EUREKA ERGONOMIC®
Product Technical Support
EUREKA ERGONOMIC®, La Mirada, California, us, 90637
Eureka Ergonomic was founded in 2017 to become a world-leading home office furniture brand, serving specifically the younger generation. Within a few years, we've established business relationships with countless Fortune 500 retailers such as Target, Walmart, and Costco. On the marketing front, we partnered up with various international gaming brands, such as Activision (Call of Duty) and Blast(CS: GO Global Esports Tournaments), which resulted in tremendous success in brand marketing exposure. Our employees have shared the benefits of our company's record growth, from wage increases to expanding benefits.
Job Description
As a Product Technical Support Specialist, you will be the point of contact for customers seeking technical assistance with our products. You will provide troubleshooting and resolution for product-related issues, ensuring customer satisfaction and product usability. This role requires a detail-oriented individual with strong technical skills and a passion for helping customers.
Qualifications
Associate degree in Information Technology, Computer Science, or related field. 2+ years of experience in technical support or a similar role. Proficiency in troubleshooting hardware and software issues. Knowledge of computer systems, peripherals, and home office furniture. Excellent communication skills, both verbal and written. Ability to explain technical information in a clear and understandable manner. Strong problem-solving skills and attention to detail. Responsibilities
Respond to customer inquiries and provide technical support via phone, email, or chat. Diagnose and troubleshoot technical issues related to our products, including assembly, installation, and functionality. Guide customers through step-by-step solutions, both remotely and in-person when necessary. Document customer interactions, technical solutions, and product issues in the CRM system. Collaborate with the product development team to report and escalate recurring technical issues. Stay current with product knowledge and updates to provide accurate information to customers. Assist in creating and updating technical support documentation and FAQs. Benefits
Full Medical, Dental, Vision, and 401(k) PTO Weekends off Employee Discount Program Salary Range: $45k - $55k a year
Compensation: $45,000.00 - $55,000.00 per year
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Eureka Ergonomic®, founded in California, USA, is an established furniture company that designs and manufactures all categories of furniture and household items that are comfortable, ergonomically-conscious, and environmentally-friendly. We are committed to delivering tasteful, inspiring statement pieces that convey great aesthetics and your unique personality.
The word "Eureka" first appeared on California's state emblem. Back in California's gold rush days, whenever people found gold, they would shout Eureka! I found it! As a brand, our mission is to provide consumers with premium products and the same exhilarating experience as finding gold.
We have been working with renowned ergonomic experts, chiropractors, universities, and research institutes.
Based on our strong professional expertise including the R&D of two patented ICU medical beds, and the brand's long-standing tradition in the study of the human body, health and general well-being, we have developed the best practices for the technical structure of full house furniture, ranging from office chairs, desks, living room sofas, beds and mattresses, cabinets and storage, to tech-savvy, smart furniture.
We are dedicated to providing a one-stop shopping service to help you create your dream living and working space! For optimal user experience, every piece of our furniture is meticulously designed with style and crafted with quality.
Unlike almost every other online furniture store that works with third party manufacturers, we own our designers, structural engineers, and manufacturing facilities. This allows us a direct control from start to finish, achieving industry-leading functionalities, breathtaking designs, and affordable pricing.
Job Description
As a Product Technical Support Specialist, you will be the point of contact for customers seeking technical assistance with our products. You will provide troubleshooting and resolution for product-related issues, ensuring customer satisfaction and product usability. This role requires a detail-oriented individual with strong technical skills and a passion for helping customers.
Qualifications
Associate degree in Information Technology, Computer Science, or related field. 2+ years of experience in technical support or a similar role. Proficiency in troubleshooting hardware and software issues. Knowledge of computer systems, peripherals, and home office furniture. Excellent communication skills, both verbal and written. Ability to explain technical information in a clear and understandable manner. Strong problem-solving skills and attention to detail. Responsibilities
Respond to customer inquiries and provide technical support via phone, email, or chat. Diagnose and troubleshoot technical issues related to our products, including assembly, installation, and functionality. Guide customers through step-by-step solutions, both remotely and in-person when necessary. Document customer interactions, technical solutions, and product issues in the CRM system. Collaborate with the product development team to report and escalate recurring technical issues. Stay current with product knowledge and updates to provide accurate information to customers. Assist in creating and updating technical support documentation and FAQs. Benefits
Full Medical, Dental, Vision, and 401(k) PTO Weekends off Employee Discount Program Salary Range: $45k - $55k a year
Compensation: $45,000.00 - $55,000.00 per year
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Eureka Ergonomic®, founded in California, USA, is an established furniture company that designs and manufactures all categories of furniture and household items that are comfortable, ergonomically-conscious, and environmentally-friendly. We are committed to delivering tasteful, inspiring statement pieces that convey great aesthetics and your unique personality.
The word "Eureka" first appeared on California's state emblem. Back in California's gold rush days, whenever people found gold, they would shout Eureka! I found it! As a brand, our mission is to provide consumers with premium products and the same exhilarating experience as finding gold.
We have been working with renowned ergonomic experts, chiropractors, universities, and research institutes.
Based on our strong professional expertise including the R&D of two patented ICU medical beds, and the brand's long-standing tradition in the study of the human body, health and general well-being, we have developed the best practices for the technical structure of full house furniture, ranging from office chairs, desks, living room sofas, beds and mattresses, cabinets and storage, to tech-savvy, smart furniture.
We are dedicated to providing a one-stop shopping service to help you create your dream living and working space! For optimal user experience, every piece of our furniture is meticulously designed with style and crafted with quality.
Unlike almost every other online furniture store that works with third party manufacturers, we own our designers, structural engineers, and manufacturing facilities. This allows us a direct control from start to finish, achieving industry-leading functionalities, breathtaking designs, and affordable pricing.