Desktop Support Technician

*Description:*The IT Desktop Support Technician is an important member of the IT Infrastructure team. The IT Desktop Support Technician is someone with strong customer service and troubleshooting skills to resolve technical issues for our end users. The Desktop Support Technician will be responsible for supporting all end users relating to hardware and software, computer applications, and LAN related issues. Day to day responsibilities consist of: Installing, testing, maintaining, and troubleshooting end user workstations and interrelated hardware and software, Active Directory user management, troubleshooting of mobile devices, escalating issues accordingly, and maintaining communication with customers and technical teams.What You'll Be DoingTaking initial telephone or service ticket inquiries and troubleshooting or managing end user hardware, software, or network problemsResponsible for executive level desktop support, requiring a higher level of serviceUtilizing Active Directory for user management and assigning users to Group Policy ObjectsResponding to and supporting the resolution of server and network issues with Tier 3 supportProvide 1st level client support through our help desk ticketing systemRecognizing and escalating more difficult problems to Tier 3 supportSupporting a Microsoft Windows environment, including the windows stack, Active Directory, and hosted M365Use Remote Monitoring tools and call tracking to log and route ticketsImaging and Deploying Desktops and Laptops for end usersCreating and maintaining client-related documentationActively participating as a strategic member of the technology team, including participating in team meetings, and providing onsite support for remote IT EngineersParticipate in the maintenance, updates, planning and installation of client computers and application softwareParticipate in working with the business to build automated workflows that are repetitive, replicable, and comprehensive, through continuous improvement of our processesAssist the CEG compliance and cybersecurity teams to align processes with regulatory requirementsFacilitate the deployment of new client computer systems and application integration to support business needsAssist in the coordination of planned maintenance activities to ensure IT systems are properly implemented and maintained according to best practices with as little impact to the business as possibleAssist in the development and maintenance of proper processes, procedures, and system documentation according to industry best practices and regulatory requirementsSkills/Experience:This role requires a strong working knowledge of the following:Microsoft Windows Operating Systems including M365 SupportStrong Customer Service techniques in an IT environmentITIL frameworkIT Service Management Software (i.e., ServiceNow)Proficient in IT procurement processes and proceduresStrong Incident skills and troubleshooting techniquesExceptional work ethic and time management skillsAbility to work well independently and/or as part of a teamStrong communication skills and a commitment to customer service at the executive levelAbility to travel 10% of the time, and on short noticeParticipate in after hours on call rotation as necessary for problem resolution, and project management/installationso Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:* Medical, dental & vision* Critical Illness, Accident, and Hospital* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available* Life Insurance (Voluntary Life & AD&D for the employee and dependents)* Short and long-term disability* Health Spending Account (HSA)* Transportation benefits* Employee Assistance Program* Accrued Sick time*Skills:*Windows 10, Active directory, M365, logitech, Hardware, Troubleshooting, Windows, Technical support, Office 365, Customer service*Top Skills Details:*Windows 10,Active directory,M365,logitech,Hardware*Additional Skills & Qualifications:*An associate or bachelors degree in Information Systems or a similar field is preferred. Experience in key Information Technology competencies will be considered in lieu of a formal degree.1 year of experience supporting client-side IT infrastructure and software in an enterprise environment*Experience Level:*Intermediate Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.