Amazon Web Services, Inc.
Sr. Customer Solutions Manager - ISV
Amazon Web Services, Inc., San Francisco, California, United States, 94199
Job Title:
Customer Solutions Manager (CSM)AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success.About AWS:
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform, offering over 175 fully featured services from data centers globally. Millions of customers—including the fastest-growing startups, largest enterprises, and leading government agencies—are using AWS to lower costs, become more agile, and innovate faster.AWS is seeking a Customer Solutions Manager (CSM) to help customers realize sustained business value by accelerating their migration to the AWS cloud and build cloud native, modern solutions. You will utilize AWS best practices developed over thousands of engagements to work backwards from the customer strategic objectives, help design the customer cloud journey, execute a frictionless migration experience, and ensure our customers capture the full potential of the AWS cloud.Key Responsibilities:Demonstrate excellent customer engagement skills through all levels of an organization including C-Suite.Maintain an in-depth knowledge and understanding of existing and developing technologies as it relates to cloud computing, to unlock opportunities for customers.Possess a strong background in change management and incorporating organizational change best practices seamlessly into project delivery.Accelerate customer adoption through education and engagement.Assist customers in identifying use cases for priority adoption of AWS as well as best practice implementations.Assist in developing long-term strategic relationships with key accounts.Manage time efficiently, meet personal goals, and work effectively with other members of the sales and marketing team.Minimum Requirements:7+ years of experience leading complex, large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion.4+ years of experience in a customer-facing role, engaging with senior customer executives, technologists and/or partners to solve complex business problems with advanced technologies.Ability to travel up to 25% as needed.Direct experience implementing cloud services, preferably on AWS and knowledge of AWS Services and Solutions.Product lifecycle or product management experience.Ability to credibly coordinate between service teams and customers to meet unique customer opportunities.A history of problem solving and disruptive innovation developing technology programs and working across customer organizations.Experience working in/with Financial Services organizations.Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
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Customer Solutions Manager (CSM)AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success.About AWS:
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform, offering over 175 fully featured services from data centers globally. Millions of customers—including the fastest-growing startups, largest enterprises, and leading government agencies—are using AWS to lower costs, become more agile, and innovate faster.AWS is seeking a Customer Solutions Manager (CSM) to help customers realize sustained business value by accelerating their migration to the AWS cloud and build cloud native, modern solutions. You will utilize AWS best practices developed over thousands of engagements to work backwards from the customer strategic objectives, help design the customer cloud journey, execute a frictionless migration experience, and ensure our customers capture the full potential of the AWS cloud.Key Responsibilities:Demonstrate excellent customer engagement skills through all levels of an organization including C-Suite.Maintain an in-depth knowledge and understanding of existing and developing technologies as it relates to cloud computing, to unlock opportunities for customers.Possess a strong background in change management and incorporating organizational change best practices seamlessly into project delivery.Accelerate customer adoption through education and engagement.Assist customers in identifying use cases for priority adoption of AWS as well as best practice implementations.Assist in developing long-term strategic relationships with key accounts.Manage time efficiently, meet personal goals, and work effectively with other members of the sales and marketing team.Minimum Requirements:7+ years of experience leading complex, large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion.4+ years of experience in a customer-facing role, engaging with senior customer executives, technologists and/or partners to solve complex business problems with advanced technologies.Ability to travel up to 25% as needed.Direct experience implementing cloud services, preferably on AWS and knowledge of AWS Services and Solutions.Product lifecycle or product management experience.Ability to credibly coordinate between service teams and customers to meet unique customer opportunities.A history of problem solving and disruptive innovation developing technology programs and working across customer organizations.Experience working in/with Financial Services organizations.Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
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