Insight Global
Tier 1 NOC Engineer
Insight Global, Durham, North Carolina, United States, 27703
Job Description
Day-to-Day
Monitor customer route/switch network for alarms)
Triage initial alarms and assign the incident to the appropriate priority and queue
Receive calls and tickets from Customer helpdesk
Validate accurate/complete incident information from end customer
Initial Troubleshooting of customer Network
Assign complex incidents to Level 2 within defined Service Levels
Conduct post QA verification for resolved voice issues then close out incidents
Refer non-Data related incidents back to Customer Service Desk or to the appropriate support team
Follow the defined communication procedures for the incident updates
Strictly adhere to defined processes for meaningful ticket updates and correct notes
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Skills and Requirements
Must be able to work a 7:00am - 3:00pm EST Monday - Friday shift.
Perks:
Regular trainings to improve technical skills
Long term opportunity to grow with the team
Working with Cisco tools/technology to improve your skills
Must-haves
Network troubleshooting support
Cisco routers
Cisco switches
Customer Service experience
Plusses
CCNA or Network+ Certification null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.
Day-to-Day
Monitor customer route/switch network for alarms)
Triage initial alarms and assign the incident to the appropriate priority and queue
Receive calls and tickets from Customer helpdesk
Validate accurate/complete incident information from end customer
Initial Troubleshooting of customer Network
Assign complex incidents to Level 2 within defined Service Levels
Conduct post QA verification for resolved voice issues then close out incidents
Refer non-Data related incidents back to Customer Service Desk or to the appropriate support team
Follow the defined communication procedures for the incident updates
Strictly adhere to defined processes for meaningful ticket updates and correct notes
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Skills and Requirements
Must be able to work a 7:00am - 3:00pm EST Monday - Friday shift.
Perks:
Regular trainings to improve technical skills
Long term opportunity to grow with the team
Working with Cisco tools/technology to improve your skills
Must-haves
Network troubleshooting support
Cisco routers
Cisco switches
Customer Service experience
Plusses
CCNA or Network+ Certification null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.