Onsite Support Engineer - Fulltime

Strong Computer Skills and the Ability to Troubleshoot and Diagnose complex problemsExposure to and knowledge of Microsoft Active Directory and Office 365 concepts and administrationExperience handling L2/L3 troubleshooting for Windows & MAC OSExperience with Citrix and Microsoft Remote Desktop concepts and administrationKnowledge of DHCP, IP routing, VPN, and firewall conceptsExperience in supporting minor hardware repairs (Desktop & Laptop)Experience in phone system administrationProvides third level investigation and diagnosisResolves and closes incidents/service requests as per help desk procedures & within SLAEscalates unresolved incidents/service requests within agreed timescalesLogs relevant incident/service request details per help desk proceduresCommunicates with client regarding incident progressEnsures tickets are updated at all times until issues are resolvedLiaises with clients, other IT support groups and 3rd party providers when necessaryPerforms imaging/reimaging of PCsPerforms IMAC (Install, Move, Add and Change)