IT Support Specialist II

This Jobot Job is hosted by: Merwan Zattam

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Salary: $60,000 - $75,000 per year

We exist to make better buildings faster. We are part of a larger framework - Design Manufacture Construct (DMC) - that guide building design so that construction can leverage manufacturing productivity. We’re made up of smart architects, engineers, manufacturers, programmers, and other generalists that are united by the notion that to make great things intelligently is a worthy pursuit. We are seeking a talented and energetic Architects to join our design group. Job description: As a Program Architect, you will work with project teams in a dynamic, rapid-growth work environment with bright and talented engineers, architects, designers, builders, crafters, and manufacturers to improve and deploy a prototype building program and to build an alternative to the traditional construction industry. From desk to factory floor to job sites and client meetings, you will be challenged to develop your skills in a new field, taking a critical role in project delivery via the DMC methodology

We offer the full spectrum of comprehensive benefits including: health, dental, and vision insurance. We also offer flexible spending accounts, paid time off, short term disability, long term disability, life insurance and a 401k plan.

Job Description:

Join our dynamic team as an IT Support Specialist, where you'll play a crucial role in delivering top-notch technology support across our plant headquarters, construction sites, and hybrid workspaces. We're looking for a passionate individual who thrives on solving technical challenges and ensuring smooth operations for our staff. If you're driven, communicative, and tech-savvy, we want to hear from you!

What You'll Do:

• Provide high-quality technology support to our team members across multiple locations, including plant headquarters, construction sites, and hybrid workspaces.
• Troubleshoot and resolve technical issues related to computer hardware, software systems, and basic network systems.
• Collaborate with team members to implement effective technology solutions and optimize operational efficiency.
• Communicate clearly and effectively with stakeholders at all levels, both verbally and in writing.
• Maintain a positive and proactive approach to problem-solving, demonstrating creativity and strong analytical skills.

What You'll Bring:

• A Bachelor's degree in a computer science field, or 1 to 2 years of experience in a tier 1 tech support role, or a Bachelor's degree with 2 years of experience in a tier 1 tech support role.
• Strong understanding of Windows OS, computer hardware, software systems, and basic network systems.
• Excellent communication skills, with the ability to convey technical information clearly and concisely.
• A collaborative mindset and the ability to work effectively in a team environment, while also being self-motivated and proactive.
• Familiarity with enterprise tools such as Microsoft O365 Admin, MS Intune, MS Azure, MS Defender, MS SharePoint, Active Directory, Atlassian Jira and Confluence, Meraki network systems, and Windows OS.

Why Join Us:

• Opportunity to work in a fast-paced, dynamic environment where your skills and contributions make a real impact.
• Supportive team culture that values collaboration, innovation, and continuous learning.
• Competitive compensation package and opportunities for professional growth and development.

If you're ready to take on exciting challenges and be part of a team that's shaping the future of technology support, apply now!

Interested in hearing more? Easy Apply now by clicking the "Apply Now" button.