SAP
Senior Content Designer
SAP, Palo Alto, California, United States, 94306
We help the world run better
At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
What you'll do:
As a Senior Content Designer at SAP, you'll specialize in creating onboarding and continued learning experiences using the WalkMe platform. You'll collaborate closely with cross-functional teams to conceptualize and create intuitive, user-centric onboarding experiences that set a high standard for user engagement and satisfaction. Your role will involve crafting and refining the content strategy for adoption experiences, ensuring consistency and clarity across products.
What you bring:
You’re an experienced content designer with the ability to translate complex concepts into intuitive written content that enhances user comprehension and engagement.
Your attention to detail ensures that every interaction aligns with our design excellence standards and enhances the overall user experience.
You have a high-level, holistic, and human-centered view of content’s role in the customer experience and can articulate the importance of content in how a customer interacts with a product or service.
You are experienced in using tools and software like Figma, Ditto, WalkMe, and Pendo to scale the implementation of content strategy for product design.
You understand brand identity and can rapidly translate voice and tone guidelines into product content that contributes to a consistently positive customer experience.
You believe in using research to back content design choices and can help envision how the research team can support the development of content strategy.
You are skilled in building cross-functional alignment on content strategy by facilitating workshops with stakeholders, providing resources and training, and documenting decisions.
You have a passion for innovation and a desire to push the boundaries of content design to elevate experiences to a new level.
7+ years of experience in content design, UX writing, technical writing, or content strategy.
Bachelor's degree in English, Technical Writing, Communications, Journalism, Marketing, or a related technical field such as Computer Science or Design.
Expectations and tasks:
Create high-quality, user-centric content for onboarding and learning experiences, ensuring alignment with product goals and user needs.
Collaborate closely with UX designers, product managers, and developers to integrate content seamlessly into product experiences.
Contribute to product content design strategy to build out foundations for consistent content experiences.
Participate in content reviews and provide constructive feedback.
Apply and advocate for content design best practices that ensure consistency and scalability.
Present content concepts and ideas clearly and persuasively to team leads and stakeholders.
Mentor junior content designers and UX writers, sharing knowledge and best practices.
About the team:
Our team transforms user engagement from the first interaction onward, creating intuitive onboarding and continuous learning experiences that empower users. We are a dynamic group of designers, researchers, and content designers who thrive on collaboration and creativity to make a significant impact on millions of users worldwide. If you're passionate about content design, user experience, and eager to innovate, join us in shaping the future of user onboarding and taking learning to the next level at SAP.
Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development.
We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. SAP is proud to be an equal opportunity workplace and is an affirmative action employer.
Compensation Range Transparency : SAP believes the value of pay transparency contributes towards an honest and supportive culture. The targeted combined range for this position is 136300-283400(USD) USD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case.
Requisition ID: 405768 | Work Area: Software-User Experience | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid
#J-18808-Ljbffr
At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
What you'll do:
As a Senior Content Designer at SAP, you'll specialize in creating onboarding and continued learning experiences using the WalkMe platform. You'll collaborate closely with cross-functional teams to conceptualize and create intuitive, user-centric onboarding experiences that set a high standard for user engagement and satisfaction. Your role will involve crafting and refining the content strategy for adoption experiences, ensuring consistency and clarity across products.
What you bring:
You’re an experienced content designer with the ability to translate complex concepts into intuitive written content that enhances user comprehension and engagement.
Your attention to detail ensures that every interaction aligns with our design excellence standards and enhances the overall user experience.
You have a high-level, holistic, and human-centered view of content’s role in the customer experience and can articulate the importance of content in how a customer interacts with a product or service.
You are experienced in using tools and software like Figma, Ditto, WalkMe, and Pendo to scale the implementation of content strategy for product design.
You understand brand identity and can rapidly translate voice and tone guidelines into product content that contributes to a consistently positive customer experience.
You believe in using research to back content design choices and can help envision how the research team can support the development of content strategy.
You are skilled in building cross-functional alignment on content strategy by facilitating workshops with stakeholders, providing resources and training, and documenting decisions.
You have a passion for innovation and a desire to push the boundaries of content design to elevate experiences to a new level.
7+ years of experience in content design, UX writing, technical writing, or content strategy.
Bachelor's degree in English, Technical Writing, Communications, Journalism, Marketing, or a related technical field such as Computer Science or Design.
Expectations and tasks:
Create high-quality, user-centric content for onboarding and learning experiences, ensuring alignment with product goals and user needs.
Collaborate closely with UX designers, product managers, and developers to integrate content seamlessly into product experiences.
Contribute to product content design strategy to build out foundations for consistent content experiences.
Participate in content reviews and provide constructive feedback.
Apply and advocate for content design best practices that ensure consistency and scalability.
Present content concepts and ideas clearly and persuasively to team leads and stakeholders.
Mentor junior content designers and UX writers, sharing knowledge and best practices.
About the team:
Our team transforms user engagement from the first interaction onward, creating intuitive onboarding and continuous learning experiences that empower users. We are a dynamic group of designers, researchers, and content designers who thrive on collaboration and creativity to make a significant impact on millions of users worldwide. If you're passionate about content design, user experience, and eager to innovate, join us in shaping the future of user onboarding and taking learning to the next level at SAP.
Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development.
We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. SAP is proud to be an equal opportunity workplace and is an affirmative action employer.
Compensation Range Transparency : SAP believes the value of pay transparency contributes towards an honest and supportive culture. The targeted combined range for this position is 136300-283400(USD) USD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case.
Requisition ID: 405768 | Work Area: Software-User Experience | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid
#J-18808-Ljbffr