Director of Customer Success - EdTech SaaS (higher ed) experience required!!

This Jobot Job is hosted by: Julie Massey

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Salary: $110,000 - $130,000 per year

A growing higher education - Ed Tech SaaS client is looking for a Director of Customer Success to add to their growing team!

Great compensation and growth potential!

The Director of Customer Success leads a team of customer success managers to ensure customer satisfaction and success. This role is responsible for engaging with customers, providing support, and driving positive outcomes.

Responsibilities:

Work across Higher Education Institution campuses to create an extensive network of relationships

Drive awareness and activation of the products across Institutional campuses

Increase renewal rates and reduce churn

Expand our revenue in accounts through relationship management, cross-sell and up-sell

Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores

Drive new business growth through greater advocacy and reference-ability

Optimize Customer Lifecycle with assigned partners

Develop listening points in the journey (e.g., usage, satisfaction, etc.)

Standardize interventions for each point in journey

Identify opportunities for continuous improvement

Experience & Qualifications:

5+ years’ experience working on-site with Higher Education Institutions

Able to travel 50%+

Ability to manage influence through persuasion, negotiation, and consensus building

Ideally combined background of post-sale and sales experience

Strong empathy for customers AND passion for revenue and growth

Relevant bachelor’s degree in business or similar disciplines

Experience with CRM like HubSpot and Teams systems preferred

Interested in hearing more? Easy Apply now by clicking the "Apply Now" button.