Desktop Support Engineer

Hi,Hope you are doing well.I have an immediate requirement, please let me know if you are interested in this roleJob Title: Desktop Support EngineerLocation : Burlington, MA 01803 (onsite)Mode : ContractType : W2/C2CJob Description :This position assists staff with technical support or desktop/laptop computers, applications, printers and related technologies.Responsibilities :-Assists staff with installation, configuration and ongoing usability of computers and peripherals within established standards and guidelinesWorks with vendor support contacts to resolve technical problemsWorks with service desk and RDS as appropriate to determine and resolve problems received from clientsResponds to support requests from service desk, users and other infrastructure teamsPerforms upgrades as directed to ensure the longevity of equipmentKeep track of request and make sure they are implemented as plannedParticipate in incident handling concerning desktop changes.Participate in projects concerning bigger desktop changes, for example rollout of new antivirus.Microsoft environment knowledge (desktop & server).Have some level of technical understanding of the products building up a desktop service.Experience from the desktop environment.Ensures that computers connect seamlessly with diverse systems including validation systems, file servers, email servers, application servers and administrative systems.Provide weekly reportsImplement best practicesBe the single point of contact with customerTechnical RequirementsExposure on managing remote sitesPhone support experience necessary.Technical helpdesk or technical call center experience is necessary.Disciplined, systematic problem solving skills required.Windows and Novell Operating systemsClients: Windows7, Windows Vista, Windows XP, Windows 2000Servers: Windows 2000, Windows 2003, Windows 2008,Knowledge of Active Directory, Novell eDirectory, Lotus Notes and Exchange 2003/2007ITSM ticketing tools such as Remedy, HP Service Center, Peregrine Service CenterRemote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native toolsMS Office Suite (XP, 2003, 2007): MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS VisioInternet browsers (e.g. Explorer, Chrome, Firefox),VPN and remote dial-in usersSupport for laptop, desktops, AV Devices and printersPDA and blackberry supportApple Ipad Device support----Thank you,Deepak SinghEmail: deepak.singh@