Saxon Global
ServiceNow CSM Service Desk Technician
Saxon Global, Irving, Texas, United States, 75084
Our client is looking for a ServiceNow CSM Service Desk Technician for a 12 plus Month Contract. The position is Remote.
Primary Responsibilities:
Responsible for c oordinating service desk activities with other IT teams, such as network operations and application support, to ensure that IT incidents and service requests are resolved in a timely and efficient manner using ServiceNow.Must provide technical support and guidance to Desktop Services Analysts as needed, including assisting with complex technical issues and troubleshooting problems with ServiceNow tools and technologies.Should be able to facilitate problem management activities and ensure that root cause analysis is conducted for major incidents.Must be able to manage ServiceNow documentation, including standard operating procedures, work instructions, and training materials.Candidate has to keep track of SLAs, problem management, and root cause analysis.Participate in service desk reporting and analytics to help identify trends and improve service delivery using ServiceNow reporting tools.Job Requirements:2+ years of experience in a service desk management or administration role using ServiceNow.1+ year of recent ServiceNow CSM experience1+ year technical problem-solving position.
Nice to Have:
Certified System Administrator (ServiceNow Cert)Custom app and app engine experience
Primary Responsibilities:
Responsible for c oordinating service desk activities with other IT teams, such as network operations and application support, to ensure that IT incidents and service requests are resolved in a timely and efficient manner using ServiceNow.Must provide technical support and guidance to Desktop Services Analysts as needed, including assisting with complex technical issues and troubleshooting problems with ServiceNow tools and technologies.Should be able to facilitate problem management activities and ensure that root cause analysis is conducted for major incidents.Must be able to manage ServiceNow documentation, including standard operating procedures, work instructions, and training materials.Candidate has to keep track of SLAs, problem management, and root cause analysis.Participate in service desk reporting and analytics to help identify trends and improve service delivery using ServiceNow reporting tools.Job Requirements:2+ years of experience in a service desk management or administration role using ServiceNow.1+ year of recent ServiceNow CSM experience1+ year technical problem-solving position.
Nice to Have:
Certified System Administrator (ServiceNow Cert)Custom app and app engine experience