Humane Society of Boulder Valley
Vaccine Clinic Program Coordinator
Humane Society of Boulder Valley, Denver, Colorado, United States, 80285
The League’s Veterinary Hospital team members work at our new CSU Spur (North Denver) location. This hospital provides access to high quality veterinary urgent care for under-served populations in our community. This position plays a critical role in helping to prevent and alleviate suffering of animals in our community, maximize our impact, enhance the dignity of our clients, and work collaboratively with the veterinary community.
Purpose of Position:
The Vaccine Clinic Program Coordinator plays an integral role in providing access to preventative veterinary services in underserved communities. This position manages all aspects of community vaccine clinic events, including logistics, administrative tasks, and oversight of on-site staff.
Responsibilities
Plan, organize, market, and execute indoor and outdoor veterinary vaccine clinics in underserved communities in the metro Denver area.
Coordinate and oversee all logistics of vaccine clinic events, including but not limited to transporting supplies and setting up and breaking down canopies and shelters.
Active participation in running the clinics, including registering clients, assisting in pet restraint, and checking clients out.
Provide client education about vaccinations for their pets, and help direct clients to other services that may be identified during their visit.
Administrative duties include, but are not limited to coordinating appointment schedules, pre and post event communication to staff and stakeholders, generating demographics reports, and reconciliation of end of day financials.
Responsible for clinic specific training to both employees and volunteers.
Oversight of staff and volunteer team, ensuring vaccine clinics are running smoothly and efficiently, and the team is working effectively. This includes adapting work plans due to unexpected situations (e.g. callouts, inclement weather).
Ensure our community vaccine clinics provide exceptional client service to a diverse population.
Serves as on-site management for de-escalation and client conflict resolution.
Maintain and stock vaccine clinic supplies, equipment, and vehicles.
Participate in stocking and unstocking of League vehicle(s) before and after clinic events.
Contribute to and lead initiatives to improve processes and procedures, including safety plans, client services, and event workflow.
Partner with the veterinarian on-site, including coordinating emergency response for staff/volunteer injuries or pet vaccine reactions.
People Care
People are the key to fulfilling our mission. Making internal and external patrons and their needs a primary focus is expected in all situations. This position interacts with and collaborates with employees at all levels of the organization. Communication occurs through face to face, telephone, and electronic interactions and may also include contact with the general public and League business partners. Communication and contact must be clear, understandable, cooperative, professional and respectful in all circumstances. Employees are expected to actively support a positive team environment, directly address conflict, and appropriately express concerns.
Competencies
Competencies are work behaviors and expectations necessary for successful job performance. They encompass knowledge, skills, abilities, attitudes, and actions. Additional definitions for competencies may be obtained from Human Resources.
Organizational Key Competencies
Integrity and Ethics
Adapting to Change and Ambiguity
Customer and Community Focus
Emotional Intelligence
Excellence
Position Key Competencies
Analytical Thinking
Conflict Management
Project Management
Strategic Thinking
Cultural humility and competency
Supervisory or Managerial Responsibility
Provides direction to staff and volunteers at events.
Travel
This position requires driving of a company vehicle (sprinter van) to and from events. Training will be provided upon hire.
Full Time Benefits
– Please visit our website for a comprehensive list of all offered benefits.
Benefits (medical, dental, and vision)
Flexible spending accounts
League-paid Life and Short-Term Disability Insurance
Paid Time Off (PTO)
Paid Sick Time
Holiday Pay
401(k) with matching
Sabbatical program
And more!
Compensation:
$22.50-$23.65 per hour (starting pay commensurate with market, experience, and equity)
Work Conditions and Physical Requirements
Work performed in hospital, office setting, within communities, and outdoors. Work may be performed outside at times in cold, rainy or hot conditions. Work is performed standing, sitting, and/or walking. Requires the ability to lift, carry, push or pull up to 50 pounds with reasonable accommodation. Handle and restrain animals of various sizes, weights, and temperaments. Subject to animal bites or scratches. Exposure to cleaning chemicals, fumes, dust, animal dander, and feces. Physical efforts require bending, stooping, standing, climbing stairs, and walking.
We will begin reviewing applications as they are received and anticipate closing the application period on September 19, 2024.
Requirements
Position Qualifications
Knowledge/Skills/Abilities
Exceptional customer service skills
Ability to effectively communicate in oral and written form
Highly organized with above average time management skills
Ability to work with individuals from diverse backgrounds and experiences
Proficiency in Microsoft Office programs
Ability to work independently with minimal supervision
High attention to detail
Required
Education: High School Diploma or equivalent experience
Work Experience: Two years of customer service experience and one year of experience coordinating community events and/or community relations
Special Training, Certification or Licensure: Valid driver’s license with insurable driving record
Desired
Bilingual fluency in both English and Spanish
Experience working in veterinary medicine, including some animal handling and restraint experience
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Purpose of Position:
The Vaccine Clinic Program Coordinator plays an integral role in providing access to preventative veterinary services in underserved communities. This position manages all aspects of community vaccine clinic events, including logistics, administrative tasks, and oversight of on-site staff.
Responsibilities
Plan, organize, market, and execute indoor and outdoor veterinary vaccine clinics in underserved communities in the metro Denver area.
Coordinate and oversee all logistics of vaccine clinic events, including but not limited to transporting supplies and setting up and breaking down canopies and shelters.
Active participation in running the clinics, including registering clients, assisting in pet restraint, and checking clients out.
Provide client education about vaccinations for their pets, and help direct clients to other services that may be identified during their visit.
Administrative duties include, but are not limited to coordinating appointment schedules, pre and post event communication to staff and stakeholders, generating demographics reports, and reconciliation of end of day financials.
Responsible for clinic specific training to both employees and volunteers.
Oversight of staff and volunteer team, ensuring vaccine clinics are running smoothly and efficiently, and the team is working effectively. This includes adapting work plans due to unexpected situations (e.g. callouts, inclement weather).
Ensure our community vaccine clinics provide exceptional client service to a diverse population.
Serves as on-site management for de-escalation and client conflict resolution.
Maintain and stock vaccine clinic supplies, equipment, and vehicles.
Participate in stocking and unstocking of League vehicle(s) before and after clinic events.
Contribute to and lead initiatives to improve processes and procedures, including safety plans, client services, and event workflow.
Partner with the veterinarian on-site, including coordinating emergency response for staff/volunteer injuries or pet vaccine reactions.
People Care
People are the key to fulfilling our mission. Making internal and external patrons and their needs a primary focus is expected in all situations. This position interacts with and collaborates with employees at all levels of the organization. Communication occurs through face to face, telephone, and electronic interactions and may also include contact with the general public and League business partners. Communication and contact must be clear, understandable, cooperative, professional and respectful in all circumstances. Employees are expected to actively support a positive team environment, directly address conflict, and appropriately express concerns.
Competencies
Competencies are work behaviors and expectations necessary for successful job performance. They encompass knowledge, skills, abilities, attitudes, and actions. Additional definitions for competencies may be obtained from Human Resources.
Organizational Key Competencies
Integrity and Ethics
Adapting to Change and Ambiguity
Customer and Community Focus
Emotional Intelligence
Excellence
Position Key Competencies
Analytical Thinking
Conflict Management
Project Management
Strategic Thinking
Cultural humility and competency
Supervisory or Managerial Responsibility
Provides direction to staff and volunteers at events.
Travel
This position requires driving of a company vehicle (sprinter van) to and from events. Training will be provided upon hire.
Full Time Benefits
– Please visit our website for a comprehensive list of all offered benefits.
Benefits (medical, dental, and vision)
Flexible spending accounts
League-paid Life and Short-Term Disability Insurance
Paid Time Off (PTO)
Paid Sick Time
Holiday Pay
401(k) with matching
Sabbatical program
And more!
Compensation:
$22.50-$23.65 per hour (starting pay commensurate with market, experience, and equity)
Work Conditions and Physical Requirements
Work performed in hospital, office setting, within communities, and outdoors. Work may be performed outside at times in cold, rainy or hot conditions. Work is performed standing, sitting, and/or walking. Requires the ability to lift, carry, push or pull up to 50 pounds with reasonable accommodation. Handle and restrain animals of various sizes, weights, and temperaments. Subject to animal bites or scratches. Exposure to cleaning chemicals, fumes, dust, animal dander, and feces. Physical efforts require bending, stooping, standing, climbing stairs, and walking.
We will begin reviewing applications as they are received and anticipate closing the application period on September 19, 2024.
Requirements
Position Qualifications
Knowledge/Skills/Abilities
Exceptional customer service skills
Ability to effectively communicate in oral and written form
Highly organized with above average time management skills
Ability to work with individuals from diverse backgrounds and experiences
Proficiency in Microsoft Office programs
Ability to work independently with minimal supervision
High attention to detail
Required
Education: High School Diploma or equivalent experience
Work Experience: Two years of customer service experience and one year of experience coordinating community events and/or community relations
Special Training, Certification or Licensure: Valid driver’s license with insurable driving record
Desired
Bilingual fluency in both English and Spanish
Experience working in veterinary medicine, including some animal handling and restraint experience
#J-18808-Ljbffr