You have a focus on maintaining retention as you will manage the customer renewal process including full execution of the entire opportunity-to-win cycle (including CRM, pricing, rev rec, legal, forecasting, etc.). You'll use your relationship building skills to build a network of colleagues and customer-facing personnel to support your assigned accounts such as Account Executives, Product Management, Support, Deals Desk, Implementation Services, Partners, etc.Experience / Role Requirements:Technical Cloud Architecture experience and can guide customers from technical hands-on level to architecture, to strategy as full-stack experts.Advanced experience with the Business Technology Platform, preferably across multiple domains.Hands-on experience with SAP Business Technology Platform across multiple practice areas (Data and Analytics, App Dev and Automation, Integration, Artificial Intelligence/Intelligent Technologies).Excellent communication (oral and written), presentation, program management, and organizational skills.Willingness to travel (up to 30%) and the ability to adapt to the unique business and cultural practices of each region/country.At least 8 years of experience working in the IT Industry. Your background could be Software Engineering, Development Management, Project/Product Management, Pre-sales, Customer Engagement, Customer Success, Preferred Care, Consulting, etc.Working knowledge in the SAP Cloud Portfolio, including Cloud ERP, HCM, ISBN, CX.Working knowledge of similar types of Hyperscaler PaaS Solutions (e.g. MS Azure, Amazon Web Services, Google Cloud, etc.).Understanding of cloud commercial topics, including Current Cloud Backlog, cloud contracts and renewal management.Bring out your bestSAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development.We win with inclusionSAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. SAP is proud to be an equal opportunity workplace and is an affirmative action employer.EOE AA M/F/Vet/DisabilityQualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.Compensation Range Transparency : SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity. The targeted combined range for this position is 148100 - 251800(USD) USD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process.Requisition ID: 402471 | Work Area: Sales | Expected Travel: 0 - 30% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid

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