Facilities Coordinator - Remote

Job Title : Facilities Coordinator - RemoteJob Description SummaryThe Facilities Coordinator provides assistance to the facility management team to ensure successful service delivery of the client facility needs. Directly supports the facility management team with on-going facility and team related responsibilities.Compensation for this position is 55KESSENTIAL FUNCTIONS AND RESPONSIBILITIESProvide general overall facility management services, including continuous monitoring of office/facilityAddress client inquiries and concerns ensuring timely and quality issue resolution and service deliveryFollow up with clients to ensure customer satisfactionRespond to all facility inquiries and complaints, assess problems and take the necessary corrective actionRemain knowledgeable regarding all operational aspects of building systemsCoordinate with outside contractors for the service and repairs of equipmentFollow protocol for effective building-specific maintenance and safety proceduresMaintain on-going communication with contractors, client, and teamAssist with site inspection within the assigned building portfolioCreate work orders and assign work orders to the engineering staff, subcontractors, and vendorsReport on open and closed work orders and check the status of open work orders with the assigned partyRequest, review, and submit work orders, bids, and proposals from vendorsVerify final invoice pricing and process payments in a timely mannerAssist in the monitoring and assessment of vendor performanceTrain vendors on work order and billing proceduresManage complex work orders such as environmental issues and disaster recoveryManage service and performance of vendors and landlords for timely completion of jobsCreate and record appropriate written communication between all partiesSchedule and document maintenance and repairs on building equipmentCommunicate frequently with client, landlords, and vendors to resolve issues and provide project status updatesProvide process and procedures training and direction to new associatesCoordinate special events in support of clientAssist with measuring and reporting key performance indicators against service level agreementsProvide facilities helpdesk services on behalf of the client(s) and monitor internal/external workflow for all facilities cases to ensure consistent quality of service and work productKEY COMPETENCIESCommunication Proficiency (oral and written)Customer FocusInitiativeSense of UrgencyMulti-TaskingDetail OrientedFinancial KnowledgeTime Management SkillsTeam OrientationIMPORTANT EXPERIENCEA minimum of 2 years of commercial real estate experienceExperience with data entry, expansive reporting, filing, answering phones, scheduling and communicationsPrevious customer service experiencePrior experience working in the facilities/property management, commercial real estate or professional services industries preferredADDITIONAL ELIGIBILITY QUALIFICATIONSWorking knowledge of lease terms, the reconciliation process for Common Area Maintenance, insurance, and real estate taxesProficient in understanding management agreements and contract languageWorking knowledge of computer software programs and base building systemsComputer proficiency with Microsoft Office Suite (MS Word, Excel and PowerPoint)Demonstrated ability to exercise good judgmentExcellent interpersonal skillsAbility to work a flexible schedule as needed, including but not limited to overnight travel, on call after hours and weekendsBenefitsCushman & Wakefield provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.The company will not pay less than minimum wage for this role. Cushman & Wakefield provides equal employment opportunity. Discrimination of any type will not be tolerated. Cushman & Wakefield is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law.ADA ComplianceIn compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at

1-888-365-5406

or email

HRServices@cushwake.com . Please refer to the job title and job location when you contact us.

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