NTT DATA
Field Tech/Desktop Support Technician - Onsite in Various Texas Locations
NTT DATA, Austin, Texas, us, 78716
Req ID: 287274NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Field Tech/Desktop Support Technician - Onsite in Various Texas Locations to join our team.Field Tech/Desktop Support Technician - Multiple Texas Locations**Please Note:
This is a pipeline posting only, which means when a hiring need comes available for one of the Texas client-based locations, we can then reach out to see if you are still interested and available to consider the position(s) at that time, but again this will not be hired for currently. So if you are interested and qualified, please feel free to apply today, and in hopes when a hiring need comes available near your Texas-based location, a recruiter will potentially reach out to you for further discussion/evaluation.This position will be a client-based position(s). Reliable transportation is required due to travel between nearby client sites. Texas locations can include: Dallas, San Angelo, San Antonio, Houston, Austin, Laredo
The Desktop Support Technician willbe responsible for performing various managed client services for a strategic customer. These services include: IMAC, Break Fix, Desk Side Support, etc. This role combines strong technical skills with an emphasis on delivery high level of customer service.Role ResponsibilitiesExecute service delivery (IMAC, Break Fix, Desk Side Support) according to Managed Client Policy & Procedure GuideCoordinates with Client End User on expectations and availability to conduct Managed Client ServicesPerforms trouble shooting, parts replacement, system upgrades, and basic deployments & repair on Client Assets in campus / remote locationsIdentifies potential issues that could adversely impact End User experience and follows through on action stepsStrives to meet all Client SLAs & Customer Satisfaction GoalsEscalate to Desktop Support Site Lead on issues that impact a Client End User and/or entire operation at a given siteServes as an entry point to develop both technical and customer skills to grow into broader and more challenging field services rolesBasic installation and maintenance of technical productsFollows predefined procedures and tasks in everyday activitiesWork is regularly reviewed by a more senior level technical specialistReviews, troubleshoots and approves operational quality desktops, notebooks, printers, and associated peripheralsInstalls, maintains and optimizes desktop /notebook configurations at customer sitesDiagnoses and resolves product performance problemsPerforms maintenance and repair servicesEnsures customer satisfaction by advising customers on preventive maintenance and configurations which may impact product performanceInstructs customers in the operation and maintenance of the system
Basic Qualifications2+ years desktop/technical support experience
Highly Preferred Skills:Experience in servicing/deploying computer equipmentHelpdesk experience preferred, alongside proven customer service backgroundBasic networking administration skills; L1 or L2 is a plusServiceNow ticketing systemSCCM knowledgeIndividual will be knowledgeable of Windows operating system environmentAble to comprehend and follow verbal and written technical instructions and scriptsQualified resources should have A+ certification or equivalent skill set, basic Windows troubleshooting will be involvedCertification in various hardware platforms may optionally be required for servicing hardware issuesIndividual must have the ability to receive calls during the normal business day and after hoursPhysically be able to lift and move Enterprise and Client technology hardware in Client environmentExcellent verbal and written communication skills with emphasis in customer services, including experience handling executives, difficult customers and conflict resolutionExcellent interpersonal skills and ability to work collaboratively in a team environmentAbility to respond to night and weekend onsite work as requested, and work overtime as requestedAbility to drive own car to other locationsAbout NTT DATA ServicesNTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients' long-term success. Visit nttdata.com or LinkedIn to learn more.NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.
This is a pipeline posting only, which means when a hiring need comes available for one of the Texas client-based locations, we can then reach out to see if you are still interested and available to consider the position(s) at that time, but again this will not be hired for currently. So if you are interested and qualified, please feel free to apply today, and in hopes when a hiring need comes available near your Texas-based location, a recruiter will potentially reach out to you for further discussion/evaluation.This position will be a client-based position(s). Reliable transportation is required due to travel between nearby client sites. Texas locations can include: Dallas, San Angelo, San Antonio, Houston, Austin, Laredo
The Desktop Support Technician willbe responsible for performing various managed client services for a strategic customer. These services include: IMAC, Break Fix, Desk Side Support, etc. This role combines strong technical skills with an emphasis on delivery high level of customer service.Role ResponsibilitiesExecute service delivery (IMAC, Break Fix, Desk Side Support) according to Managed Client Policy & Procedure GuideCoordinates with Client End User on expectations and availability to conduct Managed Client ServicesPerforms trouble shooting, parts replacement, system upgrades, and basic deployments & repair on Client Assets in campus / remote locationsIdentifies potential issues that could adversely impact End User experience and follows through on action stepsStrives to meet all Client SLAs & Customer Satisfaction GoalsEscalate to Desktop Support Site Lead on issues that impact a Client End User and/or entire operation at a given siteServes as an entry point to develop both technical and customer skills to grow into broader and more challenging field services rolesBasic installation and maintenance of technical productsFollows predefined procedures and tasks in everyday activitiesWork is regularly reviewed by a more senior level technical specialistReviews, troubleshoots and approves operational quality desktops, notebooks, printers, and associated peripheralsInstalls, maintains and optimizes desktop /notebook configurations at customer sitesDiagnoses and resolves product performance problemsPerforms maintenance and repair servicesEnsures customer satisfaction by advising customers on preventive maintenance and configurations which may impact product performanceInstructs customers in the operation and maintenance of the system
Basic Qualifications2+ years desktop/technical support experience
Highly Preferred Skills:Experience in servicing/deploying computer equipmentHelpdesk experience preferred, alongside proven customer service backgroundBasic networking administration skills; L1 or L2 is a plusServiceNow ticketing systemSCCM knowledgeIndividual will be knowledgeable of Windows operating system environmentAble to comprehend and follow verbal and written technical instructions and scriptsQualified resources should have A+ certification or equivalent skill set, basic Windows troubleshooting will be involvedCertification in various hardware platforms may optionally be required for servicing hardware issuesIndividual must have the ability to receive calls during the normal business day and after hoursPhysically be able to lift and move Enterprise and Client technology hardware in Client environmentExcellent verbal and written communication skills with emphasis in customer services, including experience handling executives, difficult customers and conflict resolutionExcellent interpersonal skills and ability to work collaboratively in a team environmentAbility to respond to night and weekend onsite work as requested, and work overtime as requestedAbility to drive own car to other locationsAbout NTT DATA ServicesNTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients' long-term success. Visit nttdata.com or LinkedIn to learn more.NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.