Technical Service Specialist II

ABOUT THE COMPANYRepublic Services, Inc. (NYSE: RSG) is a leader in the environmental services industry. We provide customers with the most complete set of products and services, including recycling, waste, special waste, hazardous waste and field services. Our industry-leading commitments to advance circularity and support decarbonization are helping deliver on our vision to partner with customers to create a more sustainable world.In 2023, Republic's total company revenue was $14.9 billion, and adjusted EBITDA was $4.4 billion. We serve 13 million customers and operate more than 1,000 locations, including collection and transfer stations, recycling and polymer centers, treatment facilities, and landfills.Although we operate across North America, the collection, recycling, treatment, or disposal of materials is a local business, and the dynamics and opportunities differ in each market we serve. By combining local operational management with standardized business practices, we drive greater operating efficiencies across the company while maintaining day-to-day operational decisions at the local level, closest to the customer.Our customers, including small businesses, major corporations and municipalities, want a partner with the expertise and capabilities to effectively manage their multiple recycling and waste streams. They choose Republic Services because we are committed to exceeding their expectations and helping them achieve their sustainability goals. Our 41,000 team members understand that it's not just what we do that matters, but how we do it.Our company values guide our daily actions:Safe: We protect the livelihoods of our colleagues and communities.Committed to Serve: We go above and beyond to exceed our customers' expectations.Environmentally Responsible: We take action to improve our environment.Driven: We deliver results in the right way.Human-Centered: We respect the dignity and unique potential of every person.We are proud of our high employee engagement score of 86. We have an inclusive and diverse culture where every voice counts. In addition, our team positively impacted 4.6 million people in 2023 through the Republic Services Charitable Foundation and local community grants. These projects are designed to meet the specific needs of the communities we serve, with a focus on building sustainable neighborhoods. STRATEGYRepublic Services' strategy is designed to generate profitable growth. Through acquisitions and industry advancements, we safely and sustainably manage our customers' multiple waste streams through a North American footprint of vertically integrated assets. We focus on three areas of growth to meet the increasing needs of our customers: recycling and waste, environmental solutions and sustainability innovation.With our integrated approach, strengthening our position in one area advances other areas of our business. For example, as we grow volume in recycling and waste, we collect additional material to bolster our circularity capabilities. And as we expand environmental solutions, we drive additional opportunities to provide these services to our existing recycling and waste customers.Recycling and WasteWe continue to expand our recycling and waste business footprint throughout North America through organic growth and targeted acquisitions. The 13 million customers we serve and our more than 5 million pick-ups per day provide us with a distinct advantage. We aggregate materials at scale, unlocking new opportunities for advanced recycling. In addition, we are cross-selling new products and services to better meet our customers' specific needs.Environmental SolutionsOur comprehensive environmental solutions capabilities help customers safely manage their most technical waste streams. We are expanding both our capabilities and our geographic footprint. We see strong growth opportunities for our offerings, including PFAS remediation, an increasing customer need. SUSTAINABILITY INNOVATIONRepublic's recent innovations to advance circularity and decarbonization demonstrate our unique ability to leverage sustainability as a platform for growth.The Republic Services Polymer Center is the nation's first integrated plastics recycling facility. This innovative site processes rigid plastics from our recycling centers, producing recycled materials that promote true bottle-to-bottle circularity. We also formed Blue Polymers, a joint venture with Ravago, to develop facilities that will further process plastic material from our Polymer Centers to help meet the growing demand for sustainable packaging. We are building a network of Polymer Centers and Blue Polymer facilities across North America.We continue to advance decarbonization at our landfills. As demand for renewable energy continues to grow, we have 70 landfill gas-to-energy projects in operation and plan to expand our portfolio to 115 projects by 2028.RECENT RECOGNITIONBarron's 100 Most Sustainable CompaniesCDP DiscloserDow Jones Sustainability IndicesEthisphere's World's Most Ethical CompaniesFortune World's Most Admired CompaniesGreat Place to WorkSustainability Yearbook S&P GlobalSUMMARY: The Technical Services Specialist provides a high-level technical support to sales, operations, and customers. Supports the development of bid materials by working with sales managers. The incumbent works closely with customer service and operations staff in coordinating processes to ensure acceptance and disposal of waste. Works with multiple departments to determine proper, safe and legal treatment of hazardous waste. Supports customers and builds a regular and direct rapport with customers; serving as a direct extension to the sales and customer service teams.ESSENTIAL DUTIES AND RESPONSIBILITIESActs as initial contact for customers regarding the company's waste treatment and disposal services.Meets with customers to discuss account, present disposal options, or assist during audits.Communicates and answers questions related to waste acceptance capabilities, disposal options, and range of pricing.Coordinates communications to respond to customers' inquiries.Assists and advises customer service representatives.Works closely with sales team to propose customer solutions compliant with appropriate local, state and federal regulations.Develops and maintains customer pricing files.Works with the corporate marketing team to provide marketing support for sales efforts.Works with sales team to identify new opportunities and retain existing business.Assists customers with testing parameters and proper completion of profiles, manifests andforms.Assists and advises customers in evaluating chemical analysis to determine disposal options.Performs project work including, but not limited to: logistics, billing, and systems implementation.Performs other, related duties as assigned. These are duties may not be specifically listed in this description, but which are within the general nature typically associated with the employee's level of work.SKILLS/KNOWLEDGE/ABILITIES (SKA)Building a rapport with associates and managers; detail oriented, with a high level of accuracy and the ability to detect inconsistencies in data. Knowledge of Excel, Word, and PowerPoint applications is essential. Knowledgeable waste characterization principles and practices including analysis and evaluation, waste processing protocols, and transportation regulations. Required skills include presenting findings in a concise format; addressing difficult situations in a constructive manner; utilizing computer technology for communication, data gathering and reporting; negotiation and problem solving.Knowledge of RCRA as it relates to waste characterization and waste processing protocols. Familiarity with DOT regulations.Knowledge of the MS Office Suite. Ability to identify trends and data patterns. Ability to coordinate and manage multiple projects. Ability to work within a team environment and handle multiple assignments simultaneously.Knowledge and understanding of RCRA, DOT, TSCA, and other applicable regulations, typically gained through two or more years of progressively responsible experience in waste disposal, chemistry, or a related field. Superior knowledge of the USE software package as it relates to waste streams and reporting. Thorough understanding of treatment capabilities of 3rd party vendors and how to properly direct applicable waste streams.Rewarding Compensation and BenefitsEligible employees can elect to participate in:•Comprehensive medical benefits coverage, dental plans and vision coverage.•Health care and dependent care spending accounts. •Short- and long-term disability.•Life insurance and accidental death & dismemberment insurance.•Employee and Family Assistance Program (EAP).•Employee discount programs.•Retirement plan with a generous company match.•Employee Stock Purchase Plan (ESPP).The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.EEO STATEMENT:Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, relationship or association with a protected veteran (spouses or other family members), genetic information, or any other characteristic protected by applicable law.