Centraprise
NOC Video Operations Specialist
Centraprise, Austin, Texas, us, 78716
Position :
Video Operations Specialist
Location :
Austin TX
Duration : Fulltime
Job Description :
Minimum Qualifications:BA or BS degree in Electrical Engineering or Network/System Engineering background with a heavy focus on Television Broadcast, Streaming and OTT experience or equivalent practical experience. In lieu of a degree, 4 years of relevant experience.Minimum of 4 years of relevant work experience deploying in a network or systems environment that enables Television Broadcast, Streaming and OTT servicesWorking experience in a Television Operations Center or a Internet Service Provider network operations center performing 24/7 monitoring of live video and audio streamsResponsibilities:
Respond and take necessary troubleshooting actions to incidents escalated from Analyst (Tier 1) teamPerform advanced troubleshooting on incidents by following defined SOP s and meeting to the stipulated SLA levelsTriage and escalate appropriately as necessaryEnd to end ownership till ticket closureValidate problem descriptions, perform detailed diagnosis, track and update incident in trouble-ticketing systemHandling backlog tickets from previous shift and made sure the necessary follow ups doneMaintain track of external (Telco/Providers) escalation and perform follow up s for any outstanding tickets and RCA sParticipate, drive and manage major incidentsDevelop postmortem reports as necessary and Drive problem managementCommunicate and handle escalated incidents and work closely with Customer and all stakeholders with regular outage notificationWork on Service requests - perform new Station Turn UpsProvide regular feedback on troubleshooting where processes or documentation have gaps or inefficienciesUpdate existing and Develop new SOP sPerform any additional task assigned by team lead/managerUpdate infrastructure documentation i.e system understanding docs, standard operating procedures, infrastructure diagramsActive participation on daily standup meetings and Shift Handover call and provide updates on pending tickets for the next shiftRequired Skills/Qualifications:
5 - 7 years of experience in Network Operations Center (NOC) as an L2 engineer or Team lead in a Video Network Operations Center(NOC) or technical support center technician/engineer or network troubleshooting involved with broadcast, streaming, OTT platforms, MVPD OperationsExcellent written and oral communication skillsAbility to collaborate and work with internal teams and external partnersGood understanding of NOC monitoring tools and event handlingGood understanding of ITIL processesExperience in end to end incident management, ticketing/ticketing tools and supporting maintenance requestsGood understanding of data networking / data communications / video networking technologiesMust have good understanding of switching/routing technologies and working knowledge on Cisco/Juniper device CLIsIn depth understanding and experience in Audio/Video technologies (of MPEG-4/H.264, HEVC/H.265, ASI, MPEG2 Transport Streams, ASI, (HD-)SDI ATSC, PCM, AC3)Experience in at least one video platform (e.g Telestream/Tektronix, Medius/Sentry, Sencore, Tag, etc) with solid understanding of all relevant video platforms.Experience with a Video Delivery Network in at least two areas (e.g.: Acquire, Encode, Encrypt, Deliver).Should be able to perform advanced troubleshooting on audio/video technologies / IPTV platform / switching and routing protocols.Experience in rolling out configuration changes and project deploymentsProvide guidance to Video Operations Analysts (Tier 1 / Level 1 teams)Perform problem management and develop post mortem reports in coordination with Video Operations Analysts Leads (Tier 1 / Level 1 team Leads)Familiarity with American Sports events (Eg: MLB Baseball, College Football, NFL, NBA Basketball, etc.)Must be willing to work in shifts, 24 x 7 operations
Video Operations Specialist
Location :
Austin TX
Duration : Fulltime
Job Description :
Minimum Qualifications:BA or BS degree in Electrical Engineering or Network/System Engineering background with a heavy focus on Television Broadcast, Streaming and OTT experience or equivalent practical experience. In lieu of a degree, 4 years of relevant experience.Minimum of 4 years of relevant work experience deploying in a network or systems environment that enables Television Broadcast, Streaming and OTT servicesWorking experience in a Television Operations Center or a Internet Service Provider network operations center performing 24/7 monitoring of live video and audio streamsResponsibilities:
Respond and take necessary troubleshooting actions to incidents escalated from Analyst (Tier 1) teamPerform advanced troubleshooting on incidents by following defined SOP s and meeting to the stipulated SLA levelsTriage and escalate appropriately as necessaryEnd to end ownership till ticket closureValidate problem descriptions, perform detailed diagnosis, track and update incident in trouble-ticketing systemHandling backlog tickets from previous shift and made sure the necessary follow ups doneMaintain track of external (Telco/Providers) escalation and perform follow up s for any outstanding tickets and RCA sParticipate, drive and manage major incidentsDevelop postmortem reports as necessary and Drive problem managementCommunicate and handle escalated incidents and work closely with Customer and all stakeholders with regular outage notificationWork on Service requests - perform new Station Turn UpsProvide regular feedback on troubleshooting where processes or documentation have gaps or inefficienciesUpdate existing and Develop new SOP sPerform any additional task assigned by team lead/managerUpdate infrastructure documentation i.e system understanding docs, standard operating procedures, infrastructure diagramsActive participation on daily standup meetings and Shift Handover call and provide updates on pending tickets for the next shiftRequired Skills/Qualifications:
5 - 7 years of experience in Network Operations Center (NOC) as an L2 engineer or Team lead in a Video Network Operations Center(NOC) or technical support center technician/engineer or network troubleshooting involved with broadcast, streaming, OTT platforms, MVPD OperationsExcellent written and oral communication skillsAbility to collaborate and work with internal teams and external partnersGood understanding of NOC monitoring tools and event handlingGood understanding of ITIL processesExperience in end to end incident management, ticketing/ticketing tools and supporting maintenance requestsGood understanding of data networking / data communications / video networking technologiesMust have good understanding of switching/routing technologies and working knowledge on Cisco/Juniper device CLIsIn depth understanding and experience in Audio/Video technologies (of MPEG-4/H.264, HEVC/H.265, ASI, MPEG2 Transport Streams, ASI, (HD-)SDI ATSC, PCM, AC3)Experience in at least one video platform (e.g Telestream/Tektronix, Medius/Sentry, Sencore, Tag, etc) with solid understanding of all relevant video platforms.Experience with a Video Delivery Network in at least two areas (e.g.: Acquire, Encode, Encrypt, Deliver).Should be able to perform advanced troubleshooting on audio/video technologies / IPTV platform / switching and routing protocols.Experience in rolling out configuration changes and project deploymentsProvide guidance to Video Operations Analysts (Tier 1 / Level 1 teams)Perform problem management and develop post mortem reports in coordination with Video Operations Analysts Leads (Tier 1 / Level 1 team Leads)Familiarity with American Sports events (Eg: MLB Baseball, College Football, NFL, NBA Basketball, etc.)Must be willing to work in shifts, 24 x 7 operations