Saxon Global
Product Owner
Saxon Global, Mc Lean, Virginia, us, 22107
Job Description:
Published Description
Job Description: The Hilton portfolio of hotels is comprised of 14 industry leading and world-class brands. A dedicated team of industry experts in the domains of hospitality, brand management, innovation, food and beverage, wellness, owner relations, and more, lead our Brands organization with the steadfast goal of strengthening and growing the Hilton portfolio. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, Conrad, Canopy, DoubleTree, Curio Collection, Tapestry Collection, Hilton Garden Inn, Hampton, Tru, Embassy Suites, Homewood Suites, Home2 Suites, and Hilton Grand Vacations.
What will I be doing?
The Analytics Product Team serves as internal consultants to key functions across the business, including Hilton's customer, marketing, digital revenue and sales organizations, with specialized support for the executive leadership team. The team consists of both embedded subject matter experts, who serve as strategic advisors to key stakeholders, and more technical experts, who are proficient in Tableau, R, SAS and MicroStrategy. The team is fully integrated within the business functions to ensure close partnerships and more effectively measure and drive company performance.
Reporting to the Senior Manager, Analytics Products you will be responsible for ensuring successful end-to-end development of analytics data product dashboards, data and ad hoc capabilities for the analytics and business teams through partnership with Enterprise Architecture and Data and Analytics. You will play a crucial role in translating business requirements and analytics requests to ensure delivery with a solid understanding of both big data functionality and analytical tool features.
This role will be heavily engaged with data product management which requires managing the iterative nature of building analytical tools and data set development and managing their lifecycle which is related to, but different, than a normal application or software development lifecycle. It also requires flexibility to perform project management responsibilities to leverage resources and fill key gaps on the team, managing consumer expectations regarding the delivery and progress of the projects while ensuring timely delivery with an emphasis and interest in continued learning opportunities as Hilton's analytics capabilities evolve.
More specifically, you will:
Partner with development, business intelligence, analytics, business, data, and external partners to articulate the product vision and communicate timelines, opportunities, and obstacles
Lead the strategy for Hilton's Hotel Reservation & Customer Care products, develop roadmap, and prioritize projects
Partner with business areas to understand business problems and identify tools and datasets necessary for delivery
Lead requirements gathering process with business teams in partnership with customer analytics, development, and data teams in support of project deliverables
Identify key use cases/personas, success measures, working team, key stakeholders
Lead prioritization and trade-offs among user experience, timeline, and operational support load
Manage development life cycle with Enterprise Architecture and Data, Development, and Business Intelligence teams for new data features or analytical capabilities
Lead project management activities for prioritized initiatives
Apply technical understanding and deep domain understanding of big data environment and toolsets to improve analytics capabilities
Manage quality assurance testing including UAT/Alpha/Beta
Provide inputs to value measurement processes to ensure business results are achieved including enhancements and maintenance
Drive delivery of products and data capabilities as well as a cross functional team of business and technology resources
Manage scrum ceremonies (sprint planning, daily stand ups, sprint review, retrospective) for cross functional teams
Support business case to seek project resources and funding approval
Prepare change management documenatation and communication for product releases
Celebrate wins!
What are we looking for?
Collaborative and interpersonal teammates who build positive relationships, exhibit tact and earn trust
Strong communicators, both verbally and in writing, who effectively communicate at all levels of the organization
Problem solvers, who are flexible and creative in finding solutions for hard problems
Self-starters, who take the initiative to exceed goals, utilize analytical skills and possess adaptability to change
Accountable individuals, who take ownership of projects, effectively communicate results and recommend improvements
To fulfill this role successfully, you should demonstrate the following minimum qualifications:
Minimum Education: High School Degree/GED
Eight (8) years of professional experience
Four (4) years of experience creating and analyzing management reports
Two (2) years of product management experience including requirements gathering and roadmapping
Two (2) years in report and dashboard design and development
Two (2) years working with data representation, storytelling, analyses, and modeling
Familiarity with BI tools (including Tableau, MicroStrategy, SAS, Qlik, etc.)
Ability to travel 20%
It would be helpful in this position for you to demonstrate the following capabilities and distinctions:
Ten (10) years of professional experience
Five (5) years experience working with customer and loyalty data sets
BA/BS Bachelor's Degree
MBA/Masters in analytically-oriented field
Ability to engage audiences
Exceptional analytical, quantitative, and statistical skills
Published Description
Job Description: The Hilton portfolio of hotels is comprised of 14 industry leading and world-class brands. A dedicated team of industry experts in the domains of hospitality, brand management, innovation, food and beverage, wellness, owner relations, and more, lead our Brands organization with the steadfast goal of strengthening and growing the Hilton portfolio. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, Conrad, Canopy, DoubleTree, Curio Collection, Tapestry Collection, Hilton Garden Inn, Hampton, Tru, Embassy Suites, Homewood Suites, Home2 Suites, and Hilton Grand Vacations.
What will I be doing?
The Analytics Product Team serves as internal consultants to key functions across the business, including Hilton's customer, marketing, digital revenue and sales organizations, with specialized support for the executive leadership team. The team consists of both embedded subject matter experts, who serve as strategic advisors to key stakeholders, and more technical experts, who are proficient in Tableau, R, SAS and MicroStrategy. The team is fully integrated within the business functions to ensure close partnerships and more effectively measure and drive company performance.
Reporting to the Senior Manager, Analytics Products you will be responsible for ensuring successful end-to-end development of analytics data product dashboards, data and ad hoc capabilities for the analytics and business teams through partnership with Enterprise Architecture and Data and Analytics. You will play a crucial role in translating business requirements and analytics requests to ensure delivery with a solid understanding of both big data functionality and analytical tool features.
This role will be heavily engaged with data product management which requires managing the iterative nature of building analytical tools and data set development and managing their lifecycle which is related to, but different, than a normal application or software development lifecycle. It also requires flexibility to perform project management responsibilities to leverage resources and fill key gaps on the team, managing consumer expectations regarding the delivery and progress of the projects while ensuring timely delivery with an emphasis and interest in continued learning opportunities as Hilton's analytics capabilities evolve.
More specifically, you will:
Partner with development, business intelligence, analytics, business, data, and external partners to articulate the product vision and communicate timelines, opportunities, and obstacles
Lead the strategy for Hilton's Hotel Reservation & Customer Care products, develop roadmap, and prioritize projects
Partner with business areas to understand business problems and identify tools and datasets necessary for delivery
Lead requirements gathering process with business teams in partnership with customer analytics, development, and data teams in support of project deliverables
Identify key use cases/personas, success measures, working team, key stakeholders
Lead prioritization and trade-offs among user experience, timeline, and operational support load
Manage development life cycle with Enterprise Architecture and Data, Development, and Business Intelligence teams for new data features or analytical capabilities
Lead project management activities for prioritized initiatives
Apply technical understanding and deep domain understanding of big data environment and toolsets to improve analytics capabilities
Manage quality assurance testing including UAT/Alpha/Beta
Provide inputs to value measurement processes to ensure business results are achieved including enhancements and maintenance
Drive delivery of products and data capabilities as well as a cross functional team of business and technology resources
Manage scrum ceremonies (sprint planning, daily stand ups, sprint review, retrospective) for cross functional teams
Support business case to seek project resources and funding approval
Prepare change management documenatation and communication for product releases
Celebrate wins!
What are we looking for?
Collaborative and interpersonal teammates who build positive relationships, exhibit tact and earn trust
Strong communicators, both verbally and in writing, who effectively communicate at all levels of the organization
Problem solvers, who are flexible and creative in finding solutions for hard problems
Self-starters, who take the initiative to exceed goals, utilize analytical skills and possess adaptability to change
Accountable individuals, who take ownership of projects, effectively communicate results and recommend improvements
To fulfill this role successfully, you should demonstrate the following minimum qualifications:
Minimum Education: High School Degree/GED
Eight (8) years of professional experience
Four (4) years of experience creating and analyzing management reports
Two (2) years of product management experience including requirements gathering and roadmapping
Two (2) years in report and dashboard design and development
Two (2) years working with data representation, storytelling, analyses, and modeling
Familiarity with BI tools (including Tableau, MicroStrategy, SAS, Qlik, etc.)
Ability to travel 20%
It would be helpful in this position for you to demonstrate the following capabilities and distinctions:
Ten (10) years of professional experience
Five (5) years experience working with customer and loyalty data sets
BA/BS Bachelor's Degree
MBA/Masters in analytically-oriented field
Ability to engage audiences
Exceptional analytical, quantitative, and statistical skills