Habitat Charlotte Region
IT Business Analyst
Habitat Charlotte Region, Charlotte, North Carolina, United States, 28245
Job Details
Job Location3815 Latrobe Drive Office - Charlotte, NC
Position TypeFull-time, Exempt
Job ShiftMonday through Friday
Description
Salary Range: 50K - 58K
Mission-Driven Career Opportunity
One of the leading affordable housing nonprofits in the area, Habitat Charlotte Region partners with hundreds of families each year through affordable homeownership, home preservation and financial literacy training. As the IT Business Analyst, you'll play an integral role in our vision of a world where everyone has a safe and affordable place to live.
Why Join Habitat?Competitive salary and benefitsIndustry-leading healthcare, dental, vision, flexible spending accounts (healthcare and dependent care)Work/life balance supported by generous PTOCareer development and promotion opportunitiesCasual working environmentRetirement planning a 403(b) with 3% organizational matchThe IT Business Analyst is responsible for several different systems maintained by the organization:
Salesforce (50-60%) - As the IT Business Analyst works with a senior Salesforce Admin to administer the Salesforce database and serves as the primary contact for all associated issues and questions. The IT Business Analyst will also collaborate with internal or external resources working on our systems as necessary. This essential role ensures the accurate and efficient management of the organization's Salesforce database and information flow processes and plays a key role in ensuring overall data integrity and accuracy. This individual will also work closely with the Senior Salesforce Admin to support strategic planning and execution. This is an opportunity to learn best practices and grow into a more senior role.Business Analyst (40%) - The IT Business Analyst plays a key role in eliciting and documenting business processes and defining business requirements for implementations across numerous systems. In addition, the IT Business Analyst will provide light support as the Admin point of contact for several systems and software package such as eSignature software, Accounting software, etc.Essential Functions
Support Senior Salesforce Admin as they architect and guide Salesforce system-wide changes and customizations for improved effectiveness and constituent engagementConduct implementations hands-on when necessaryEnsure timely creation and generation of detailed Salesforce reports, queries, exports, and lists, including mailing and donor-recognition lists to optimize our businessEnsure timely delivery of monthly financial reports showing progress to year-to-date goals in each area of fundraising, KPI and organizational Dashboard reports, including analysis to help with decision and strategy to make goals.Work with the Volunteer Manager to integrate, maintain, and utilize volunteer data.Oversee auditing, cleansing, and de-duping of Salesforce data to ensure data quality and integrityEnsure efficient processing of help tickets in Salesforce and other supported systemsCollaborate with Habitat Charlotte staff members to translate business requirements into system features, functionality, and processesServe as the staff resource for Salesforce technical support and training. Work with Salesforce vendor to resolve system issues and coordinate additional staff support and training.Oversee creation and maintenance of donor lists for newsletters, annual report, e-blasts and other communications.Elicit and capture requirements and process flows for various business areas in support of technology implementations and process improvementsUnderstand and create/guide creation of documentation of Habitat Charlotte business practices and constituency across numerous systemsQualifications
Required Knowledge, Skills and Abilities
Salesforce
1-2 years of Salesforce Admin experience, with demonstrated proficiency in the following clouds:
Sales Cloud with basic Case ManagementSalesforce Experience CloudPreferred: Salesforce Nonprofit Success PackSecurity Management (Profiles, Permissions, Hierarchy, OWDs)Object Management: Behavior of Standard objects and fields, Page Layouts, Creation/management of Custom Objects and Fields, Record TypesValidation Rules, Formula Building, and Quick ActionsProcess Automation: Strong Proficiency in Salesforce FlowCollaboration Tools: Activity Management, Chatter, Email to SalesforceLighting App Builder: Creation and Management of Lightning Page Layouts with dynamic forms and conditional lightning page layout componentsData Management: Import tools, data management best practicesDemonstrated ability to create and manage complex Salesforce Reports and DashboardsPreferred: Salesforce Administrator certification
Experience with a wide variety of software packages and no-code/low-code tools such as SQL, MS Power Tools, etc; ability and desire to learn new technology and software on the flyHighly process focused, able to identify, elicit, and document business and systems processesCommunication skills and experience interacting with multiple constituenciesFlexible and responsive to accommodate changes, while maintaining confidentiality of donor informationEnthusiasm for teamwork, learning, accuracy, initiative, and critical thinkingAbility & maturity to work on multiple tasks simultaneously and prioritize appropriatelyDetail oriented with excellent organizational and time-management skillsProficiency in Microsoft Office applicationsCollege degree or equivalentWork Environment
This position requires working primarily indoors in an office setting.
Physical Demands
Ability to work at computerAbility to help set up for special events
Habitat for Humanity of the Charlotte Region is an Equal Opportunity Employer and a drug-free workplace. A pre-employment drug screen and background check is required.
Habitat for Humanity of the Charlotte Region program funding often includes federal funding and this role may support federally funded activities. People qualifying as Section 3 residents per Section 3 of the HUD Act of 1968 (12 U.S.C § 1701u) and its associated regulations (24 C.F.R. Part 75) are encouraged to apply. Information on Section 3 qualifications and certification material available upon request.
Job Location3815 Latrobe Drive Office - Charlotte, NC
Position TypeFull-time, Exempt
Job ShiftMonday through Friday
Description
Salary Range: 50K - 58K
Mission-Driven Career Opportunity
One of the leading affordable housing nonprofits in the area, Habitat Charlotte Region partners with hundreds of families each year through affordable homeownership, home preservation and financial literacy training. As the IT Business Analyst, you'll play an integral role in our vision of a world where everyone has a safe and affordable place to live.
Why Join Habitat?Competitive salary and benefitsIndustry-leading healthcare, dental, vision, flexible spending accounts (healthcare and dependent care)Work/life balance supported by generous PTOCareer development and promotion opportunitiesCasual working environmentRetirement planning a 403(b) with 3% organizational matchThe IT Business Analyst is responsible for several different systems maintained by the organization:
Salesforce (50-60%) - As the IT Business Analyst works with a senior Salesforce Admin to administer the Salesforce database and serves as the primary contact for all associated issues and questions. The IT Business Analyst will also collaborate with internal or external resources working on our systems as necessary. This essential role ensures the accurate and efficient management of the organization's Salesforce database and information flow processes and plays a key role in ensuring overall data integrity and accuracy. This individual will also work closely with the Senior Salesforce Admin to support strategic planning and execution. This is an opportunity to learn best practices and grow into a more senior role.Business Analyst (40%) - The IT Business Analyst plays a key role in eliciting and documenting business processes and defining business requirements for implementations across numerous systems. In addition, the IT Business Analyst will provide light support as the Admin point of contact for several systems and software package such as eSignature software, Accounting software, etc.Essential Functions
Support Senior Salesforce Admin as they architect and guide Salesforce system-wide changes and customizations for improved effectiveness and constituent engagementConduct implementations hands-on when necessaryEnsure timely creation and generation of detailed Salesforce reports, queries, exports, and lists, including mailing and donor-recognition lists to optimize our businessEnsure timely delivery of monthly financial reports showing progress to year-to-date goals in each area of fundraising, KPI and organizational Dashboard reports, including analysis to help with decision and strategy to make goals.Work with the Volunteer Manager to integrate, maintain, and utilize volunteer data.Oversee auditing, cleansing, and de-duping of Salesforce data to ensure data quality and integrityEnsure efficient processing of help tickets in Salesforce and other supported systemsCollaborate with Habitat Charlotte staff members to translate business requirements into system features, functionality, and processesServe as the staff resource for Salesforce technical support and training. Work with Salesforce vendor to resolve system issues and coordinate additional staff support and training.Oversee creation and maintenance of donor lists for newsletters, annual report, e-blasts and other communications.Elicit and capture requirements and process flows for various business areas in support of technology implementations and process improvementsUnderstand and create/guide creation of documentation of Habitat Charlotte business practices and constituency across numerous systemsQualifications
Required Knowledge, Skills and Abilities
Salesforce
1-2 years of Salesforce Admin experience, with demonstrated proficiency in the following clouds:
Sales Cloud with basic Case ManagementSalesforce Experience CloudPreferred: Salesforce Nonprofit Success PackSecurity Management (Profiles, Permissions, Hierarchy, OWDs)Object Management: Behavior of Standard objects and fields, Page Layouts, Creation/management of Custom Objects and Fields, Record TypesValidation Rules, Formula Building, and Quick ActionsProcess Automation: Strong Proficiency in Salesforce FlowCollaboration Tools: Activity Management, Chatter, Email to SalesforceLighting App Builder: Creation and Management of Lightning Page Layouts with dynamic forms and conditional lightning page layout componentsData Management: Import tools, data management best practicesDemonstrated ability to create and manage complex Salesforce Reports and DashboardsPreferred: Salesforce Administrator certification
Experience with a wide variety of software packages and no-code/low-code tools such as SQL, MS Power Tools, etc; ability and desire to learn new technology and software on the flyHighly process focused, able to identify, elicit, and document business and systems processesCommunication skills and experience interacting with multiple constituenciesFlexible and responsive to accommodate changes, while maintaining confidentiality of donor informationEnthusiasm for teamwork, learning, accuracy, initiative, and critical thinkingAbility & maturity to work on multiple tasks simultaneously and prioritize appropriatelyDetail oriented with excellent organizational and time-management skillsProficiency in Microsoft Office applicationsCollege degree or equivalentWork Environment
This position requires working primarily indoors in an office setting.
Physical Demands
Ability to work at computerAbility to help set up for special events
Habitat for Humanity of the Charlotte Region is an Equal Opportunity Employer and a drug-free workplace. A pre-employment drug screen and background check is required.
Habitat for Humanity of the Charlotte Region program funding often includes federal funding and this role may support federally funded activities. People qualifying as Section 3 residents per Section 3 of the HUD Act of 1968 (12 U.S.C § 1701u) and its associated regulations (24 C.F.R. Part 75) are encouraged to apply. Information on Section 3 qualifications and certification material available upon request.