DISH
Application Developer II, Ticketing System Administrator
DISH, Englewood, Colorado, us, 80151
Company Summary:
DISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building Americas First Smart Network.
Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Mobile and Gen Mobile.Department Summary:Our Customer Experience Operations (CXO) teams go above and beyond by simplifying lives and enhancing community access to our products and services. Behind the scenes, dedicated individuals focus on refining the experience for millions of customers across all of our brands and providing support to our field agents.Job Duties and Responsibilities:As a Application Developer II on the Ticketing Administration team, you will support the Customer Experience Operations (CXO) organization in creating the architecture that allows us to serve our customers. You will build processes that ensure tickets submitted by customer service representatives on behalf of customers are provisioned, routed and managed effectively.Key Responsibilities:Application Management - Manage ticketing application and internal domains, including proper resolution of tickets, provisioning of users, automations/rules for tickets, routing logic, interface enhancements, and optimization of the existing tickets/processesEnd-User Experience - Assist in managing and developing the current case management system and finding innovative solutions to optimize the platform and processesRelationship Focused - Maintain strong relationships with various departments in the businessData Driven - Leverage analytics and insights to inform decision-making and drive strategic initiativesDetail Oriented - Responsible for documenting various ticketing flows and processes, database tables, and automation logic for the case management application
Skills, Experience and Requirements:Education and Experience:Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent practical experience.Skills and Qualifications:Basic understanding of data and data analytics; database, table and server knowledge a plus (SQL)Some knowledge of coding principles required to support application development such as Python, HTML, and JavaScriptUnderstanding of API management; designing, implementing, and maintaining APIs to facilitate seamless integration and communication between systemsAbility to comprehend application requirements for IT developmentAbility to learn quickly, multi-task, prioritize, work under pressure, and adapt to a rapidly changing environmentAbility to prioritize own work and work on projects independently and within a teamAbility to think creatively and apply logic when working through complex problemsStrong commitment to seeing tasks through to completion
Benefits:We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits.The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.Salary Range:USD $63150.00 - $90000.00 / Year
DISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building Americas First Smart Network.
Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Mobile and Gen Mobile.Department Summary:Our Customer Experience Operations (CXO) teams go above and beyond by simplifying lives and enhancing community access to our products and services. Behind the scenes, dedicated individuals focus on refining the experience for millions of customers across all of our brands and providing support to our field agents.Job Duties and Responsibilities:As a Application Developer II on the Ticketing Administration team, you will support the Customer Experience Operations (CXO) organization in creating the architecture that allows us to serve our customers. You will build processes that ensure tickets submitted by customer service representatives on behalf of customers are provisioned, routed and managed effectively.Key Responsibilities:Application Management - Manage ticketing application and internal domains, including proper resolution of tickets, provisioning of users, automations/rules for tickets, routing logic, interface enhancements, and optimization of the existing tickets/processesEnd-User Experience - Assist in managing and developing the current case management system and finding innovative solutions to optimize the platform and processesRelationship Focused - Maintain strong relationships with various departments in the businessData Driven - Leverage analytics and insights to inform decision-making and drive strategic initiativesDetail Oriented - Responsible for documenting various ticketing flows and processes, database tables, and automation logic for the case management application
Skills, Experience and Requirements:Education and Experience:Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent practical experience.Skills and Qualifications:Basic understanding of data and data analytics; database, table and server knowledge a plus (SQL)Some knowledge of coding principles required to support application development such as Python, HTML, and JavaScriptUnderstanding of API management; designing, implementing, and maintaining APIs to facilitate seamless integration and communication between systemsAbility to comprehend application requirements for IT developmentAbility to learn quickly, multi-task, prioritize, work under pressure, and adapt to a rapidly changing environmentAbility to prioritize own work and work on projects independently and within a teamAbility to think creatively and apply logic when working through complex problemsStrong commitment to seeing tasks through to completion
Benefits:We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits.The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.Salary Range:USD $63150.00 - $90000.00 / Year