TWO95 International
Helpdesk Level 2 support | Fulltime
TWO95 International, Cherry Hill, New Jersey, United States, 08358
Title: Helpdesk Level 2 supportWork Location : Cherry Hill, NJType : Full Time with our clientSalary: Market + BenefitsRequirementsJob Responsibilities:Respond to incoming support requests in a timely and courteous manner.Identify, diagnose, and troubleshoot technical issues with hardware, software, and network systems.Document and track all support requests in a helpdesk ticketing system.Escalate complex issues to higher-level support staff as needed.Install, configure, and maintain software applications and operating systems.Perform regular maintenance tasks on hardware and software systems.Provide end-user training on software applications and systems.Communicate technical information to non-technical users in a clear and concise manner.Ensure that all equipment and software licenses are up-to-date and compliant with organizational policies. Provide Tier II technical support to end-users, troubleshooting hardware and software issues.Other duties as assigned.Education, Licensure & Certifications:Bachelor's degree in computer science or related field preferred.CompTIA A+ certification or equivalent experience required.Experience:2+ years experience working in a helpdesk or technical support role.Tier 2 experience preferred.BenefitsIf Interested please send your updated resume to
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rehana.j@two95intl.com and include your rate/Salary requirement along with your contact details with a suitable time when we can reach you. If you know of anyone in your sphere of contacts, who would be a perfect match for this job then, we would appreciate if you can forward this posting to them with a copy to us.We look forward to hearing from you at the earliest.
:
rehana.j@two95intl.com and include your rate/Salary requirement along with your contact details with a suitable time when we can reach you. If you know of anyone in your sphere of contacts, who would be a perfect match for this job then, we would appreciate if you can forward this posting to them with a copy to us.We look forward to hearing from you at the earliest.