Enchanted Expeditions
Remote Scheduling Assistant
Enchanted Expeditions, Jersey City, New Jersey, United States, 07390
Job Title: Remote Scheduling Assistant
Company Overview:
Enchanted Expeditions is a distinguished travel agency committed to creating unforgettable adventures for our clients. With a focus on excellence and personalized service, we strive to exceed expectations and inspire wanderlust in all who embark on journeys with us.
Job Overview:
As a Remote Scheduling Assistant at Enchanted Expeditions, you will play a crucial role in managing appointments, schedules, and itineraries for our clients and team members from a remote location. This position requires strong organizational skills, attention to detail, and excellent communication abilities.
Responsibilities:
Appointment Management:Coordinate and manage appointments, meetings, and consultations for clients and team members.Schedule travel-related arrangements, including flights, accommodations, and transportation, based on client preferences and availability.Calendar Management:
Maintain and update calendars for team members, ensuring accuracy and efficiency in scheduling.Monitor and prioritize calendar conflicts and adjustments in collaboration with relevant stakeholders.Communication:
Serve as a point of contact for scheduling inquiries and requests, responding promptly and professionally via phone, email, and chat.Liaise with clients, vendors, and internal teams to confirm appointments, resolve scheduling conflicts, and communicate changes as needed.Documentation:
Keep detailed records of appointments, schedules, and itineraries in the company's database systems.Prepare and distribute relevant documentation, including meeting agendas, travel itineraries, and appointment reminders.Customer Service:
Provide exceptional customer service to clients, assisting with inquiries, bookings, modifications, and cancellations as necessary.Address client concerns and issues related to scheduling with empathy and professionalism, striving for prompt resolutions.Process Improvement:
Identify opportunities for streamlining scheduling processes, improving efficiency, and enhancing the overall customer experience.Collaborate with team members to implement innovative solutions and best practices in scheduling management.Benefits:
Competitive pay with opportunities for performance-based bonuses.Flexible work schedule with the convenience of remote work.Opportunities for career growth and advancement within the travel industry.Access to travel discounts and perks for personal travel experiences.Comprehensive training and support to excel in the role.Health insurance coverage and additional benefits package.Qualifications:
High school diploma or equivalent (Bachelor's degree preferred).Previous experience in scheduling, administrative support, or a related field, preferably in the travel industry.Strong organizational and time management skills with the ability to prioritize tasks effectively.Excellent communication skills, both verbal and written, with a professional demeanor.Proficiency in using computer software and database systems, with advanced knowledge of scheduling tools and Microsoft Office suite.Ability to work independently and collaboratively in a remote team environment.Passion for travel and a commitment to delivering exceptional service to our clients.
Join Enchanted Expeditions and be part of a dedicated team committed to providing outstanding scheduling support and creating magical travel experiences for our clients, all while working remotely in a dynamic and rewarding role.
Locations Jersey City Remote status Fully Remote
Company Overview:
Enchanted Expeditions is a distinguished travel agency committed to creating unforgettable adventures for our clients. With a focus on excellence and personalized service, we strive to exceed expectations and inspire wanderlust in all who embark on journeys with us.
Job Overview:
As a Remote Scheduling Assistant at Enchanted Expeditions, you will play a crucial role in managing appointments, schedules, and itineraries for our clients and team members from a remote location. This position requires strong organizational skills, attention to detail, and excellent communication abilities.
Responsibilities:
Appointment Management:Coordinate and manage appointments, meetings, and consultations for clients and team members.Schedule travel-related arrangements, including flights, accommodations, and transportation, based on client preferences and availability.Calendar Management:
Maintain and update calendars for team members, ensuring accuracy and efficiency in scheduling.Monitor and prioritize calendar conflicts and adjustments in collaboration with relevant stakeholders.Communication:
Serve as a point of contact for scheduling inquiries and requests, responding promptly and professionally via phone, email, and chat.Liaise with clients, vendors, and internal teams to confirm appointments, resolve scheduling conflicts, and communicate changes as needed.Documentation:
Keep detailed records of appointments, schedules, and itineraries in the company's database systems.Prepare and distribute relevant documentation, including meeting agendas, travel itineraries, and appointment reminders.Customer Service:
Provide exceptional customer service to clients, assisting with inquiries, bookings, modifications, and cancellations as necessary.Address client concerns and issues related to scheduling with empathy and professionalism, striving for prompt resolutions.Process Improvement:
Identify opportunities for streamlining scheduling processes, improving efficiency, and enhancing the overall customer experience.Collaborate with team members to implement innovative solutions and best practices in scheduling management.Benefits:
Competitive pay with opportunities for performance-based bonuses.Flexible work schedule with the convenience of remote work.Opportunities for career growth and advancement within the travel industry.Access to travel discounts and perks for personal travel experiences.Comprehensive training and support to excel in the role.Health insurance coverage and additional benefits package.Qualifications:
High school diploma or equivalent (Bachelor's degree preferred).Previous experience in scheduling, administrative support, or a related field, preferably in the travel industry.Strong organizational and time management skills with the ability to prioritize tasks effectively.Excellent communication skills, both verbal and written, with a professional demeanor.Proficiency in using computer software and database systems, with advanced knowledge of scheduling tools and Microsoft Office suite.Ability to work independently and collaboratively in a remote team environment.Passion for travel and a commitment to delivering exceptional service to our clients.
Join Enchanted Expeditions and be part of a dedicated team committed to providing outstanding scheduling support and creating magical travel experiences for our clients, all while working remotely in a dynamic and rewarding role.
Locations Jersey City Remote status Fully Remote