JFR Staffing
Helpdesk Manager
JFR Staffing, Lakewood, New Jersey, us, 08701
Help Desk Manager:
Position Summary:
The Helpdesk Manager will play a pivotal role in ensuring the delivery of high-quality IT support services to our clients. This role requires a seasoned professional with deep technical expertise, proven management experience, and strong leadership skills. The ideal candidate will be a motivating leader who inspires confidence and excellence in their team while driving operational efficiency and customer satisfaction.
Key Responsibilities:Team Leadership and Development:Lead, mentor, and develop a high-performing helpdesk team, fostering a culture of continuous learning and improvement.Provide guidance and support to team members, encouraging their professional development and ensuring they stay current with industry trends and technologies.Act as a role model, exhibiting professionalism, integrity, and a strong work ethic.Performance reviewsOperational Management:Oversee day-to-day helpdesk operations, ensuring timely and effective resolution of client issues.Develop and implement helpdesk policies, procedures, and standards to ensure consistent and high-quality service delivery.Monitor and analyze helpdesk performance metrics, identifying areas for improvement and implementing corrective actions as needed.Collaborate with other departments to ensure seamless service delivery and continuous improvement of IT processes.Technical Expertise:Provide advanced technical support and guidance to the helpdesk team on complex issues.Stay abreast of the latest technological developments and ensure the team is equipped to handle new challenges and innovations.Assist in the design and implementation of IT solutions for clients, leveraging your technical skills to contribute to project success.Client Relationship Management:Serve as the primary point of contact for escalated client issues, ensuring prompt and effective resolution.Build and maintain strong relationships with clients, understanding their needs and ensuring their satisfaction with our services.Work closely with clients to anticipate their future needs and propose proactive solutions.Strategic Planning:Contribute to the strategic planning of the IT support services, aligning helpdesk operations with the company's overall goals.Participate in budgeting and resource planning to ensure the helpdesk is adequately staffed and equipped to meet client demands.
Qualifications:
Bachelor's degree in Information Technology, Computer Science, or a related field.Minimum of 5 years of experience in IT support, with at least 3 years in a management or leadership role, preferably within an MSP environment.Extensive technical expertise, including knowledge of network infrastructure, cloud solutions, cybersecurity, and IT best practices.Proven track record of leading and developing high-performing teams.Exceptional problem-solving skills and the ability to manage complex technical issues.Strong organizational and operational management abilities.Excellent communication and interpersonal skills, with the ability to build trust and rapport with both team members and clients.Certifications such as ITIL, CompTIA A+, Network+, or equivalent are highly desirable.Personal Attributes:
Inspirational leader who motivates others to achieve their best.Strong decision-maker with a focus on results and operational efficiency.Proactive and innovative thinker who can anticipate challenges and develop solutions.High level of integrity, professionalism, and a commitment to delivering outstanding service.
If you are a seasoned IT professional with a passion for leadership and operational excellence, we invite you to apply for this exciting opportunity. Join our team and help us deliver exceptional IT solutions to our clients while fostering a positive and dynamic work environment.
Position Summary:
The Helpdesk Manager will play a pivotal role in ensuring the delivery of high-quality IT support services to our clients. This role requires a seasoned professional with deep technical expertise, proven management experience, and strong leadership skills. The ideal candidate will be a motivating leader who inspires confidence and excellence in their team while driving operational efficiency and customer satisfaction.
Key Responsibilities:Team Leadership and Development:Lead, mentor, and develop a high-performing helpdesk team, fostering a culture of continuous learning and improvement.Provide guidance and support to team members, encouraging their professional development and ensuring they stay current with industry trends and technologies.Act as a role model, exhibiting professionalism, integrity, and a strong work ethic.Performance reviewsOperational Management:Oversee day-to-day helpdesk operations, ensuring timely and effective resolution of client issues.Develop and implement helpdesk policies, procedures, and standards to ensure consistent and high-quality service delivery.Monitor and analyze helpdesk performance metrics, identifying areas for improvement and implementing corrective actions as needed.Collaborate with other departments to ensure seamless service delivery and continuous improvement of IT processes.Technical Expertise:Provide advanced technical support and guidance to the helpdesk team on complex issues.Stay abreast of the latest technological developments and ensure the team is equipped to handle new challenges and innovations.Assist in the design and implementation of IT solutions for clients, leveraging your technical skills to contribute to project success.Client Relationship Management:Serve as the primary point of contact for escalated client issues, ensuring prompt and effective resolution.Build and maintain strong relationships with clients, understanding their needs and ensuring their satisfaction with our services.Work closely with clients to anticipate their future needs and propose proactive solutions.Strategic Planning:Contribute to the strategic planning of the IT support services, aligning helpdesk operations with the company's overall goals.Participate in budgeting and resource planning to ensure the helpdesk is adequately staffed and equipped to meet client demands.
Qualifications:
Bachelor's degree in Information Technology, Computer Science, or a related field.Minimum of 5 years of experience in IT support, with at least 3 years in a management or leadership role, preferably within an MSP environment.Extensive technical expertise, including knowledge of network infrastructure, cloud solutions, cybersecurity, and IT best practices.Proven track record of leading and developing high-performing teams.Exceptional problem-solving skills and the ability to manage complex technical issues.Strong organizational and operational management abilities.Excellent communication and interpersonal skills, with the ability to build trust and rapport with both team members and clients.Certifications such as ITIL, CompTIA A+, Network+, or equivalent are highly desirable.Personal Attributes:
Inspirational leader who motivates others to achieve their best.Strong decision-maker with a focus on results and operational efficiency.Proactive and innovative thinker who can anticipate challenges and develop solutions.High level of integrity, professionalism, and a commitment to delivering outstanding service.
If you are a seasoned IT professional with a passion for leadership and operational excellence, we invite you to apply for this exciting opportunity. Join our team and help us deliver exceptional IT solutions to our clients while fostering a positive and dynamic work environment.