Epson America Inc.
Technical Support Specialist
Epson America Inc., Los Angeles, California, United States, 90079
Epson, a $10B global leader in high-quality consumer electronics, imaging, and point of sale printing devices, is seeking an exceptional Technical Support Specialist to join our Technical Contact Center team for our imaging products. You will be responsible for providing technical and pre-sales support on Epson’s imaging products regarding usability, installation, and configuration to ensure high customer satisfaction. Communicating with customers will be via telephone, email, and live-chat.This position will be based out of our Los Alamitos headquarters with the opportunity for a hybrid work schedule.(Los Alamitos is in Orange County next to Long Beach & Los Angeles County.)Principal Accountabilities
In addition to the following Epson's policies and procedures, principal accountabilities include, but are not limited to:Customer Support
Represents EAI through professional verbal and written communications.Responds promptly to technical questions and issues (telephone, email, and live-chat) for Epson’s imaging products to ensure high customer satisfaction.Responds promptly to escalations received from key customers.Duplicates technical issues as part of investigation and resolution of customer inquiries.Escalates unresolved usability issues as appropriate.Ensures accurate data entry into customer call logs.Product Launch & Sustaining Support
Participate in the validating of technical bulletins, firmware, drivers, and other updates.Conducts software driver testing for Macintosh and Windows operating systems.With guidance from Product Specialists, prepares technical content for inclusion in product support documents.Required Skills & Experience
Completion of program at a community college, technical or commercial school, or equivalent experience (minimum of a 2-year program).2-5 years of Call Center experience required.Customer Service with technical products preferred.Experience providing support through live chats and email preferred.Epson America, Inc. is an Equal Opportunity/ Affirmative Action EmployerAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability and protected veteran status, as well as any other characteristic protected by federal, state or local law.
#J-18808-Ljbffr
In addition to the following Epson's policies and procedures, principal accountabilities include, but are not limited to:Customer Support
Represents EAI through professional verbal and written communications.Responds promptly to technical questions and issues (telephone, email, and live-chat) for Epson’s imaging products to ensure high customer satisfaction.Responds promptly to escalations received from key customers.Duplicates technical issues as part of investigation and resolution of customer inquiries.Escalates unresolved usability issues as appropriate.Ensures accurate data entry into customer call logs.Product Launch & Sustaining Support
Participate in the validating of technical bulletins, firmware, drivers, and other updates.Conducts software driver testing for Macintosh and Windows operating systems.With guidance from Product Specialists, prepares technical content for inclusion in product support documents.Required Skills & Experience
Completion of program at a community college, technical or commercial school, or equivalent experience (minimum of a 2-year program).2-5 years of Call Center experience required.Customer Service with technical products preferred.Experience providing support through live chats and email preferred.Epson America, Inc. is an Equal Opportunity/ Affirmative Action EmployerAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability and protected veteran status, as well as any other characteristic protected by federal, state or local law.
#J-18808-Ljbffr