eTeam
DeskSide Support
eTeam, Greensboro, North Carolina, us, 27497
Position: Desktop Support TechLocation:
2898 Manufacturers Road, Greensboro, NC 27406Duration: 6 Month contract to hire on W2
Includes, but is not limited to, software and hardware support via deskside support or remote support. The candidate would be required to troubleshoot and repair software and hardware issues reported by end users.
Experience with Active Directory
to delete users or reset passwords.
Experience with SCCM
to reimage, update, and install software packages or push out Windows updates.
Experience working in-house
in a corporate environment.
Experience with the ServiceNow
ticketing tool.
Responsibilities•Performs basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC's, desktops, laptops, tablets and printers.•Provide support to client identified VIPs•Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities.•Perform Install/Move/Add or Change (IMAC) activities.•Perform all assigned desk-side support activities•Display outstanding technical and professional services skills at all times•Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines•Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair•Understands and follows all documented service operations policies and procedures.•Other duties or certifications may be assigned to meet business needs
Education and Experience:•Typically requires technical school certification or equivalent of 2-4 years of relevant experience
Certifications and/or Qualifications:•Knowledge of relevant software and hardware systems•Understanding of ITIL methodologies•A+ certification is desired•May require additional customer-specific certifications or training as required
Skills:•Excellence in communication and customer-facing skills•Strong oral, written and interpersonal skills•Ability to follow instructions and processes with minimal instruction•Must own a basic repair kit•Google workspace environment
2898 Manufacturers Road, Greensboro, NC 27406Duration: 6 Month contract to hire on W2
Includes, but is not limited to, software and hardware support via deskside support or remote support. The candidate would be required to troubleshoot and repair software and hardware issues reported by end users.
Experience with Active Directory
to delete users or reset passwords.
Experience with SCCM
to reimage, update, and install software packages or push out Windows updates.
Experience working in-house
in a corporate environment.
Experience with the ServiceNow
ticketing tool.
Responsibilities•Performs basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC's, desktops, laptops, tablets and printers.•Provide support to client identified VIPs•Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities.•Perform Install/Move/Add or Change (IMAC) activities.•Perform all assigned desk-side support activities•Display outstanding technical and professional services skills at all times•Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines•Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair•Understands and follows all documented service operations policies and procedures.•Other duties or certifications may be assigned to meet business needs
Education and Experience:•Typically requires technical school certification or equivalent of 2-4 years of relevant experience
Certifications and/or Qualifications:•Knowledge of relevant software and hardware systems•Understanding of ITIL methodologies•A+ certification is desired•May require additional customer-specific certifications or training as required
Skills:•Excellence in communication and customer-facing skills•Strong oral, written and interpersonal skills•Ability to follow instructions and processes with minimal instruction•Must own a basic repair kit•Google workspace environment