Live Nation
Phone Ambassador - Citizens House of Blues Boston
Live Nation, Boston, Massachusetts, us, 02298
Phone Ambassador - Citizens House of Blues Boston
Job Summary:WHO ARE WE?Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship.THE JOBThe Phone Ambassador will proactively interact with guests to provide information and assistance on all things related to the guest having an enjoyable experience at the venue.WHAT THIS ROLE WILL DOMonitor and respond to the venue’s primary phone line and email inbox, answering general venue FAQs, lost & found requests, ADA requests, VIP upgrades, Foundation Room, and general ticket info.When deliveries arrive, contact the appropriate staff to receive the delivery.Interact with guests at the Reception window, providing general venue information.Check-in visitors on the visitor log and distribute lanyards.Accept and distribute lost & found items to be held in the safe.Uphold and enforce the venue’s policies and procedures.Additional duties and special projects as assigned by management.WHAT THIS PERSON WILL BRINGRequired:High School Diploma or equivalent.Creative thinker and problem solver.Detail oriented, able to handle several tasks simultaneously.Demonstrated ability to solve problems quickly and work well under pressure.Excellent verbal and interpersonal communication skills.Acute sense of judgment, tact, and diplomacy.A strong sense of teamwork and the ability to execute programs.Computer skill competency with an emphasis on Microsoft Outlook, Excel, and Word.Willing and able to work nights, weekends, and holidays.Position requires constant sitting.Physical Demands/Working Environment:Working environment is fast-paced.Position requires repetitive use of arms for answering busy phones and typing.EQUAL EMPLOYMENT OPPORTUNITYWe are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work.HIRING PRACTICESThe preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
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Job Summary:WHO ARE WE?Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship.THE JOBThe Phone Ambassador will proactively interact with guests to provide information and assistance on all things related to the guest having an enjoyable experience at the venue.WHAT THIS ROLE WILL DOMonitor and respond to the venue’s primary phone line and email inbox, answering general venue FAQs, lost & found requests, ADA requests, VIP upgrades, Foundation Room, and general ticket info.When deliveries arrive, contact the appropriate staff to receive the delivery.Interact with guests at the Reception window, providing general venue information.Check-in visitors on the visitor log and distribute lanyards.Accept and distribute lost & found items to be held in the safe.Uphold and enforce the venue’s policies and procedures.Additional duties and special projects as assigned by management.WHAT THIS PERSON WILL BRINGRequired:High School Diploma or equivalent.Creative thinker and problem solver.Detail oriented, able to handle several tasks simultaneously.Demonstrated ability to solve problems quickly and work well under pressure.Excellent verbal and interpersonal communication skills.Acute sense of judgment, tact, and diplomacy.A strong sense of teamwork and the ability to execute programs.Computer skill competency with an emphasis on Microsoft Outlook, Excel, and Word.Willing and able to work nights, weekends, and holidays.Position requires constant sitting.Physical Demands/Working Environment:Working environment is fast-paced.Position requires repetitive use of arms for answering busy phones and typing.EQUAL EMPLOYMENT OPPORTUNITYWe are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work.HIRING PRACTICESThe preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
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