Saxon Global
Avaya Architect
Saxon Global, Lansing, Michigan, United States, 48900
Job description -Installation, configuration operation and maintenance of IP Telephony equipment and systems. Routing testing of all IPT equipment and software.Call Configuration support for existing IP Telephone.Escalating the Calls to Service Desk for OEM / Partner support for break-fix and configuration changes in the existing solutionTroubleshooting of Hardware and Software issuesCo-ordination with vendor for Hardware Break-Fix support, work with TAC for Major IncidentsManage mission critical UC and CC Environment for ~5000 user baseAdministration of Telephony, Onsite and remote end user administrationResponsible for installing and resolving issues related to Unity Voice mail, Voice Mail Profile, Voicemail Templates and Auto Attendant.Fault and performance managementIncident, change, and problem managementProvide need basis on-call services support outside of regular client business hours.MIS reporting.Ensuring SLAs / KPI.Expertise in performing version upgrades, migrations between on Central Call ManagersRequired:
10 to 12 years of experience in handling Enterprise Telecom/ VOIP operation as a SME.Minimum 10+ years of experience in managing Avaya, Cisco and MS Teams UC and CC technologies.Good knowledge of VOIP Networking, network protocols and routing.Good working knowledge on Call Managers, CUCM, CUCME, Avaya IP Office IP-500 V2, Voice recorderDemonstrated thorough understanding of Voice Gateways, Protocols (H323, SIP, and MGCP, CCS, CAS) in providing solutions to customer.Assess and analyse Call Flows, network quality issues, security, SIP, SCCP, H.323 and MCGP protocols.Circuit Type -DTI (E1/T1), PRI (E1/T1), BRIKnowledge of IPT Network.Basic ITIL.Good communication skills.
10 to 12 years of experience in handling Enterprise Telecom/ VOIP operation as a SME.Minimum 10+ years of experience in managing Avaya, Cisco and MS Teams UC and CC technologies.Good knowledge of VOIP Networking, network protocols and routing.Good working knowledge on Call Managers, CUCM, CUCME, Avaya IP Office IP-500 V2, Voice recorderDemonstrated thorough understanding of Voice Gateways, Protocols (H323, SIP, and MGCP, CCS, CAS) in providing solutions to customer.Assess and analyse Call Flows, network quality issues, security, SIP, SCCP, H.323 and MCGP protocols.Circuit Type -DTI (E1/T1), PRI (E1/T1), BRIKnowledge of IPT Network.Basic ITIL.Good communication skills.