Major Incident Team Lead - US

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.**Working at Abbott**At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. Youll also have access to:+ Career development with an international company where you can grow the career you dream of.+ Free medical coverage for employees* via the Health Investment Plan (HIP) PPO+ An excellent retirement savings plan with high employer contribution+ Tuition reimbursement, the Freedom 2 Save (https://www.abbott.com/corpnewsroom/strategy-and-strength/tackling-student-debt-for-our-employees.html) student debt program and FreeU (https://www.abbott.com/corpnewsroom/strategy-and-strength/college-degree-for-free-its-possible-with-freeu.html) education benefit - an affordable and convenient path to getting a bachelors degree.+ A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.+ A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.**The Opportunity**Our locations at **Maple Grove, MN or Abbot Park, IL** has an opportunity for a**Primary** **Job** **Responsibilities**+ Directs,manages,plans,andadministerstheday-to-dayoperationsofthe IT Response Team (ITRT) in the US.+ Hasdirectsupervisorresponsibilities.Provideleadershipandguidanceto team members by conveying business strategies, while striving for measurable results.+ May lead or participate on cross divisional enterprise wide evaluation of newtechnologysolutions/strategiesthatpertaintofuture-statesupport.+ Providesleadershipandmentorstheteam,conductsannualperformance reviews and growth planning.+ Actsasanescalationpointfortechnicalandnon-technicalissues,including client issue escalation.Either resolves issue directly or works with other parties, including but not limited to ITRT analyst, BTS managers.+ MonitorsmetricstoensureSLA'sarebeingmetandtakescorrectiveactions when these are not being met.+ Managestheday-to-dayrelationshipswiththeclientgroups.+ ManagesMajorIncidents(MIs)asneeded.**Education & Expereince**+ Bachelor'sdegreeinInformationTechnologyorsimilararea;orequivalent work experience.+ 3yearstechnical,2yearspeople managementApply Now (https://www.jobs.abbott/us/en)* Participants who complete a short wellness assessment qualify for FREE coverage in our HIP PPO medical plan. Free coverage applies in the next calendar year.**Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives:** www.abbottbenefits.com (http://www.abbottbenefits.com/pages/candidate.aspx)Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.Connect with us at www.abbott.com , on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.The base pay for this position is $72,700.00 $145,300.00. In specific locations, the pay range may vary from the range posted.An Equal Opportunity EmployerAbbot welcomes and encourages diversity in our workforce.We provide reasonable accommodation to qualified individuals with disabilities.To request accommodation, please call 224-667-4913 or email corpjat@abbott.com