MetroSys Inc
Help Desk Technician
MetroSys Inc, Fort Worth, Texas, United States, 76102
Overview:
We are seeking a skilled Helpdesk Technician to join our dynamic team, providing essential technical support in a fast-paced onsite environment. This role is crucial in ensuring the smooth operation of IT systems and services within our Windows-based infrastructure, utilizing ServiceNow as our primary ticketing and service management platform.
Responsibilities:Technical Support:Provide frontline technical assistance to end-users in person, via phone, or remote tools.Troubleshoot hardware, software, and network issues related to Windows operating systems (Windows 10/11) and standard office applications.Diagnose and resolve technical hardware and software issues promptly and efficiently.
ServiceNow Ticket Management:Utilize ServiceNow to log, track, and resolve incidents and service requests.Ensure accurate and timely documentation of all support activities within the ServiceNow platform.Prioritize and escalate issues as necessary to ensure swift resolution and minimal downtime.
User Training and Documentation:Assist in creating and updating user documentation, manuals, and knowledge base articles.Conduct user training sessions on basic IT operations and software usage as needed.
System Administration:Perform basic system administration tasks such as user account management and access control.Assist in maintaining IT inventory and asset management records.
Collaboration and Communication:Collaborate effectively with other IT teams and departments to resolve escalated issues and improve overall IT service delivery.Communicate technical information clearly to non-technical users.
Requirements:Proven experience as a Helpdesk Technician or similar role in a corporate environment.Strong knowledge of Windows operating systems and Microsoft Office Suite.Familiarity with troubleshooting network connectivity issues.Experience using ServiceNow or similar IT service management tools.Excellent problem-solving and communication skills.Customer-oriented approach with a focus on delivering high-quality support services.Certification in relevant IT areas (e.g., CompTIA A+, Microsoft Certified Professional) is a plus.
We are seeking a skilled Helpdesk Technician to join our dynamic team, providing essential technical support in a fast-paced onsite environment. This role is crucial in ensuring the smooth operation of IT systems and services within our Windows-based infrastructure, utilizing ServiceNow as our primary ticketing and service management platform.
Responsibilities:Technical Support:Provide frontline technical assistance to end-users in person, via phone, or remote tools.Troubleshoot hardware, software, and network issues related to Windows operating systems (Windows 10/11) and standard office applications.Diagnose and resolve technical hardware and software issues promptly and efficiently.
ServiceNow Ticket Management:Utilize ServiceNow to log, track, and resolve incidents and service requests.Ensure accurate and timely documentation of all support activities within the ServiceNow platform.Prioritize and escalate issues as necessary to ensure swift resolution and minimal downtime.
User Training and Documentation:Assist in creating and updating user documentation, manuals, and knowledge base articles.Conduct user training sessions on basic IT operations and software usage as needed.
System Administration:Perform basic system administration tasks such as user account management and access control.Assist in maintaining IT inventory and asset management records.
Collaboration and Communication:Collaborate effectively with other IT teams and departments to resolve escalated issues and improve overall IT service delivery.Communicate technical information clearly to non-technical users.
Requirements:Proven experience as a Helpdesk Technician or similar role in a corporate environment.Strong knowledge of Windows operating systems and Microsoft Office Suite.Familiarity with troubleshooting network connectivity issues.Experience using ServiceNow or similar IT service management tools.Excellent problem-solving and communication skills.Customer-oriented approach with a focus on delivering high-quality support services.Certification in relevant IT areas (e.g., CompTIA A+, Microsoft Certified Professional) is a plus.