General Dynamics Information Technology
Systems Administrator, Senior (MSO)
General Dynamics Information Technology, Livermore, California, United States, 94551
Systems Administrator/Mission Support Operator - $10K Sign-on bonusNote:
Classified work and therefore must be on-site.Mission Support Operator (MSO)
provides 24/7, 365, 12-hour shifts, Tier 1/2 operational support to end customers and users in the field/worldwide.Monitor the performance and capacity of end-to-end IT computer systems using a variety of specialized software applications/tools.Triage hardware, software, and environmental faults, alerts, or malfunctions.When an issue is identified, the MSO works to determine the cause of the problem, provide situational awareness, and resolution to the user community.Serve as first responder and ‘one-stop shop' for all site issues, requiring a broad level of knowledge of high-priority systems across a multi-location enterprise.This role is mission critical; therefore, it is demanding and challenging. This is NOT a role that can be trusted to be performed in a remote capacity; must be ON SITE.The person we seek must have a solid Information Technology foundation.Panama Shift Schedule | 24/7 Shift Coverage.Panama Shift is a rotating shift pattern that uses multiple teams and two 2-hour shifts to provide 24/7 coverage. The working and non-working days typically follow this pattern: 2 days on, 2 days off, 3 days on, 3 days off. Each team may work the same shift (day or night) for 2-3 months then switches over to the other shift for the next 2-3 months. The rotation helps ensure equity regarding work-life balance for all members of the team.Other duties include:Monitoring, recognition, evaluation, and correction of IT systems, network, and satellite ground stations.Interfacing with the user community, Mission Directors, System Administrators, Network Engineers, external sites, and other system operators as required for real-time detection, isolation, and resolution of problems.24/7/365 Operational Support to customers and users in the field.Utilize SolarWinds, Splunk, WireShark (and other monitoring tools) to monitor internal and external hardware, software, network connectivity, and status IT infrastructure – and utilizing established TTP's to respond to issues.Provide support to Networking team, including Layer 1/2/3 type activities and documentation/design.Perform analysis (in both real-time and post-event) on key mission capabilities and provide feedback to internal and external customers.Maintain a positive, professional, and helpful working relationship with our customers.Perform daily, weekly, monthly, and quarterly functional checks on systems and capabilities, also perform inspections on critical hardware and infrastructure.Provide support to the Engineering staff for testing and validation of new software releases and network connections.Support Configuration Management functions (Incidents, Assets) utilizing BMC Remedy.Respond to customer voice and electronic support requests.Respond to real-time, mission-critical situations (response defined in minutes).Participate in internal and external scheduled exercises.Create, maintain, and update SOP/TTP documentation.Required Qualifications8+ years of directly related experience in IT/Network administration and support.TS/SCI or DoE Q Clearance.Experience with monitoring tools such as SolarWinds, Splunk, or WireShark.Have a working knowledge of critical physical infrastructure (including HVAC, Power, UPS, etc.) that is utilized to support mission operations.Desired QualificationsExperience with Linux and Windows system administration and networking background is preferable.Required Education/CertificationsDoD 8570 Compliant Certifications are required.
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Classified work and therefore must be on-site.Mission Support Operator (MSO)
provides 24/7, 365, 12-hour shifts, Tier 1/2 operational support to end customers and users in the field/worldwide.Monitor the performance and capacity of end-to-end IT computer systems using a variety of specialized software applications/tools.Triage hardware, software, and environmental faults, alerts, or malfunctions.When an issue is identified, the MSO works to determine the cause of the problem, provide situational awareness, and resolution to the user community.Serve as first responder and ‘one-stop shop' for all site issues, requiring a broad level of knowledge of high-priority systems across a multi-location enterprise.This role is mission critical; therefore, it is demanding and challenging. This is NOT a role that can be trusted to be performed in a remote capacity; must be ON SITE.The person we seek must have a solid Information Technology foundation.Panama Shift Schedule | 24/7 Shift Coverage.Panama Shift is a rotating shift pattern that uses multiple teams and two 2-hour shifts to provide 24/7 coverage. The working and non-working days typically follow this pattern: 2 days on, 2 days off, 3 days on, 3 days off. Each team may work the same shift (day or night) for 2-3 months then switches over to the other shift for the next 2-3 months. The rotation helps ensure equity regarding work-life balance for all members of the team.Other duties include:Monitoring, recognition, evaluation, and correction of IT systems, network, and satellite ground stations.Interfacing with the user community, Mission Directors, System Administrators, Network Engineers, external sites, and other system operators as required for real-time detection, isolation, and resolution of problems.24/7/365 Operational Support to customers and users in the field.Utilize SolarWinds, Splunk, WireShark (and other monitoring tools) to monitor internal and external hardware, software, network connectivity, and status IT infrastructure – and utilizing established TTP's to respond to issues.Provide support to Networking team, including Layer 1/2/3 type activities and documentation/design.Perform analysis (in both real-time and post-event) on key mission capabilities and provide feedback to internal and external customers.Maintain a positive, professional, and helpful working relationship with our customers.Perform daily, weekly, monthly, and quarterly functional checks on systems and capabilities, also perform inspections on critical hardware and infrastructure.Provide support to the Engineering staff for testing and validation of new software releases and network connections.Support Configuration Management functions (Incidents, Assets) utilizing BMC Remedy.Respond to customer voice and electronic support requests.Respond to real-time, mission-critical situations (response defined in minutes).Participate in internal and external scheduled exercises.Create, maintain, and update SOP/TTP documentation.Required Qualifications8+ years of directly related experience in IT/Network administration and support.TS/SCI or DoE Q Clearance.Experience with monitoring tools such as SolarWinds, Splunk, or WireShark.Have a working knowledge of critical physical infrastructure (including HVAC, Power, UPS, etc.) that is utilized to support mission operations.Desired QualificationsExperience with Linux and Windows system administration and networking background is preferable.Required Education/CertificationsDoD 8570 Compliant Certifications are required.
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