Expeditors
Team Manager - Legacy Support, IS Operational Experience
Expeditors, Seattle, Washington, us, 98127
Full-timeCompany Description
“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors FounderGlobal supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.18,000 trained professionals350+ locations worldwide across 60+ countriesGlobally unified systemsJob Description
Are you interested in lending your experience with process improvement and people development to a team in the midst of substantial growth and change? Do you want to learn more the Export process at Expeditors?The Operational Experience - Legacy Support Team Manager is responsible for supporting a variety of applications related to our Export Services. With the Export environment constantly evolving, you can expect something new each day!As a Team Manager, you will develop, mentor, coach, and hold all members of the team accountable to expectations. The Team Manager ensures that the applications and systems the team is assigned are supported effectively, working in collaboration with IS and Business leaders to reduce incidents and increase efficiencies. You will gain an understanding of the support work and be able to assist with critical issues and at times, act as the escalation point for off-hours calls.This position is ideal for a motivated, humorous, thoughtful and curious individual who wants to lead a team while at the same time, working with multiple groups within the organization.The Team Manager will report to the Senior Manager of the Legacy Development Team and work directly with Program leadership and Product management, as well as stakeholders across the company.Major Duties and ResponsibilitiesUnderstand and define the work of the team and processes to improve productivityDrive and communicate the long-term vision and goals of the teamCommunicate and exemplify Expeditors’ culture to direct reportsCollaborate within your team and across the organization to reach creative solutions to conflictsDaily and Monthly ActivitiesMonitor workflow and productivity to ensure service level agreements are met, assisting with the workload when necessaryRespond to major service interruptions on a 24/7 basisCoach, mentor and develop the team through regular performance evaluations and check-insEnsure timesheets, required training, and other administrative tasks are completed as documentedCompile, analyze, and share metrics on volume trendsScreen, interview, and onboard qualified candidates to fill team openingsLead initiatives and process improvement projects for the team and departmentManage and prioritize auditing procedures and requestsThis position is on-site and will reside in the greater Seattle, WA. area at one of the following locations depending on availability. Candidates must be local or willing to relocate. Relocation assistance is not offered for this position.Downtown SeattleLynnwoodBellevue (Factoria)Qualifications
MINIMUM QUALIFICATIONSExperience leading teams and peopleRecord of superior organization and time managementManagement of multiple and competing prioritiesHistory of making process improvementsBalance analytical problem solving with a sense of urgencyProfessional and customer-service-oriented attitudeStrong sense of confidentialityDESIRED QUALIFICATIONSOutstanding, demonstrated experience developing teams and peopleAbility to recognize and mitigate risksThe ability to communicate effectively in writing and verbally with a wide spectrum of people, both technical and non-technicalEffective at navigating ambiguity and helping diverse teams drive toward clarity and consensusPassion for technologyExposure to support networks, ticket desk applications and escalation processes either in an operations or management capacityApplicants are required to be eligible to lawfully work in the U.S. immediately; employer will not transfer or sponsor applicants for U.S. work authorization (such as an H-1B visa) for this opportunity.Additional Information
Expected base salary: $95,000 to $180,000Expeditors offers excellent benefits:Paid vacationHolidays (10)Flexible Days (2)PaidSick Time(accrual rate of 1 hour of sick time per 30 hours paid)401(k) Retirement Savings Plan with employer matchEmployee Stock Purchase Plan (ESPP)Health Savings Account (HSA)Life and Disability InsurancePaid Parental Leave (additional eligibility criteria)Dependent Care Flexible Spending Account (DC FSA)Employee Assistance Program (EAP)Training and Personnel Development ProgramEducational Assistance and ReimbursementPosition is full time (40 hours per week) Monday through FridayBusiness professional dress codeAll your information will be kept confidential according to EEO Guidelines.
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“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors FounderGlobal supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.18,000 trained professionals350+ locations worldwide across 60+ countriesGlobally unified systemsJob Description
Are you interested in lending your experience with process improvement and people development to a team in the midst of substantial growth and change? Do you want to learn more the Export process at Expeditors?The Operational Experience - Legacy Support Team Manager is responsible for supporting a variety of applications related to our Export Services. With the Export environment constantly evolving, you can expect something new each day!As a Team Manager, you will develop, mentor, coach, and hold all members of the team accountable to expectations. The Team Manager ensures that the applications and systems the team is assigned are supported effectively, working in collaboration with IS and Business leaders to reduce incidents and increase efficiencies. You will gain an understanding of the support work and be able to assist with critical issues and at times, act as the escalation point for off-hours calls.This position is ideal for a motivated, humorous, thoughtful and curious individual who wants to lead a team while at the same time, working with multiple groups within the organization.The Team Manager will report to the Senior Manager of the Legacy Development Team and work directly with Program leadership and Product management, as well as stakeholders across the company.Major Duties and ResponsibilitiesUnderstand and define the work of the team and processes to improve productivityDrive and communicate the long-term vision and goals of the teamCommunicate and exemplify Expeditors’ culture to direct reportsCollaborate within your team and across the organization to reach creative solutions to conflictsDaily and Monthly ActivitiesMonitor workflow and productivity to ensure service level agreements are met, assisting with the workload when necessaryRespond to major service interruptions on a 24/7 basisCoach, mentor and develop the team through regular performance evaluations and check-insEnsure timesheets, required training, and other administrative tasks are completed as documentedCompile, analyze, and share metrics on volume trendsScreen, interview, and onboard qualified candidates to fill team openingsLead initiatives and process improvement projects for the team and departmentManage and prioritize auditing procedures and requestsThis position is on-site and will reside in the greater Seattle, WA. area at one of the following locations depending on availability. Candidates must be local or willing to relocate. Relocation assistance is not offered for this position.Downtown SeattleLynnwoodBellevue (Factoria)Qualifications
MINIMUM QUALIFICATIONSExperience leading teams and peopleRecord of superior organization and time managementManagement of multiple and competing prioritiesHistory of making process improvementsBalance analytical problem solving with a sense of urgencyProfessional and customer-service-oriented attitudeStrong sense of confidentialityDESIRED QUALIFICATIONSOutstanding, demonstrated experience developing teams and peopleAbility to recognize and mitigate risksThe ability to communicate effectively in writing and verbally with a wide spectrum of people, both technical and non-technicalEffective at navigating ambiguity and helping diverse teams drive toward clarity and consensusPassion for technologyExposure to support networks, ticket desk applications and escalation processes either in an operations or management capacityApplicants are required to be eligible to lawfully work in the U.S. immediately; employer will not transfer or sponsor applicants for U.S. work authorization (such as an H-1B visa) for this opportunity.Additional Information
Expected base salary: $95,000 to $180,000Expeditors offers excellent benefits:Paid vacationHolidays (10)Flexible Days (2)PaidSick Time(accrual rate of 1 hour of sick time per 30 hours paid)401(k) Retirement Savings Plan with employer matchEmployee Stock Purchase Plan (ESPP)Health Savings Account (HSA)Life and Disability InsurancePaid Parental Leave (additional eligibility criteria)Dependent Care Flexible Spending Account (DC FSA)Employee Assistance Program (EAP)Training and Personnel Development ProgramEducational Assistance and ReimbursementPosition is full time (40 hours per week) Monday through FridayBusiness professional dress codeAll your information will be kept confidential according to EEO Guidelines.
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