APN Consulting
ServiceNow Developer ITSM/ITOM
APN Consulting, Reston, Virginia, United States, 22090
Title: ServiceNow Developer ITSM/ITOMLocation: RemoteDuration: Contract
Responsibilities:
Mentor platform team development resources in implementation methodology, configuration, and best practices for the ITOM application suite.ServiceNow implementation experience in ITSM modules (Incident, Problem, Change, Knowledge and Service catalogs)Experience on any one of ServiceNow ITOM product offeringsCandidates should be experienced in some or all the following ITOM applications: Discovery, Service Mapping, Event Management, SAM, and OrchestrationITOM developer experience in some or all ITOM application areas (Discovery, Service Mapping, SAM, Event Management, Orchestration)General support, administration, development, and maintenance of ServiceNow platform across various modules like ITSM, ITOM etcBreak down the infrastructure silos and leverage the combined power of IT Operations and IT Service ManagementProvide ServiceNow Administration and Functional/Development Support to users across the OrganizationMentor platform team development resources in implementation methodology, configuration, and best practices for the ITOM application suiteRequirements:
ServiceNow System Admin certification (admin or higher)Demonstrated ability with ServiceNow incident, change, problem, request, CMDB and knowledge management applicationsExperience in IT service management (ITIL V4 certification preferred)Ability to analyse, troubleshoot and resolve complex issues in the ServiceNow environmentAbility to learn new modules in ServiceNow & support development activities, as needed within those modulesExceptional customer service skillsApplies standard methodology, techniques, procedures, and criteriaAbility to analyse raw results, determine/resolve bottlenecks, and create meaningful documentation of testing scenarios and resultsExperience in IT service management (ITIL V4 certification preferred)Up-to-date knowledge of marketplace and technology changes pertinent to ServiceNow and ITIL processesExperience troubleshooting integration management, security, and application issues
Responsibilities:
Mentor platform team development resources in implementation methodology, configuration, and best practices for the ITOM application suite.ServiceNow implementation experience in ITSM modules (Incident, Problem, Change, Knowledge and Service catalogs)Experience on any one of ServiceNow ITOM product offeringsCandidates should be experienced in some or all the following ITOM applications: Discovery, Service Mapping, Event Management, SAM, and OrchestrationITOM developer experience in some or all ITOM application areas (Discovery, Service Mapping, SAM, Event Management, Orchestration)General support, administration, development, and maintenance of ServiceNow platform across various modules like ITSM, ITOM etcBreak down the infrastructure silos and leverage the combined power of IT Operations and IT Service ManagementProvide ServiceNow Administration and Functional/Development Support to users across the OrganizationMentor platform team development resources in implementation methodology, configuration, and best practices for the ITOM application suiteRequirements:
ServiceNow System Admin certification (admin or higher)Demonstrated ability with ServiceNow incident, change, problem, request, CMDB and knowledge management applicationsExperience in IT service management (ITIL V4 certification preferred)Ability to analyse, troubleshoot and resolve complex issues in the ServiceNow environmentAbility to learn new modules in ServiceNow & support development activities, as needed within those modulesExceptional customer service skillsApplies standard methodology, techniques, procedures, and criteriaAbility to analyse raw results, determine/resolve bottlenecks, and create meaningful documentation of testing scenarios and resultsExperience in IT service management (ITIL V4 certification preferred)Up-to-date knowledge of marketplace and technology changes pertinent to ServiceNow and ITIL processesExperience troubleshooting integration management, security, and application issues