VP of Customer Success

This Jobot Job is hosted by: Michaela Finn

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Salary: $175,000 - $230,000 per year

Confidential Role

Confidential Role

Job Details:

As the VP of Customer Success, you will be a key player in driving our company to the next level. You will be responsible for the overall success of our customers, ensuring they realize the full value of our technology solutions. You will lead a team dedicated to customer engagement, adoption, retention, and growth. You will be the voice of the customer within the organization and will work cross-functionally with multiple teams including Sales, Product, and Marketing.

Responsibilities:

1. Develop and implement a comprehensive customer success strategy that improves customer satisfaction, maximizes customer retention, and increases revenue.
2. Establish a trusted relationship with each assigned client and drive continued value of our products and services.
3. Work closely with the sales team to align on strategies, renewal forecasting, coverage plans, and account opportunities.
4. Develop and implement best practices for handling and escalating customer issues to ensure swift resolution.
5. Work with the product team to drive product strategy from the lens of the customer experience.
6. Analyze customer data to improve customer experience and satisfaction.
7. Hold regular meetings with the team to review pipeline, progress towards company goals, and to offer support.
8. Create a company-wide customer feedback loop and advocate for the customer internally.

Qualifications:

1. Bachelor’s degree in Business, Marketing, or a related field. An MBA is a plus.
2. Minimum of 5 years’ experience in a leadership role within customer success, account management, or similar customer-facing roles in the technology industry.
3. Proven experience implementing and managing IAM (Identity and Access Management) or equivalent.
4. Proven ability to build relationships with customers and manage their success.
5. Strong understanding of customer dynamics and relationship management.
6. Experience in driving customer success outcomes including defining and overseeing lifecycle processes/touch points.
7. Excellent leadership and team management skills.
8. Exceptional communication and presentation skills.
9. Ability to manage influence through persuasion, negotiation, and consensus-building.
10. Strong empathy for customers and passion for revenue and growth.
11. Deep understanding of value drivers in recurring revenue business models.
12. Analytical and process-oriented mindset.
13. Demonstrated desire for continuous learning and improvement.

This is an exciting opportunity for a seasoned professional to join a dynamic team and play a pivotal role in the growth and success of our company. If you are passionate about customer success and have a proven track record in leading teams and driving growth, we would love to hear from you.

Interested in hearing more? Easy Apply now by clicking the "Apply Now" button.