Support Specialist, Operations | Austin, TX

**Support Specialist, Operations****Austin, TX**Restaurant365 is a young SaaS company disrupting the restaurant industry! Our cloud-based platform provides a unique, centralized solution for accounting and back office operations for restaurants. Restaurant365s culture is focused on empowering team members to produce top notch results while elevating their skills. Were constantly evolving and improving to make sure we are and always will be Best in Class ... and we want that for you too!In 2019 Restaurant365 closed $88 million in Series C funding, bringing the total minority investment by Bessemer Venture Partners, ICONIQ Capital, and Tiger Global Management to $140 million, to support the company's vision of providing the best technology to the restaurant industry. **As recently as June of 2021,** Restaurant365 announced the acquisition of Compeat, a well-known provider of restaurant back office, workforce, and business intelligence software. Adding Compeats feature-rich products advances Restaurant365 further on the journey toward our goal of providing restaurant operators with a powerful tool that simplifies their lives and increases their profits. Serent Capital was added to our investor list as a result of this transaction.Our diverse portfolio of clients includes well-known nationwide franchises as well as your favorite local spot. From fine dining to fast casualR365 does it all!***Please note, this position can be based in Irvine, CA, Austin, TX, or remote****SUMMARY** Support Specialists, Operations are responsible for helping R365 customers with all R365 software operations, catering, scheduling, and manager log functions. They manage pertinent customer communications through tickets, live chats, and phone calls. **How you'll add value:*** Prompt customers for information necessary to troubleshoot problem reports* Reach out to customers by phone and/or screen share as necessary to understand problem reports* Identify solutions to problem reports and deliver them to customers* Help customers understand R365 software operations, catering, scheduling, and manager log functions* Route non-operations customer issues to appropriate teams and team members* Diagnose and document software defects and escalate them to Operations Support, Manager or Lead* Participate in live chats* Manage personal queue of customer tickets* Identify gaps in company self-help documentation* Train and mentor new team members at the request of Support management**What you'll need to be successful in this role:*** 5+ years restaurant industry experience - Inventory and operations* Strong understanding of general business principles* Excellent problem-solving skills* Strong customer service skills* Clear and effective oral and written communication* Strong grasp of software and internet technologies* Working knowledge of Compeat Advantage and Ctuit Radar preferred**R365 Team Member Benefits & Perks*** Competitive compensation package* Comprehensive medical benefits* R365 pays 100% of the premium for medical, dental, and vision insurance for employees* 401k + matching* Team member stock options* Unlimited PTO + Company holidays* Wellness initiatives* Philanthropy events* We're a community that prides itself in creating innovative solutions and producing quality work.* Our product is the secret ingredient that makes a real difference to restaurants nationwide.* The open-concept work environment that we've created is causal, collaborative, and cultivates communication.R365 was founded by an experienced team of software & finance veterans committed to developing an all-inclusive back office solution. We help restaurants thrive! R365 is an Equal Opportunity Employer and we encourage all forward thinkers who embrace change and possess a positive attitude to apply.