Desktop Support Engineer

Minimum of 2-5 years Hands on experience in the EUC and specially with L2 services, with very strong windows knowledge and hands on and understanding of the Windows 10 / 7 OS and general Virtual Desktop Knowledge. Should be HP Certified and have an understanding of ITIL processes including Incident Management, Service Request Fulfillment and working on Incident Management. Prefer experienced working with ServiceNow and other ITSM tools and should understand the best practice of recording all customer transactions in incident / Request ticket worklogs. Follow Incident and Service Request process and other work processes as provided by Operations Manager. Provides support as trained, defined, instructed and managed by Ops Manager. Coordinate OEMs such as Dell, HP for repairs as trained and defined by TechM. Responsible for Depot services which includes but not limited to Shipping, Build, receiving of shipment, packing tasks. Support Asset Management and Imaging team for completing the deliverables. Utilize remote tools, as provided and trained by customer, when feasible. Experience with MAC & Windows Server infrastructure & roles (AD, DHCP, DNS, DFS, CA, etc.)