Akeneo
Director of Revenue Operations
Akeneo, Boston, Massachusetts, us, 02298
Akeneo is the product experience (PX) company and global leader in Product Information Management (PIM); creating a world where every product interaction is an experience that guides consumers and professionals to the best purchase, anytime, anywhere. Akeneo empowers business leaders with software, education, and an engaged community all focused on the practice of product experience management.
At Akeneo, our teammates are the driving force behind who we are and where we want to go as a company. We work every day to shape a first-class work environment and culture, which is rooted in our core values of Humble Hunger, Diligent Benevolence, Responsible Pioneers and Inclusive Community! Our Purple Fire isn’t just a set of values; it’s our unique way of igniting passion and driving excellence. Bold and fun, with a hint of the unexpected - it is the essence of who we are.
Job DescriptionThe Director of Revenue Operations will drive operational excellence across sales, customer success, and professional services. This role will oversee regional pipeline management, forecasting, and quarterly business reviews (QBRs), while managing global sales and Lead-to-Cash (L2C) policies.
Additionally, the role will cover regional annual planning and manage a team of 2: a Customer Experience Operations Manager, ensuring the smooth operation of Customer Success (CSM) and Professional Service and a Revenue Operations Analyst.
Key Responsibilities:
Regional Pipeline & Forecasting:
Own and manage the end-to-end regional pipeline processes, ensuring accuracy, predictability and visibility into sales forecasts.
Provide data-driven insights and recommendations to develop and maintain a robust pipeline aligned with regional sales targets and growth objectives.
Regional QBR Lead:
Ensure consistent execution of QBRs, working closely with sales, demand generation leaders, and customer success teams, focusing on performance metrics, pipeline health, and strategic opportunities for growth, ensuring accountability for follow-up actions.
Annual Planning:
Partner with the Global Revenue Operations Senior Director to manage the annual planning on transversal stream.
Align regional goals with global objectives, ensuring a cohesive strategy for revenue growth and operational efficiency, managing budgeting, resource allocation, and performance tracking.
Global Sales Policies:
Own the development and governance of global sales policies to ensure consistency and adherence across all regions.
Collaborate with sales and legal teams to ensure compliance with internal policies and external regulations.
Global Lead-to-Cash (L2C) Policies & Process Owner:
Serve as the global owner for Lead-to-Cash processes, driving alignment across sales, finance, legal, and operations.
Develop and optimize L2C processes and workflows to enhance efficiency, scalability, and customer satisfaction.
Customer Experience Operations Management:
Oversee and manage the
Customer Experience Operations Manager , ensuring operational excellence in Customer Success (CSM) and Professional Services: optimize processes, drive customer satisfaction, and support revenue retention and growth initiatives.
Own and drive CXM planning workstreams.
Qualifications
+7 years of experience in revenue operations, sales operations, or a related field, with a strong focus on global process ownership and regional execution.
Proven experience in managing pipeline, forecasting, and annual planning processes.
Proven experience in driving the L2C process & systems transformation in a scale-up environment.
Strong leadership and project management skills.
Excellent communication and stakeholder management skills.
Familiarity with CRM systems (Salesforce), analytics tools, and process automation technologies.
Bachelor’s degree in Business, Finance, or a related field (MBA preferred).
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At Akeneo, our teammates are the driving force behind who we are and where we want to go as a company. We work every day to shape a first-class work environment and culture, which is rooted in our core values of Humble Hunger, Diligent Benevolence, Responsible Pioneers and Inclusive Community! Our Purple Fire isn’t just a set of values; it’s our unique way of igniting passion and driving excellence. Bold and fun, with a hint of the unexpected - it is the essence of who we are.
Job DescriptionThe Director of Revenue Operations will drive operational excellence across sales, customer success, and professional services. This role will oversee regional pipeline management, forecasting, and quarterly business reviews (QBRs), while managing global sales and Lead-to-Cash (L2C) policies.
Additionally, the role will cover regional annual planning and manage a team of 2: a Customer Experience Operations Manager, ensuring the smooth operation of Customer Success (CSM) and Professional Service and a Revenue Operations Analyst.
Key Responsibilities:
Regional Pipeline & Forecasting:
Own and manage the end-to-end regional pipeline processes, ensuring accuracy, predictability and visibility into sales forecasts.
Provide data-driven insights and recommendations to develop and maintain a robust pipeline aligned with regional sales targets and growth objectives.
Regional QBR Lead:
Ensure consistent execution of QBRs, working closely with sales, demand generation leaders, and customer success teams, focusing on performance metrics, pipeline health, and strategic opportunities for growth, ensuring accountability for follow-up actions.
Annual Planning:
Partner with the Global Revenue Operations Senior Director to manage the annual planning on transversal stream.
Align regional goals with global objectives, ensuring a cohesive strategy for revenue growth and operational efficiency, managing budgeting, resource allocation, and performance tracking.
Global Sales Policies:
Own the development and governance of global sales policies to ensure consistency and adherence across all regions.
Collaborate with sales and legal teams to ensure compliance with internal policies and external regulations.
Global Lead-to-Cash (L2C) Policies & Process Owner:
Serve as the global owner for Lead-to-Cash processes, driving alignment across sales, finance, legal, and operations.
Develop and optimize L2C processes and workflows to enhance efficiency, scalability, and customer satisfaction.
Customer Experience Operations Management:
Oversee and manage the
Customer Experience Operations Manager , ensuring operational excellence in Customer Success (CSM) and Professional Services: optimize processes, drive customer satisfaction, and support revenue retention and growth initiatives.
Own and drive CXM planning workstreams.
Qualifications
+7 years of experience in revenue operations, sales operations, or a related field, with a strong focus on global process ownership and regional execution.
Proven experience in managing pipeline, forecasting, and annual planning processes.
Proven experience in driving the L2C process & systems transformation in a scale-up environment.
Strong leadership and project management skills.
Excellent communication and stakeholder management skills.
Familiarity with CRM systems (Salesforce), analytics tools, and process automation technologies.
Bachelor’s degree in Business, Finance, or a related field (MBA preferred).
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