Choice Bank
Loan Systems Administrator
Choice Bank, Fargo, North Dakota, us, 58126
Job Summary
As a Loan Systems Administrator, you will be a key player in managing and optimizing our bank's loan systems, with a primary focus on the nCino platform. Other supported systems include but are not limited to FIS Horizon, ImageCentre, LaserPro, and Docusign. Your responsibilities will encompass system administration, configuration, troubleshooting, and continuous improvement. You'll collaborate with cross-functional teams to enhance processes, ensure data integrity, and provide exceptional support to internal staff and external clients.
Responsibilities
User Support:Diagnose and resolve end-user problems related to nCino promptly and courteously.Identify opportunities for improved tier-zero support to reduce escalated inquiries.Provide tier-two support to end-users, troubleshoot issues, and resolve technical challenges.Support the day-to-day administration of nCino, including user setup, security, and customization.Configuration and Enhancement:
Workflow Design: Collaborate with business analysts to design and configure nCino workflows that align with lending processes.Customization: Customize nCino objects, fields, and layouts to meet specific business requirements.Integration: Integrate nCino with other systems, ensuring seamless data flow.System Administration:
Develop product designs that ensure proper functioning, adherence to workflows and policies, and compliance with regulations.Manage user roles, licenses, and settings effectively.Enable new features through configuration based on approved designs.Develop and maintain custom reports and dashboards in nCino and other supported systems.Process Optimization: Identify opportunities to streamline loan processes using nCino features.Qualifications
2-year Degree in Accounting, Finance, Business Administration, Information Technology, or related field; or equivalent combination of education and/or experience in commercial/consumer banking and/or system administration.Has knowledge of commonly used concepts, practices, and procedures in the banking and/or technology industries necessary to perform the functions of the job.Performs assigned duties within the department and focuses primarily on system administration and configuration tasksFirst
level
0 to 1 years of relevant experienceSecond level
2 to 4 years of relevant experience with requisite competenciesThird level
4 to 6 years of relevant experience with requisite competenciesFourth level
7 years of relevant experience of relevant experience with requisite competenciesFifth level
Minimum of 7+ years of relevant experience with requisite competencies for defined process workOften has 0 to 2 years of relevant experience or more in different, enhanced environment.
Cultural Alignment
Choice is #PeopleFirst, banking second.
People don't need just another bank. People need to be supported by a team of trusted partners who will get to know them and their business, understand their challenges, discover their dreams, and recognize the success in bringing people and banking together in our communities.
In contributing to our culture, Choice team members are guided by our core values.
•Embrace change and encourage innovation.
•Know when to ask for help and know when to offer help.
•Better the places we live.
•Work hard. Do the right thing. Have a little fun.
Our vision of Diversity at Choice is supported by our #PeopleFirst mission and our core values.
Being #PeopleFirst means that Choice is committed to focusing attention and resources towards creating an environment where everyone feels respected and valued and can do their best work.
Doing the right thing
means encouraging employees to share their experiences and ideas, and to bring their whole authentic selves to work. Together, we can build an inclusive culture that seeks out, supports, and celebrates diverse voices. We can use our diversity to
fuel creativity and innovation and bring us closer to our customers and the communities we serve . Be welcome at Choice. We can see you here.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
As a Loan Systems Administrator, you will be a key player in managing and optimizing our bank's loan systems, with a primary focus on the nCino platform. Other supported systems include but are not limited to FIS Horizon, ImageCentre, LaserPro, and Docusign. Your responsibilities will encompass system administration, configuration, troubleshooting, and continuous improvement. You'll collaborate with cross-functional teams to enhance processes, ensure data integrity, and provide exceptional support to internal staff and external clients.
Responsibilities
User Support:Diagnose and resolve end-user problems related to nCino promptly and courteously.Identify opportunities for improved tier-zero support to reduce escalated inquiries.Provide tier-two support to end-users, troubleshoot issues, and resolve technical challenges.Support the day-to-day administration of nCino, including user setup, security, and customization.Configuration and Enhancement:
Workflow Design: Collaborate with business analysts to design and configure nCino workflows that align with lending processes.Customization: Customize nCino objects, fields, and layouts to meet specific business requirements.Integration: Integrate nCino with other systems, ensuring seamless data flow.System Administration:
Develop product designs that ensure proper functioning, adherence to workflows and policies, and compliance with regulations.Manage user roles, licenses, and settings effectively.Enable new features through configuration based on approved designs.Develop and maintain custom reports and dashboards in nCino and other supported systems.Process Optimization: Identify opportunities to streamline loan processes using nCino features.Qualifications
2-year Degree in Accounting, Finance, Business Administration, Information Technology, or related field; or equivalent combination of education and/or experience in commercial/consumer banking and/or system administration.Has knowledge of commonly used concepts, practices, and procedures in the banking and/or technology industries necessary to perform the functions of the job.Performs assigned duties within the department and focuses primarily on system administration and configuration tasksFirst
level
0 to 1 years of relevant experienceSecond level
2 to 4 years of relevant experience with requisite competenciesThird level
4 to 6 years of relevant experience with requisite competenciesFourth level
7 years of relevant experience of relevant experience with requisite competenciesFifth level
Minimum of 7+ years of relevant experience with requisite competencies for defined process workOften has 0 to 2 years of relevant experience or more in different, enhanced environment.
Cultural Alignment
Choice is #PeopleFirst, banking second.
People don't need just another bank. People need to be supported by a team of trusted partners who will get to know them and their business, understand their challenges, discover their dreams, and recognize the success in bringing people and banking together in our communities.
In contributing to our culture, Choice team members are guided by our core values.
•Embrace change and encourage innovation.
•Know when to ask for help and know when to offer help.
•Better the places we live.
•Work hard. Do the right thing. Have a little fun.
Our vision of Diversity at Choice is supported by our #PeopleFirst mission and our core values.
Being #PeopleFirst means that Choice is committed to focusing attention and resources towards creating an environment where everyone feels respected and valued and can do their best work.
Doing the right thing
means encouraging employees to share their experiences and ideas, and to bring their whole authentic selves to work. Together, we can build an inclusive culture that seeks out, supports, and celebrates diverse voices. We can use our diversity to
fuel creativity and innovation and bring us closer to our customers and the communities we serve . Be welcome at Choice. We can see you here.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)