Federal Account Support Manager (TS/SCI Full Scope Polygraph)

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Salary: $150,000 - $170,000 per year

1. We're a global firm dedicated to the growth of our employees and helping our customers take their businesses to the next level.
2. Global customer base which includes all sectors, Fortune 500 industry leaders, and up-and-coming businesses looking to make their mark.
3. Diverse product lines which include Software, Cloud Services, Artificial Intelligence, Storage, Networking, Supercomputing, and Digital Transformation offerings.

1. Continuously recognized as a TOP Workplace by employees with extremely high employee satisfaction (approximately 90% compared to 57% at typical U.S. companies).
2. Topnotch employee benefits, work-life balance, and plenty of opportunities for personal and professional growth and development.
3. We're an organization where you can make an impact and participate in developing industry-leading products and services for customers.

Job Details:

We're seeking a driven, detail-oriented Permanent Federal Account Support Manager to join our team. This role is a unique opportunity to work with cutting-edge technology and solve complex challenges for our federal clients. The ideal candidate will have expertise in hardware and application support, and a strong understanding of federal account management. This role requires a TS/SCI Full Scope Polygraph clearance.

Responsibilities:

As a Permanent Federal Account Support Manager, your responsibilities will include but are not limited to:

1. Providing exceptional technical support to federal clients, ensuring their hardware and application needs are met promptly and effectively.
2. Developing and maintaining strong relationships with federal clients, acting as the primary point of contact for all account-related inquiries and issues.
3. Collaborating with cross-functional teams to deliver comprehensive solutions to client's technical problems.
4. Driving the adoption of our technologies within the client's environment, and advocating for the client's needs within our organization.
5. Managing and tracking client issues, ensuring timely resolution and communication.
6. Identifying opportunities for account growth and expansion, leveraging your technical expertise and understanding of the client's needs.
7. Staying up-to-date with the latest advancements in technology and federal regulations, ensuring our solutions remain competitive and compliant.

Qualifications:

To be considered for the Permanent Federal Account Support Manager position, candidates must meet the following qualifications:

1. 5+ years of experience in a technical support or account management role, ideally within the technology industry.
2. Proven experience with hardware and application support.
3. Excellent problem-solving skills, with the ability to troubleshoot complex technical issues.
4. Strong interpersonal skills, with the ability to build and maintain strong relationships with federal clients.
5. Exceptional communication skills, with the ability to effectively communicate complex technical concepts to a non-technical audience.
6. A strong understanding of federal regulations and guidelines related to technology.
7. A current TS/SCI Full Scope Polygraph clearance.

We're looking for candidates who are passionate about technology, eager to learn, and ready to make a significant impact on our federal clients. If you're a driven professional with a strong technical background and a passion for client service, we'd love to hear from you.

Interested in hearing more? Easy Apply now by clicking the "Apply Now" button.