TekSynap
Monitoring and Event Management (MEM) Team Lead-KP
TekSynap, Arlington, Virginia, United States, 22201
Responsibilities & Qualifications:
RESPONSIBILITIES
Oversee Event Operations Center (EOC) Facility
Oversee general Monitoring:
Develop and Publish detailed monitoring technology standards with thresholds, frequencies, alert types and periodically refine them based on FDIC business requirements.
Configure the MEMT to enable the monitoring of FDIC Devices and CIs on a 24x7x365 basis from the EOC.
Monitor Devices and CIs throughout the FDIC IT Environment.
For all required log files (text, XML or other ACSII format), monitor for the occurrence of specific strings defined by FDIC.
Oversee Monitoring of Data Center CIs; their availability, utilization and performance.
Monitor all Data Center CIs for Availability, Utilization, and Performance in accordance with FDIC Policies and Procedures.
Monitor the Availability of Applications using synthetic transactions.
Monitor the Availability of jobs and processes that cross system boundaries using composite transaction monitoring, if requested.
Oversee Monitoring of Network CIs; their availability, utilization and performance.
Monitor Network Service Devices for Availability, performance, and utilization 24x7x365.
Oversee Monitoring all FDIC Unified Communication CIs on a 24x7x365 basis.
Perform advanced Event detection, Event isolation, and Event Correlation.
Monitor the utilization and performance of each Unified Communication CI on a FDIC-established and adjustable frequency schedule.
Perform capacity planning and forecasting.
Oversee Event Management:
Configure and manage the Alert Management Database within the MEMT.
Validate Tickets generated from automated polling, traps, and alarms.
Oversee monitoring for Cloud Based platform.
REQUIRED QUALIFICATIONS
Bachelor’s degree or equivalent experience, advanced degree preferred.
Ten plus years of experience Monitoring and Event Management Services, including at least 3 years in an IT outsourcing environment.
ITIL v3 Foundation Certified.
Excellent communication and teamwork skills.
Overview:
We are seeking a Monitoring and Event Management (MEM) Team Lead to join our team supporting the Federal Deposit Insurance Corporation (FDIC) in Arlington, VA. You will oversee a team of MEM agents and supervisors.
The mission of FDIC’s Chief Information Officer Organization (CIOO) is to provide scalable, efficient technology that enables continuous access to data securely.
WORK ENVIRONMENT AND PHYSICAL DEMANDS
Location: Arlington, VA
Type of environment: Varies
Noise level: Low
Work schedule: Day shift Monday – Friday, may include evenings and weekends.
Amount of Travel: Less than 10%
PHYSICAL DEMANDS
While performing the duties of this job, the employee is regularly required to use hands, reach with hands and arms, talk, and hear. The employee is regularly required to lift up to 10 pounds and frequently required to lift up to 25 pounds.
WORK AUTHORIZATION/SECURITY CLEARANCE
Citizenship: US Citizen
Clearance requirement: ability to receive a Public Trust clearance.
EQUAL EMPLOYMENT OPPORTUNITY
In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities.
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RESPONSIBILITIES
Oversee Event Operations Center (EOC) Facility
Oversee general Monitoring:
Develop and Publish detailed monitoring technology standards with thresholds, frequencies, alert types and periodically refine them based on FDIC business requirements.
Configure the MEMT to enable the monitoring of FDIC Devices and CIs on a 24x7x365 basis from the EOC.
Monitor Devices and CIs throughout the FDIC IT Environment.
For all required log files (text, XML or other ACSII format), monitor for the occurrence of specific strings defined by FDIC.
Oversee Monitoring of Data Center CIs; their availability, utilization and performance.
Monitor all Data Center CIs for Availability, Utilization, and Performance in accordance with FDIC Policies and Procedures.
Monitor the Availability of Applications using synthetic transactions.
Monitor the Availability of jobs and processes that cross system boundaries using composite transaction monitoring, if requested.
Oversee Monitoring of Network CIs; their availability, utilization and performance.
Monitor Network Service Devices for Availability, performance, and utilization 24x7x365.
Oversee Monitoring all FDIC Unified Communication CIs on a 24x7x365 basis.
Perform advanced Event detection, Event isolation, and Event Correlation.
Monitor the utilization and performance of each Unified Communication CI on a FDIC-established and adjustable frequency schedule.
Perform capacity planning and forecasting.
Oversee Event Management:
Configure and manage the Alert Management Database within the MEMT.
Validate Tickets generated from automated polling, traps, and alarms.
Oversee monitoring for Cloud Based platform.
REQUIRED QUALIFICATIONS
Bachelor’s degree or equivalent experience, advanced degree preferred.
Ten plus years of experience Monitoring and Event Management Services, including at least 3 years in an IT outsourcing environment.
ITIL v3 Foundation Certified.
Excellent communication and teamwork skills.
Overview:
We are seeking a Monitoring and Event Management (MEM) Team Lead to join our team supporting the Federal Deposit Insurance Corporation (FDIC) in Arlington, VA. You will oversee a team of MEM agents and supervisors.
The mission of FDIC’s Chief Information Officer Organization (CIOO) is to provide scalable, efficient technology that enables continuous access to data securely.
WORK ENVIRONMENT AND PHYSICAL DEMANDS
Location: Arlington, VA
Type of environment: Varies
Noise level: Low
Work schedule: Day shift Monday – Friday, may include evenings and weekends.
Amount of Travel: Less than 10%
PHYSICAL DEMANDS
While performing the duties of this job, the employee is regularly required to use hands, reach with hands and arms, talk, and hear. The employee is regularly required to lift up to 10 pounds and frequently required to lift up to 25 pounds.
WORK AUTHORIZATION/SECURITY CLEARANCE
Citizenship: US Citizen
Clearance requirement: ability to receive a Public Trust clearance.
EQUAL EMPLOYMENT OPPORTUNITY
In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities.
#J-18808-Ljbffr