Product Designer

At Pylon, we're building the future of B2B Post Sales.Top support and success teams at companies like Hightouch, Merge, and Sardine use Pylon to manage their customer support across Slack Connect, Microsoft Teams, Email, In-App Chat, Slack Community—all in one place.We're building a core system of record, an all-in-one product that has a massive surface area and complex design problems. We believe design is important and is a major product differentiator over incumbents. This is not about mindless pixel pushing; you will be distilling down customer feedback and collaborating with engineers to ship huge features equivalent to entire product lines at other companies. We're early too; this is an opportunity to set the design vision and the design system for Pylon.

What you'll doWithin your first 7 days, hand off designs to engineeringDig into and understand customer problems/feedbackCollaborate with product and engineering throughout a project (no waterfall here)Navigate both the problem and solution space with cofounders and peers (we do not have product managers)Communicate differing opinions and make/facilitate constructive decisionsThink through the broad user flows for new featuresGenerate high fidelity mocks and think through UI/UXBuild up the design system alongside

Wendy

and engineering partnersValidate design choices with analyticsRequirementsLocated in (or will relocate to) San Francisco and excited about working in-personVery organized and hard working and

fastAn interest in tinkering with the product and suggesting improvementsCompensation and benefits$150k-$180k + equityMedical, Vision, Dental insurance401KUnlimited PTOFood in the officeFun team offsites and events (we just went to Korea!)

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