RIT Solutions, Inc.
OUC/911 Call Center IT Specialist (App Tech Specialist)
RIT Solutions, Inc., Washington, District of Columbia, us, 20022
Title:
OUC/911 Call Center IT Specialist (App Tech Specialist) - Part time jobWeekend Part time, Sat/Sun, 20 hrs/wk (10 hrs/day)Location:
Washington DC (On-site, must live near WashDC)Client:
ConfidentialRate:
$50-$55/Hr. C2CWork Authorization:
USC, GC, GC-EAD, TNDuration:
12 MonthsInterview Mode:Job Description:
Recruiter notes:Note: First few weeks required to work/train during the week. Once fully trained, you will be scheduled to work 10-hour shifts on Saturday and Sunday.
Position Description:
Public Safety Support Specialist role with the DC Government OUC - Office of Unified Communications. The OUC Technology Division is looking for a part-time
App. Technical Specialist ( Entry) will provide weekend IT support services on the 911/311 operations call floor. This resource will be responsible for assisting/leading special projects as requested by the OUC. The resource will be responsible for project oversight, application management, cost analysis, and overall system functionality. In addition, the resource will be required to support the system or network (LAN / WAN, etc.) and monitor applications for availability and performance, as needed.
Responsibilities:
Demonstrates expertise in conveying technical and functional concepts for a specific technical specialty.Identifies improvements to project standards to achieve high-quality services/products. This professional position may require subject matter expertise consistent with demanding and rare technological skills.May require coordination of programming activities being conducted by the application development team.Confers with other business and technical personnel to resolve problems of intent, inaccuracy, or feasibility of computer processing and project design.Works with necessary personnel to determine if modifications are required with interested personnel to determine the necessity for improvements or enhancements.Leverages excellent written and verbal communication skills to develop new business processes and programming solutions as directed by business and technical stakeholders.Coordinate activities for application implementation and upgrades.Able to identify best practices and standards for product use.Proven track record of hands-on technical design and implementation work within large complex systems.Proven hands-on technical work with a variety of technologies.Demonstrated technical expertise in integrating diverse technical environments and cross-platform technologies.Delivers support for industry-specific applications that require integration with statewide systems or applications.Interact with executive-level business users or technical experts.Advanced experience in the required technical subject matter.May function as a niche technical SME (Subject Matter Expert).Has proven experience across large and complex implementations and systems.
Ideal Candidate:
Ideal Yrs
Ideal candidate
Candidate Actual Years experience and answers
Yes or No Do you currently live in the Wash DC metro commutable area? Yes or No Can you work onsite 10 hrs/day Sat & Sun? Yes or No For first few weeks, can you work/train during the week Mon-Fri? 5 yrs conveying technical and functional concepts for a specific technical specialty 5 yrs Preparing complex technical documentation required Bachelor's degree in IT or related field or equivalent experience 3 yrs planning, coordinating, and monitoring project activities 3 yrs leading projects, ensuring they are in compliance with established standards / procedures 5 yrs technical diagnostics, troubleshooting, setup and configuration 5 yrs responding and troubleshooting end users technical concerns 5 yrs diagnosing and repairing peripheral equipment as needed 5 yrs tracking and escalating open technical issues in a public safety IT environment 5 yrs providing technical assistance improving program designs and operations 5 yrs supporting application functionality and access 5 yrs providing determination between network, hardware, and software issues 5 yrs desktop imaging, deployment, packaging, and break/fix services 5 yrs nalysis and documentation of preventative maintenance and technical processes 5 yrs technical writing, including but not limited to drafting standard operating procedure documents 5 yrs process improvement Optional, 2 yrs IT Support in a public safety environment
OUC/911 Call Center IT Specialist (App Tech Specialist) - Part time jobWeekend Part time, Sat/Sun, 20 hrs/wk (10 hrs/day)Location:
Washington DC (On-site, must live near WashDC)Client:
ConfidentialRate:
$50-$55/Hr. C2CWork Authorization:
USC, GC, GC-EAD, TNDuration:
12 MonthsInterview Mode:Job Description:
Recruiter notes:Note: First few weeks required to work/train during the week. Once fully trained, you will be scheduled to work 10-hour shifts on Saturday and Sunday.
Position Description:
Public Safety Support Specialist role with the DC Government OUC - Office of Unified Communications. The OUC Technology Division is looking for a part-time
App. Technical Specialist ( Entry) will provide weekend IT support services on the 911/311 operations call floor. This resource will be responsible for assisting/leading special projects as requested by the OUC. The resource will be responsible for project oversight, application management, cost analysis, and overall system functionality. In addition, the resource will be required to support the system or network (LAN / WAN, etc.) and monitor applications for availability and performance, as needed.
Responsibilities:
Demonstrates expertise in conveying technical and functional concepts for a specific technical specialty.Identifies improvements to project standards to achieve high-quality services/products. This professional position may require subject matter expertise consistent with demanding and rare technological skills.May require coordination of programming activities being conducted by the application development team.Confers with other business and technical personnel to resolve problems of intent, inaccuracy, or feasibility of computer processing and project design.Works with necessary personnel to determine if modifications are required with interested personnel to determine the necessity for improvements or enhancements.Leverages excellent written and verbal communication skills to develop new business processes and programming solutions as directed by business and technical stakeholders.Coordinate activities for application implementation and upgrades.Able to identify best practices and standards for product use.Proven track record of hands-on technical design and implementation work within large complex systems.Proven hands-on technical work with a variety of technologies.Demonstrated technical expertise in integrating diverse technical environments and cross-platform technologies.Delivers support for industry-specific applications that require integration with statewide systems or applications.Interact with executive-level business users or technical experts.Advanced experience in the required technical subject matter.May function as a niche technical SME (Subject Matter Expert).Has proven experience across large and complex implementations and systems.
Ideal Candidate:
Ideal Yrs
Ideal candidate
Candidate Actual Years experience and answers
Yes or No Do you currently live in the Wash DC metro commutable area? Yes or No Can you work onsite 10 hrs/day Sat & Sun? Yes or No For first few weeks, can you work/train during the week Mon-Fri? 5 yrs conveying technical and functional concepts for a specific technical specialty 5 yrs Preparing complex technical documentation required Bachelor's degree in IT or related field or equivalent experience 3 yrs planning, coordinating, and monitoring project activities 3 yrs leading projects, ensuring they are in compliance with established standards / procedures 5 yrs technical diagnostics, troubleshooting, setup and configuration 5 yrs responding and troubleshooting end users technical concerns 5 yrs diagnosing and repairing peripheral equipment as needed 5 yrs tracking and escalating open technical issues in a public safety IT environment 5 yrs providing technical assistance improving program designs and operations 5 yrs supporting application functionality and access 5 yrs providing determination between network, hardware, and software issues 5 yrs desktop imaging, deployment, packaging, and break/fix services 5 yrs nalysis and documentation of preventative maintenance and technical processes 5 yrs technical writing, including but not limited to drafting standard operating procedure documents 5 yrs process improvement Optional, 2 yrs IT Support in a public safety environment