Lone Star College
Part-Time PC Technician III
Lone Star College, Cypress, Texas, us, 77410
Commitment to Mission
This job carries with it the obligation to uphold the Mission of Lone Star College (LSC) in carrying out the duties of the position. A commitment to positive interpersonal behaviors, professional communication, integrity, leadership, stewardship, respect and accountability to LSC students and employees is essential.Cultural BeliefsOne LSCStudent FocusedOwn ItFoster BelongingCultivate CommunityChoose LearningThe Chronicle of Higher Education's "Great Colleges to Work For" is designed to recognize colleges that have been successful in creating great workplaces and to further research and understanding of the factors, dynamics and influences that have the most impact on organizational culture at higher education institutions.Lone Star College has been recognized in multiple categories.
Campus Marketing Statement
Lone Star College-CyFairLone Star College offers high-quality, low-cost academic transfer and career training education to 80,000+ students each semester. LSC has been named a 2023 Great Colleges to Work For institution by the Chronicle of Higher Education.
LSC consists of eight colleges, seven centers, eight Workforce Centers of Excellence and Lone Star Corporate College.Located in suburban northwest Houston in the heart of the CyFair Community, the college provides a full range of offerings including unique programs in fire science technology, logistics management and sonography. Since opening our award winning campus in 2003, the college has experienced record growth and supports an exciting learning environment that brings together state-of-the-art technology and active, collaborative learning.Location address is 9191 Barker Cypress Road, Cypress, TX 77433.
Job Description
PURPOSE AND SCOPE:The Technician III supports and maintains computer systems, desktops, and peripherals. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal workstation performance. The Technician III troubleshoots problem areas in a timely and accurate fashion and provides end user training and assistance where required.ESSENTIAL JOB FUNCTIONS:Work with end users to identify and deliver required PC servicesAct as a liaison and provides training and support to end users and staff on computer operations and other issuesInstall, configure, test, maintain, monitor, and troubleshoot level III end user workstation hardware, networked peripheral devices, and networking hardware productsInstall, configure, test, maintain, monitor, and troubleshoot associated end user workstation software and networking software productsPerform on-site analysis, diagnosis, and resolution of semi-complex PC problems for a variety of end users, and recommend and implement corrective hardware solutions, including off-site repair as neededReceive and respond to incoming calls, pages, and/or e-mails regarding PC and/or hardware problemsHelp maintain an inventory of all monitors, keyboards, hard drives, modems, printers, scanners, and other peripheral equipmentAssist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring PC performanceDocument instances of hardware failure, repair, installation, and removalConstruct, install, and test customized configurations based on various platforms and operating systemsRecommend, schedule, and perform PC, hardware and peripheral equipment improvements, upgrades, and repairsMaintain up-to-date knowledge of hardware and equipment contracts and supervises contract-based installationsResponsible for other reasonable related duties as assignedKNOWLEDGE, SKILLS AND ABILITIES:Highly detailed understanding of Windows, Mac, and Unix operating systems and/or AV systems as requiredBackground of strong customer service orientationHighly skilled at explaining technical subjects to non- technical as well as technical customersHas expertise in principles and concepts underlying an area of ITCurrent and proficient in any new concepts or practices in own IT discipline, and applies that knowledge to the current workHas in-depth understanding of the different aspects of the College's purpose and operations (academic; research; administrative)Has some awareness of external trends and best practicesHas basic knowledge of project managementAbility to represent and promote the team's mission and goals across teams, processes, and departments, as needed. Knows when support from outside the team is needed to help move forward and acts accordinglyAbility to write and present reports and/or proposals that persuade or communicate important messagesUnderstands and interprets other viewpoints and assimilates them, as appropriate, into new or revised work processes and productsAbility to work to resolve conflicts (e.g., technical disagreements or design reviews) in own work unitAbility to make decisions guided by IT and the College's precedents and objectivesAbility to makes decisions and recommendations on issues affecting projects and a client baseDemonstrated ability to work with management, which helps create standards for a team and assists in establishing methods of accountability for the completion of assignments and tasksDemonstrates flexibility and discretion in negotiations with customers and/or colleaguesAbility to seek opportunities and set some goals for own developmentAbility to follow team and OTS procedures, but regularly evaluates those proceduresAbility to anticipate consequences of actions and prepares for potential problems or opportunities that are not obvious (e.g., are not part of the standard practice in the field)Ability to set goals for others that support short-term team goals. May establish long term goals for othersAbility to know and follow standard operating proceduresPHYSICAL ABILITIES:The work is sedentary. Typically, the employee sits comfortably to do the work. However, there may be some walking; standing; bending; carrying of light items, such as papers, books, or small parts; or driving an automobile. No special physical demands are required to perform the work.WORK SCHEDULE AND CONDITIONS:Equipment used includes, PC workstation running on a LAN in a Microsoft Windows environment, calculator, phone and other general office equipmentInterface with internal and external contacts as needed to carry out the functions of the positionWork is performed in a climate-controlled office with minimal exposure to safety hazardsREQUIRED QUALIFICATIONS:High school diploma or GED and at least 1 year of related experience, or an equivalent combination of education and experience
Salary
Hourly Pay Rate is $15.85.
Benefits Marketing Statement
By joining our top-notch institution, you will enjoy being a part of an organization that offers a supportive, collegial work environment, excellent work/life balance, tuition waiver, participation in a tax deferred retirement plan and more.
Special Instructions
Go to the Job Search page, click on 'My Activities' at the top of the page. Under My Cover Letters and Attachments you will click on 'Add Attachment.' Please be sure to put the Job ID# in the title once you name your file for cover letters only, unless you attached your cover letter with your resume.If you are applying for an Instructional position (i.e. Faculty, Adjunct Faculty, Instructor), please ensure you include the following to be considered: Resume/CV, Cover Letter, Teaching Philosophy, and unofficial transcripts.You must limit your file name for any attachment to 40 characters or less.
How to Apply
ALL APPLICANTS MUST APPLY ONLINE ONLYWe will not accept application material received via fax, email, mail, or hand delivered.Postings for part-time and adjunct positions are active for the academic year. By selecting the option to receive notifications on your profile, you will begin receiving electronic communication regarding new opportunities with Lone Star College (LSC).If selected for an interview, a recruiter will contact you by phone, or email to schedule an interview.Lone Star College participates in the E-Verify program, under which Lone Star College provides the federal government with information from each new employee's Form I-9 to confirm that the employee is authorized to work in the United States.More information on the E-Verify program is available at www.dhs.gov/E-Verify.Lone Star College is an EEO Employer. All positions are subject to a criminal background check.
This job carries with it the obligation to uphold the Mission of Lone Star College (LSC) in carrying out the duties of the position. A commitment to positive interpersonal behaviors, professional communication, integrity, leadership, stewardship, respect and accountability to LSC students and employees is essential.Cultural BeliefsOne LSCStudent FocusedOwn ItFoster BelongingCultivate CommunityChoose LearningThe Chronicle of Higher Education's "Great Colleges to Work For" is designed to recognize colleges that have been successful in creating great workplaces and to further research and understanding of the factors, dynamics and influences that have the most impact on organizational culture at higher education institutions.Lone Star College has been recognized in multiple categories.
Campus Marketing Statement
Lone Star College-CyFairLone Star College offers high-quality, low-cost academic transfer and career training education to 80,000+ students each semester. LSC has been named a 2023 Great Colleges to Work For institution by the Chronicle of Higher Education.
LSC consists of eight colleges, seven centers, eight Workforce Centers of Excellence and Lone Star Corporate College.Located in suburban northwest Houston in the heart of the CyFair Community, the college provides a full range of offerings including unique programs in fire science technology, logistics management and sonography. Since opening our award winning campus in 2003, the college has experienced record growth and supports an exciting learning environment that brings together state-of-the-art technology and active, collaborative learning.Location address is 9191 Barker Cypress Road, Cypress, TX 77433.
Job Description
PURPOSE AND SCOPE:The Technician III supports and maintains computer systems, desktops, and peripherals. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal workstation performance. The Technician III troubleshoots problem areas in a timely and accurate fashion and provides end user training and assistance where required.ESSENTIAL JOB FUNCTIONS:Work with end users to identify and deliver required PC servicesAct as a liaison and provides training and support to end users and staff on computer operations and other issuesInstall, configure, test, maintain, monitor, and troubleshoot level III end user workstation hardware, networked peripheral devices, and networking hardware productsInstall, configure, test, maintain, monitor, and troubleshoot associated end user workstation software and networking software productsPerform on-site analysis, diagnosis, and resolution of semi-complex PC problems for a variety of end users, and recommend and implement corrective hardware solutions, including off-site repair as neededReceive and respond to incoming calls, pages, and/or e-mails regarding PC and/or hardware problemsHelp maintain an inventory of all monitors, keyboards, hard drives, modems, printers, scanners, and other peripheral equipmentAssist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring PC performanceDocument instances of hardware failure, repair, installation, and removalConstruct, install, and test customized configurations based on various platforms and operating systemsRecommend, schedule, and perform PC, hardware and peripheral equipment improvements, upgrades, and repairsMaintain up-to-date knowledge of hardware and equipment contracts and supervises contract-based installationsResponsible for other reasonable related duties as assignedKNOWLEDGE, SKILLS AND ABILITIES:Highly detailed understanding of Windows, Mac, and Unix operating systems and/or AV systems as requiredBackground of strong customer service orientationHighly skilled at explaining technical subjects to non- technical as well as technical customersHas expertise in principles and concepts underlying an area of ITCurrent and proficient in any new concepts or practices in own IT discipline, and applies that knowledge to the current workHas in-depth understanding of the different aspects of the College's purpose and operations (academic; research; administrative)Has some awareness of external trends and best practicesHas basic knowledge of project managementAbility to represent and promote the team's mission and goals across teams, processes, and departments, as needed. Knows when support from outside the team is needed to help move forward and acts accordinglyAbility to write and present reports and/or proposals that persuade or communicate important messagesUnderstands and interprets other viewpoints and assimilates them, as appropriate, into new or revised work processes and productsAbility to work to resolve conflicts (e.g., technical disagreements or design reviews) in own work unitAbility to make decisions guided by IT and the College's precedents and objectivesAbility to makes decisions and recommendations on issues affecting projects and a client baseDemonstrated ability to work with management, which helps create standards for a team and assists in establishing methods of accountability for the completion of assignments and tasksDemonstrates flexibility and discretion in negotiations with customers and/or colleaguesAbility to seek opportunities and set some goals for own developmentAbility to follow team and OTS procedures, but regularly evaluates those proceduresAbility to anticipate consequences of actions and prepares for potential problems or opportunities that are not obvious (e.g., are not part of the standard practice in the field)Ability to set goals for others that support short-term team goals. May establish long term goals for othersAbility to know and follow standard operating proceduresPHYSICAL ABILITIES:The work is sedentary. Typically, the employee sits comfortably to do the work. However, there may be some walking; standing; bending; carrying of light items, such as papers, books, or small parts; or driving an automobile. No special physical demands are required to perform the work.WORK SCHEDULE AND CONDITIONS:Equipment used includes, PC workstation running on a LAN in a Microsoft Windows environment, calculator, phone and other general office equipmentInterface with internal and external contacts as needed to carry out the functions of the positionWork is performed in a climate-controlled office with minimal exposure to safety hazardsREQUIRED QUALIFICATIONS:High school diploma or GED and at least 1 year of related experience, or an equivalent combination of education and experience
Salary
Hourly Pay Rate is $15.85.
Benefits Marketing Statement
By joining our top-notch institution, you will enjoy being a part of an organization that offers a supportive, collegial work environment, excellent work/life balance, tuition waiver, participation in a tax deferred retirement plan and more.
Special Instructions
Go to the Job Search page, click on 'My Activities' at the top of the page. Under My Cover Letters and Attachments you will click on 'Add Attachment.' Please be sure to put the Job ID# in the title once you name your file for cover letters only, unless you attached your cover letter with your resume.If you are applying for an Instructional position (i.e. Faculty, Adjunct Faculty, Instructor), please ensure you include the following to be considered: Resume/CV, Cover Letter, Teaching Philosophy, and unofficial transcripts.You must limit your file name for any attachment to 40 characters or less.
How to Apply
ALL APPLICANTS MUST APPLY ONLINE ONLYWe will not accept application material received via fax, email, mail, or hand delivered.Postings for part-time and adjunct positions are active for the academic year. By selecting the option to receive notifications on your profile, you will begin receiving electronic communication regarding new opportunities with Lone Star College (LSC).If selected for an interview, a recruiter will contact you by phone, or email to schedule an interview.Lone Star College participates in the E-Verify program, under which Lone Star College provides the federal government with information from each new employee's Form I-9 to confirm that the employee is authorized to work in the United States.More information on the E-Verify program is available at www.dhs.gov/E-Verify.Lone Star College is an EEO Employer. All positions are subject to a criminal background check.