Raytheon Technologies
Digital Technology Site Services Lead, Richardson, TX ONSITE
Raytheon Technologies, Richardson, Texas, United States, 75080
Date Posted:2024-09-16Country:United States of AmericaLocation:TX232: Richardson 1727 CityLine 1727 East CityLine Drive Building C27, Richardson, TX, 75082 USAPosition Role Type:Onsite
Digital Technology Site Services Lead
(IT Management Generalist)
Raytheon Digital Technology
Richardson/CityLine, Texas - Onsite position
Eligibility to obtain a US Security Clearance required.
At Raytheon, the foundation of everything we do is rooted in our values and a higher calling - to help our nation and allies defend freedoms and deter aggression. We bring the strength of more than 100 years of experience and renowned engineering expertise to meet the needs of today's mission and stay ahead of tomorrow's threat. Our team solves tough, meaningful problems that create a safer, more secure world
The Site Services Lead is accountable for the overall successful implementation and integration of DT Services across all Raytheon for all assigned sites. This role is responsible for overseeing the integration of all DT Services and engagements with Site Executives and leadership teams to include understanding priorities for the site, areas of concern, opportunities for change, demand planning and improvements. This role is required to have a site presence to their home-based site of responsibility. The Site Lead will provide performance monitoring, oversight of local projects, escalation interface to suppliers and DT leadership for the sites. It requires close partnership with other DT entities across Enterprise Services (ES), Raytheon and RTX Company. The role requires the ability to help effectively communicate and drive adoption of ES and Raytheon DT Technology direction and implement ES and Raytheon DT standards throughout the sites. This is a high impact role needing leadership skills and applicable technical and operational experience.
This role will work
on-site
at Raytheon's location in Richardson, TX CityLine Campus.
Relocation support is available to the selected applicant if they are eligible per company policy.
What You Will Do:Serve as the primary Digital Technology (DT) interface and liaison, representing DT at your respective site(s) providing guidance, direction, and support as required.Engage with Site Leadership, Facilities, Operations and Program Management for demand planning and management around their needs for specific Digital services at the site.Reviews business requests for Digital service enhancements and undertakes cost evaluation, standards reviews, and prioritization.Monitor internal and external service providers to ensure they are performing to contractual requirements using Raytheon standards and processes; analyzing and acting upon SLA and metrics data to ensure customer service and customer satisfaction.Support DT AOP forecast for the services provided, including all sub frameworks, capital planning and expenditures.Partner with Governance, Risk, and Compliance (GRC) to support site compliance assessments and translate observations into actionable improvements.Represents Digital Technology on the Site Incident Support Team (SIST)Collaborate with service architects to discuss impact of new technologies and architecture roadmap.Support and Collaborate with the various Digital Technology teams, RTX Enterprise Services and other functional teams to help support the infrastructure and employees.Working knowledge of Project Management Methodologies, Earned Value Management (EVM), Agile Project Management, and efficiency improvement with LEAN Principles.Qualifications You Must Have
:
Bachelor's Degree with 8 years of relevant experience, or Advanced degree with 6 years relevant experience, or an associate degree with 10 years' experience. In lieu of degree, 12 years of relevant experience will be required.Experience in IT Service Delivery, IT Site Services, or IT Infrastructure Operations.Experience with managing vendors / service providers.The ability to obtain and maintain a U.S. government issued security clearance is required. U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance.Qualifications We Prefer:
Experience with the fundamental tools and technologies used within Digital Technologies End User Support Operations and Methodologies of any of the following: Active Directory, SCCM, Asset Management Lifecycle, Whole Disk Encryption, PKI, O365 Product Suite, Azure Information Protection.Budget experience and fiscal discipline in managing a department or functional budget.Audio-Visual (AV) equipment experience.Experience interacting with multiple levels of any of the following: employees, internal customers, teammates, and suppliers. (Highly valued!)Prior experience working independently as a stand-alone point of contact for an organization. (Highly valued!)Experience in creating high level documentation and presenting to leadership team members.Familiarity and working knowledge of Microsoft Suite including Outlook, Office Suite, SharePoint, and Teams.Familiarity / Certification in Raytheon's CORE principles & methodologyExceptional judgment, decision-making skills, and organizational skillsLeadership experience, the emphasis on leading and developing diverse teams.Working knowledge of Project Management Methodologies, Earned Value Management (EVM), and efficiency improvement (Six Sigma/LEAN Principles/CORE).Strong interpersonal, leadership, influence, and communication skillsTeam player with a collaborative mindset with ability to work with multiple disciplines, driven by quality and customer satisfaction.Attention to detail, with drive, initiative, and motivation.An active and in scope US Secret Security Clearance is highly valued, but not required.ITIL certificationIT Project ManagementWhat We Offer
Our values drive our actions, behaviors, and performance with a vision for a safer, more connected world. At RTX we value: Trust, Respect, Accountability, Collaboration, and Innovation.Relocation Eligibility - This role is relocation eligible if the applicant meets company policy criteria.
Learn More & Apply Now!
RTX solves some of the toughest challenges in aerospace and defense. That requires expansive thinking and bold innovation - and that, in turn, requires a culture that is diverse, equitable and inclusive.We embrace individuality and diversity of thought to fuel opportunity for our employees, our customers, and our communities. We work toward progress, knowing that a more inclusive world is critical to our mission. Not just in this moment, but always.
Please consider the following role type definitions as you apply for this role.
Onsite : Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.
Clearance Information: This position requires a security clearance.
DCSA Consolidated Adjudication Services (DCSA CAS) , an agency of the Department of Defense, handles and adjudicates the security clearance process. More information about Security Clearances can be found on the US Department of State government website here: https://www.state.gov/m/ds/clearances/c10978.htm
Location Information for North Texas: https://careers.rtx.com/global/en/raytheon-north-texas-location
The salary range for this role is 96,000 USD - 200,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills.
Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.
Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance.
This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.
RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.
RTX is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
Privacy Policy and Terms:
Click on this link to read the Policy and Terms
Digital Technology Site Services Lead
(IT Management Generalist)
Raytheon Digital Technology
Richardson/CityLine, Texas - Onsite position
Eligibility to obtain a US Security Clearance required.
At Raytheon, the foundation of everything we do is rooted in our values and a higher calling - to help our nation and allies defend freedoms and deter aggression. We bring the strength of more than 100 years of experience and renowned engineering expertise to meet the needs of today's mission and stay ahead of tomorrow's threat. Our team solves tough, meaningful problems that create a safer, more secure world
The Site Services Lead is accountable for the overall successful implementation and integration of DT Services across all Raytheon for all assigned sites. This role is responsible for overseeing the integration of all DT Services and engagements with Site Executives and leadership teams to include understanding priorities for the site, areas of concern, opportunities for change, demand planning and improvements. This role is required to have a site presence to their home-based site of responsibility. The Site Lead will provide performance monitoring, oversight of local projects, escalation interface to suppliers and DT leadership for the sites. It requires close partnership with other DT entities across Enterprise Services (ES), Raytheon and RTX Company. The role requires the ability to help effectively communicate and drive adoption of ES and Raytheon DT Technology direction and implement ES and Raytheon DT standards throughout the sites. This is a high impact role needing leadership skills and applicable technical and operational experience.
This role will work
on-site
at Raytheon's location in Richardson, TX CityLine Campus.
Relocation support is available to the selected applicant if they are eligible per company policy.
What You Will Do:Serve as the primary Digital Technology (DT) interface and liaison, representing DT at your respective site(s) providing guidance, direction, and support as required.Engage with Site Leadership, Facilities, Operations and Program Management for demand planning and management around their needs for specific Digital services at the site.Reviews business requests for Digital service enhancements and undertakes cost evaluation, standards reviews, and prioritization.Monitor internal and external service providers to ensure they are performing to contractual requirements using Raytheon standards and processes; analyzing and acting upon SLA and metrics data to ensure customer service and customer satisfaction.Support DT AOP forecast for the services provided, including all sub frameworks, capital planning and expenditures.Partner with Governance, Risk, and Compliance (GRC) to support site compliance assessments and translate observations into actionable improvements.Represents Digital Technology on the Site Incident Support Team (SIST)Collaborate with service architects to discuss impact of new technologies and architecture roadmap.Support and Collaborate with the various Digital Technology teams, RTX Enterprise Services and other functional teams to help support the infrastructure and employees.Working knowledge of Project Management Methodologies, Earned Value Management (EVM), Agile Project Management, and efficiency improvement with LEAN Principles.Qualifications You Must Have
:
Bachelor's Degree with 8 years of relevant experience, or Advanced degree with 6 years relevant experience, or an associate degree with 10 years' experience. In lieu of degree, 12 years of relevant experience will be required.Experience in IT Service Delivery, IT Site Services, or IT Infrastructure Operations.Experience with managing vendors / service providers.The ability to obtain and maintain a U.S. government issued security clearance is required. U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance.Qualifications We Prefer:
Experience with the fundamental tools and technologies used within Digital Technologies End User Support Operations and Methodologies of any of the following: Active Directory, SCCM, Asset Management Lifecycle, Whole Disk Encryption, PKI, O365 Product Suite, Azure Information Protection.Budget experience and fiscal discipline in managing a department or functional budget.Audio-Visual (AV) equipment experience.Experience interacting with multiple levels of any of the following: employees, internal customers, teammates, and suppliers. (Highly valued!)Prior experience working independently as a stand-alone point of contact for an organization. (Highly valued!)Experience in creating high level documentation and presenting to leadership team members.Familiarity and working knowledge of Microsoft Suite including Outlook, Office Suite, SharePoint, and Teams.Familiarity / Certification in Raytheon's CORE principles & methodologyExceptional judgment, decision-making skills, and organizational skillsLeadership experience, the emphasis on leading and developing diverse teams.Working knowledge of Project Management Methodologies, Earned Value Management (EVM), and efficiency improvement (Six Sigma/LEAN Principles/CORE).Strong interpersonal, leadership, influence, and communication skillsTeam player with a collaborative mindset with ability to work with multiple disciplines, driven by quality and customer satisfaction.Attention to detail, with drive, initiative, and motivation.An active and in scope US Secret Security Clearance is highly valued, but not required.ITIL certificationIT Project ManagementWhat We Offer
Our values drive our actions, behaviors, and performance with a vision for a safer, more connected world. At RTX we value: Trust, Respect, Accountability, Collaboration, and Innovation.Relocation Eligibility - This role is relocation eligible if the applicant meets company policy criteria.
Learn More & Apply Now!
RTX solves some of the toughest challenges in aerospace and defense. That requires expansive thinking and bold innovation - and that, in turn, requires a culture that is diverse, equitable and inclusive.We embrace individuality and diversity of thought to fuel opportunity for our employees, our customers, and our communities. We work toward progress, knowing that a more inclusive world is critical to our mission. Not just in this moment, but always.
Please consider the following role type definitions as you apply for this role.
Onsite : Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.
Clearance Information: This position requires a security clearance.
DCSA Consolidated Adjudication Services (DCSA CAS) , an agency of the Department of Defense, handles and adjudicates the security clearance process. More information about Security Clearances can be found on the US Department of State government website here: https://www.state.gov/m/ds/clearances/c10978.htm
Location Information for North Texas: https://careers.rtx.com/global/en/raytheon-north-texas-location
The salary range for this role is 96,000 USD - 200,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills.
Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.
Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance.
This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.
RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.
RTX is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
Privacy Policy and Terms:
Click on this link to read the Policy and Terms