Price Industries
Account Manager
Price Industries, Suwanee, Georgia, United States, 30174
Job Details
LevelExperienced
Job LocationSuwanee Plant - Suwanee, GA
Position TypeFull Time
Education LevelNone
Travel PercentageNone
Job ShiftDay
Job CategoryCustomer Service
Description
Price Industries Inc.
is on the search for a
Account Manager
for its growing US office and manufacturing facility located in
Suwanee, GA . This position will report to the Director, Customer Support Services and will be responsible for managing customer service (Account Management) and the order entry process-from customer inquiry to Production Control, to optimize customer satisfaction and support effective production scheduling. Successful candidate will lead and/or support strategic purchasing initiatives (specifics to be determined)
ResponsibilitiesOptimize customer satisfaction with the Order Entry process through: Order Entry Process Quality (e.g., accuracy, effectiveness, efficiency). Information-provide order status information both proactively and in response to customer inquiriesContinuously improve process effectivenessIn coordination with Manufacturing, support systematic lead-time reductionManaging market pricing for all products, in coordination with the National Sales Manager and Marketing Communications. Maintain spreadsheets for pricing action decisions (i.e., competitive responses)Manage rep contracts, in coordination with the National Sales Manager. Use software tools to define U.S. representative territoriesProvide limited support for customer visits to the Price Technical Center (as appropriate). May include training and toursIn coordination with Shipping Management, serve as a consultant to optimize the function of the finished goods warehouse stock, to serve customers and best utilize available resourcesOther duties as assignedQualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill and/or ability required.
Ability to work effectively in a multitasking environment and work constructively under pressureAbility to manage staff to optimize business processes, and to develop the organization for continuous improvement and self-sufficiencyAbility to work effectively with senior level customers, company senior management, factory supervision, clerical staff, outside suppliers, and others in our industryAdept with office software such as Microsoft Office, including word processing, spreadsheet, database management and presentation softwareAbility and desire to learn new software and apply it in improving business processesHistory of learning and applying new concepts to business process improvementAbility to plan and coordinateAbility to make sound and timely decisionsMust be organized and detail orientedAbility to pass a drug screen and background checkRelevant Experience/ Skills
4 years' experience of managing customer serviceMUST HAVE:
5+ years working experience in HVAC manufacturing environmentExperience in sheet-metal industry a Huge Plus
ABOUT PRICE INDUSTRIES
We are the forefront leader in non-residential air distribution products across North America. We are committed to nurturing passionate and adaptable individuals who will play pivotal roles in shaping our future. After 75 years, Price remains a privately held family company with a deep heritage and commitment to innovation and service and social responsibility. Our long-standing vision, values, and the Price way of doing business are the cornerstones of our company.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
LevelExperienced
Job LocationSuwanee Plant - Suwanee, GA
Position TypeFull Time
Education LevelNone
Travel PercentageNone
Job ShiftDay
Job CategoryCustomer Service
Description
Price Industries Inc.
is on the search for a
Account Manager
for its growing US office and manufacturing facility located in
Suwanee, GA . This position will report to the Director, Customer Support Services and will be responsible for managing customer service (Account Management) and the order entry process-from customer inquiry to Production Control, to optimize customer satisfaction and support effective production scheduling. Successful candidate will lead and/or support strategic purchasing initiatives (specifics to be determined)
ResponsibilitiesOptimize customer satisfaction with the Order Entry process through: Order Entry Process Quality (e.g., accuracy, effectiveness, efficiency). Information-provide order status information both proactively and in response to customer inquiriesContinuously improve process effectivenessIn coordination with Manufacturing, support systematic lead-time reductionManaging market pricing for all products, in coordination with the National Sales Manager and Marketing Communications. Maintain spreadsheets for pricing action decisions (i.e., competitive responses)Manage rep contracts, in coordination with the National Sales Manager. Use software tools to define U.S. representative territoriesProvide limited support for customer visits to the Price Technical Center (as appropriate). May include training and toursIn coordination with Shipping Management, serve as a consultant to optimize the function of the finished goods warehouse stock, to serve customers and best utilize available resourcesOther duties as assignedQualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill and/or ability required.
Ability to work effectively in a multitasking environment and work constructively under pressureAbility to manage staff to optimize business processes, and to develop the organization for continuous improvement and self-sufficiencyAbility to work effectively with senior level customers, company senior management, factory supervision, clerical staff, outside suppliers, and others in our industryAdept with office software such as Microsoft Office, including word processing, spreadsheet, database management and presentation softwareAbility and desire to learn new software and apply it in improving business processesHistory of learning and applying new concepts to business process improvementAbility to plan and coordinateAbility to make sound and timely decisionsMust be organized and detail orientedAbility to pass a drug screen and background checkRelevant Experience/ Skills
4 years' experience of managing customer serviceMUST HAVE:
5+ years working experience in HVAC manufacturing environmentExperience in sheet-metal industry a Huge Plus
ABOUT PRICE INDUSTRIES
We are the forefront leader in non-residential air distribution products across North America. We are committed to nurturing passionate and adaptable individuals who will play pivotal roles in shaping our future. After 75 years, Price remains a privately held family company with a deep heritage and commitment to innovation and service and social responsibility. Our long-standing vision, values, and the Price way of doing business are the cornerstones of our company.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.