Four Seasons Hotels Limited
Reservations Supervisor
Four Seasons Hotels Limited, New York, New York, us, 10261
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:A Manhattan landmark on Billionaires' Row. Experience five-star, New York hotel living in our modern-deco landmark designed by famed architect I.M. Pei. Located on "Billionaires' Row" at the city's most prestigious address between Park Avenue and Madison Avenue, you're just steps from Central Park and Madison Avenue shopping. Come and unwind in our sun-filled suites (some of the largest in Manhattan), take in the unparalleled city and park views, and experience serenity and luxury high above Manhattan's exhilarating whirlwind.
About the role
Four Seasons Hotel New York is looking for a Reservations Supervisor to join our team! The Reservations Supervisor is an integral part of the first impression for both our repeat and future guests. This position supervises the selling, upselling and providing of information to prospective guests. This position oversees the capture of sales from incoming calls and emails, coordinating the details of each reservation to ensure the guest's satisfaction. This Supervisor is the leader in delivering exceptional guest experiences through personalized recognition that are meaningful, valued and consistent.
What you will doTo help train and develop reservations staff and cross-training any necessary operations staff members.To control room and rate availability in accordance with established guidelines to maximize occupancy and revenue.To work with the Sales Department in handling group bookings, maintaining files, tracing cut-offs dates, following up on special instructions, etc.To control all suite reservations with the Front Office Manager and ensure special handling of top corporate clients, VIPs, Elite, HRG and return guests.To prepare and distribute occupancy and revenue forecasts and keep all department heads well informed of any unexpected changes in levels of business.The ability to prepare and distribute daily return guest and monthly recap of percentage of return guests, daily VIP list, and daily arrivals list.Ensure that all reservation confirmations are communicated to stakeholders daily.To ensure all reservations staff are familiar with all guest rooms, selling techniques, hotel facilities, services, hours of operation, key personnel, special activities, functions in the hotel and to ensure proper follow-up on all special guest requests.To handle guest complaints keeping senior management well-informed of any problems and action taken.What you bring
University degree or equivalent experience requiredMinimum of 2 years' experience working in similar role within the luxury hospitality industry.Excellent time management skillsExcellent oral, verbal and written communication skills to focus on detailed information for potential new clientele, return guests, 222 guests and Eliete guests.What we offer:
Competitive salary and a comprehensive benefits packageMarket-leading pay and benefits (Medical, Dental, Vision and Retirement Savings Plan)Complimentary accommodation at other Four Seasons Hotels and ResortsComplimentary employee mealsPaid holidays, vacation, and sick daysCulinary, retail and wellness experiences at special rates
Schedule & Hours:
This role is a full time, on-site role.
Compensation:
Hourly Rate of $35.31
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:A Manhattan landmark on Billionaires' Row. Experience five-star, New York hotel living in our modern-deco landmark designed by famed architect I.M. Pei. Located on "Billionaires' Row" at the city's most prestigious address between Park Avenue and Madison Avenue, you're just steps from Central Park and Madison Avenue shopping. Come and unwind in our sun-filled suites (some of the largest in Manhattan), take in the unparalleled city and park views, and experience serenity and luxury high above Manhattan's exhilarating whirlwind.
About the role
Four Seasons Hotel New York is looking for a Reservations Supervisor to join our team! The Reservations Supervisor is an integral part of the first impression for both our repeat and future guests. This position supervises the selling, upselling and providing of information to prospective guests. This position oversees the capture of sales from incoming calls and emails, coordinating the details of each reservation to ensure the guest's satisfaction. This Supervisor is the leader in delivering exceptional guest experiences through personalized recognition that are meaningful, valued and consistent.
What you will doTo help train and develop reservations staff and cross-training any necessary operations staff members.To control room and rate availability in accordance with established guidelines to maximize occupancy and revenue.To work with the Sales Department in handling group bookings, maintaining files, tracing cut-offs dates, following up on special instructions, etc.To control all suite reservations with the Front Office Manager and ensure special handling of top corporate clients, VIPs, Elite, HRG and return guests.To prepare and distribute occupancy and revenue forecasts and keep all department heads well informed of any unexpected changes in levels of business.The ability to prepare and distribute daily return guest and monthly recap of percentage of return guests, daily VIP list, and daily arrivals list.Ensure that all reservation confirmations are communicated to stakeholders daily.To ensure all reservations staff are familiar with all guest rooms, selling techniques, hotel facilities, services, hours of operation, key personnel, special activities, functions in the hotel and to ensure proper follow-up on all special guest requests.To handle guest complaints keeping senior management well-informed of any problems and action taken.What you bring
University degree or equivalent experience requiredMinimum of 2 years' experience working in similar role within the luxury hospitality industry.Excellent time management skillsExcellent oral, verbal and written communication skills to focus on detailed information for potential new clientele, return guests, 222 guests and Eliete guests.What we offer:
Competitive salary and a comprehensive benefits packageMarket-leading pay and benefits (Medical, Dental, Vision and Retirement Savings Plan)Complimentary accommodation at other Four Seasons Hotels and ResortsComplimentary employee mealsPaid holidays, vacation, and sick daysCulinary, retail and wellness experiences at special rates
Schedule & Hours:
This role is a full time, on-site role.
Compensation:
Hourly Rate of $35.31
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf