Baker Botts
Senior Network Engineer
Baker Botts, Houston, Texas, United States, 77246
Baker Botts, a full-service, leading international law firm recognized for our understanding of the industries we serve, is seeking to fill the Senior Network Engineer position within the Cloud & Infrastructure Services group in the IT Department.
The Senior Network Engineer will be responsible for the support of the Baker Botts global communications network. Responsibilities include architecture, design, installation, maintenance and support for a variety of networking technologies, including but not limited to LAN, WAN, WLAN, MAN, VoIP, firewalls, TCP/IP, converged fabrics (FCoE, iSCSI), WAN optimization, IP video & telephony infrastructure, and load balancers. This position will operate and manage, in conjunction with other teams, all network components to ensure high levels of availability and security of Firm systems. The Senior Network Engineer will be responsible for integrating complex Firm business applications in Azure public cloud, hybrid infrastructure, and other third-party public and private clouds. In this capacity, the Senior Network Engineer will implement, maintain and support the Firm's on-premises and cloud-hosted networked systems and services. The Senior Network Engineer also participates in the implementation of policies and procedures and to ensure consistency with Firm goals and industry best practices.
This is a position of technical leadership. The ideal candidate must have the ability to demonstrate a breadth of knowledge across multiple areas of information technology with a high level of competency in data communications. The position will be a key team member on strategic or enterprise-wide technology projects and issues.
This is a full-time, remote, exempt position, based out of a Texas office location (Austin, Dallas, Houston).
Essential Duties and Responsibilities
Define and implement IT architecture standards, policies, and best practicesApply technical knowledge and customer insights to create a modernization roadmapArchitect solutions to meet business and IT needs, ensuring technical viability of new projects and successful deployments, while orchestrating key resources and infusing key infrastructure technologies as appropriateEnsure the availability, performance, security, and scalability of network infrastructure and servicesAct as subject matter expert with respect to local infrastructure and cloud services when engaging with other stakeholders deploying their applicationsProvide support for network systems and infrastructureDocument all change requests into the Firm's change management system and present pending change proposals at the IT organization's recurring technical and change advisory panel meetings for discussion and approvalCreate and maintain comprehensive documentation for all implemented networks and systemsAssist with and lead network disaster recovery initiativesServe as escalation point for resolving complex network problems requiring extended skills and extended researchWork closely with other IT team members to resolve identified issuesWork with vendor support organizations for troubleshooting and root cause analysisPlan and execute IT projects and initiatives in alignment with the business goals and prioritiesMonitor and follow up with customers after resolution of complex technical issues to ensure integrity of solutionsInteract with customers and team members employing a high degree of tact, diplomacy, and professionalismMaintain a professional and courteous demeanor while working under busy conditionsCommunicate with team members, management, and customers in a clear, concise, and timely mannerParticipate in testing and quality checks as requiredParticipate in after-hours support as needed (Baker Botts has offices around the globe)Handle network infrastructure lifecycle management and recommend process improvementsWork with other stakeholders, such as Information Security, Enterprise Business and Practice Systems, Risk and Information Governance, vendors, and customers to understand the requirements and deliver solutionsFacilitate communication and reporting to leadership and other teams on the status, issues, and outcomes of IT architecture activitiesPlan and facilitate project meetings and project activities to align the project team to goals and track progressWork within established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructureIdentify and act on opportunities for self-improvement, both professionally and technically, including attending training in a variety of formats to enhance technical and workplace skillsWork with team members to present and cross-train on technical subjectsMaintain technical skills and knowledge of market trends and competitive insights; collaborate and share with the technical communityOther duties and responsibilities
Provide leadership with project briefings and root cause analyses of system service disruptionsKeep up with emerging technologiesOther projects and duties as assigned by Manager, Director or ChiefCore Competencies
Strong communication skills, both oral and writtenStrong work ethic and ability to maintain strict confidentialityAbility to work well with internal and external clientsStrong organizational skills, attention to detailCustomer-service focusedKnowledge and Skills
8+ years of technical experience demonstrating success in architecture, design, implementation, and troubleshooting of consultative/complex technical deployment projects and/or support of complex network infrastructure
requiredExtensive experience in network systems administration
requiredAdvanced experience with VoIP systems and modern collaboration platforms (Microsoft Teams, Zoom, WebEx)
requiredAdvanced experience with a variety of protocols, including but not limited to TCP/IP, HSRP/VRRP, EIGRP, OSPF, BGP, SNMP, MPLS, Multicast, QoS, WCCP, LACP, PAgP, VPC, VLAN, VLAN trunking, IPSec, FCoE, iSCSI
requiredAdvanced experience with SD-WAN configuration
requiredAdvanced experience with packet analysis
requiredAdvanced experience with virtual / cloud-based networking configuration
preferredAdvanced experience supporting Cloud Tenant Connectivity including but not limited to ACLs, VNet gateways, and security and network isolation within Azure
preferredAdvanced experience maintaining and configuring Cisco routers, switches, wireless LAN controllers and access points, firewalls
requiredAdvanced experience with
Fortinet
network infrastructure
preferredAdvanced experience with Microsoft
Azure
network configurations
preferredA desire to drive decisions and reach business goals collaboratively, resolving conflicts and ensuring follow-through with exceptional verbal and written communication skills
requiredAbility to orchestrate, lead, and influence project teams, ensuring successful implementation of customer projects
requiredPresentation skills with a high degree of comfort to tailor and communicate content appropriately to both large and small audiences (Senior Executives, IT management, IT staff, end-users)
requiredEnterprise-scale technical experience with cloud and hybrid infrastructures, architecture designs, migrations, and technology management
requiredDemonstrated end-to-end understanding of large-scale application portfolios in enterprise-wide environments including migration of on-premises workloads to the cloud
requiredExpert-level ability to support and troubleshoot applications developed for major enterprise systems, including those prevalent in the legal/professional services industries (e.g. iManage, Aderant, Intapp, etc.)
preferredAbility to maintain a positive attitude and demeanor and strong customer service skills under busy conditions and short deadlines
requiredExceptional technical and analytical skills
requiredAbility to adapt well to change, and to grasp new ideas quickly and a self-driven initiative to learn new technologies
requiredStrong attention to detail
requiredCisco
or
Fortinet
certifications
requiredProject Management Professional (PMP) certification
preferredSelf-driven initiative to conduct external research to resolve difficult technical issues
requiredAbility to track and ensure success of multiple simultaneous projects
requiredCommitment to achieving the firm's Service Level Agreement(s)
requiredWork as part of a cohesive team; must show respect, cooperation, and willingness to assist at all times
requiredThoroughly understand and adhere to departmental policies, procedures, reporting, and support processes
requiredExercise good judgment and takes initiative to anticipate customer needs
requiredEffectively manage time and multiple tasks within specific time frames
requiredQuickly adjust to changing priorities and departmental processes
requiredProvide oral and written instructions accurately to reports
requiredAbility to work independently with minimal supervisions
requiredPossess excellent written and verbal communication skills, specifically, the ability to be articulate and concise when speaking and working with customers, team members, and executives
requiredExtent of Contact (within and outside the Firm) High level of contact with:
IT Architecture ManagerDirector, Cloud & Infrastructure ServicesOther members of the IT/KS teamFirm vendors, consultants, and industry peersModerate level of contact with:
Firm attorneys and other Firm employeesOccasional level of contact with:
Firm executive-level leadershipFirm clientsPhysical Demands
Must be able to work at a computer and telephone for extensive periods of time.Must be able to routinely lift and carry files and other items up to 20 pounds; andMust be able to function in a standard office environment.Working Condition and Environment
Position requires 24x7 escalation supportPosition is full-time and requires a five-day work week and standard hours as outlined in the Firm policy manual (additional hours, including weekend and evening hours may be required to perform the essential functions of the job)This position is fully remote however, you may be required to come to the office periodically for team meetings or when there is a business or client need (this will require that you live within a commuting distance of a Baker Botts US office location and that you will allow you to commute into the office on relatively short notice)When working remotely, you must have secure and reliable internet service and a safe, private workspace from which to workUnusual work hours will be required at times, depending upon circumstancesMust be available to work throughout the calendar year including weekends and holidays depending on the business needTravel to other locations may be required as needed
Baker Botts is committed to cultivating a culture where our attorneys and staff thrive professionally and personally. We are proud to offer a comprehensive benefits program designed to support and enhance the overall wellbeing of our employees and their families.
Baker Botts L.L.P. is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, gender, sex, age, religion, creed, national origin, citizenship, marital status, sexual orientation, disability, medical condition, military and veteran status, gender identity or expression, genetic information or any other basis protected by federal, state or local law.
The Senior Network Engineer will be responsible for the support of the Baker Botts global communications network. Responsibilities include architecture, design, installation, maintenance and support for a variety of networking technologies, including but not limited to LAN, WAN, WLAN, MAN, VoIP, firewalls, TCP/IP, converged fabrics (FCoE, iSCSI), WAN optimization, IP video & telephony infrastructure, and load balancers. This position will operate and manage, in conjunction with other teams, all network components to ensure high levels of availability and security of Firm systems. The Senior Network Engineer will be responsible for integrating complex Firm business applications in Azure public cloud, hybrid infrastructure, and other third-party public and private clouds. In this capacity, the Senior Network Engineer will implement, maintain and support the Firm's on-premises and cloud-hosted networked systems and services. The Senior Network Engineer also participates in the implementation of policies and procedures and to ensure consistency with Firm goals and industry best practices.
This is a position of technical leadership. The ideal candidate must have the ability to demonstrate a breadth of knowledge across multiple areas of information technology with a high level of competency in data communications. The position will be a key team member on strategic or enterprise-wide technology projects and issues.
This is a full-time, remote, exempt position, based out of a Texas office location (Austin, Dallas, Houston).
Essential Duties and Responsibilities
Define and implement IT architecture standards, policies, and best practicesApply technical knowledge and customer insights to create a modernization roadmapArchitect solutions to meet business and IT needs, ensuring technical viability of new projects and successful deployments, while orchestrating key resources and infusing key infrastructure technologies as appropriateEnsure the availability, performance, security, and scalability of network infrastructure and servicesAct as subject matter expert with respect to local infrastructure and cloud services when engaging with other stakeholders deploying their applicationsProvide support for network systems and infrastructureDocument all change requests into the Firm's change management system and present pending change proposals at the IT organization's recurring technical and change advisory panel meetings for discussion and approvalCreate and maintain comprehensive documentation for all implemented networks and systemsAssist with and lead network disaster recovery initiativesServe as escalation point for resolving complex network problems requiring extended skills and extended researchWork closely with other IT team members to resolve identified issuesWork with vendor support organizations for troubleshooting and root cause analysisPlan and execute IT projects and initiatives in alignment with the business goals and prioritiesMonitor and follow up with customers after resolution of complex technical issues to ensure integrity of solutionsInteract with customers and team members employing a high degree of tact, diplomacy, and professionalismMaintain a professional and courteous demeanor while working under busy conditionsCommunicate with team members, management, and customers in a clear, concise, and timely mannerParticipate in testing and quality checks as requiredParticipate in after-hours support as needed (Baker Botts has offices around the globe)Handle network infrastructure lifecycle management and recommend process improvementsWork with other stakeholders, such as Information Security, Enterprise Business and Practice Systems, Risk and Information Governance, vendors, and customers to understand the requirements and deliver solutionsFacilitate communication and reporting to leadership and other teams on the status, issues, and outcomes of IT architecture activitiesPlan and facilitate project meetings and project activities to align the project team to goals and track progressWork within established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructureIdentify and act on opportunities for self-improvement, both professionally and technically, including attending training in a variety of formats to enhance technical and workplace skillsWork with team members to present and cross-train on technical subjectsMaintain technical skills and knowledge of market trends and competitive insights; collaborate and share with the technical communityOther duties and responsibilities
Provide leadership with project briefings and root cause analyses of system service disruptionsKeep up with emerging technologiesOther projects and duties as assigned by Manager, Director or ChiefCore Competencies
Strong communication skills, both oral and writtenStrong work ethic and ability to maintain strict confidentialityAbility to work well with internal and external clientsStrong organizational skills, attention to detailCustomer-service focusedKnowledge and Skills
8+ years of technical experience demonstrating success in architecture, design, implementation, and troubleshooting of consultative/complex technical deployment projects and/or support of complex network infrastructure
requiredExtensive experience in network systems administration
requiredAdvanced experience with VoIP systems and modern collaboration platforms (Microsoft Teams, Zoom, WebEx)
requiredAdvanced experience with a variety of protocols, including but not limited to TCP/IP, HSRP/VRRP, EIGRP, OSPF, BGP, SNMP, MPLS, Multicast, QoS, WCCP, LACP, PAgP, VPC, VLAN, VLAN trunking, IPSec, FCoE, iSCSI
requiredAdvanced experience with SD-WAN configuration
requiredAdvanced experience with packet analysis
requiredAdvanced experience with virtual / cloud-based networking configuration
preferredAdvanced experience supporting Cloud Tenant Connectivity including but not limited to ACLs, VNet gateways, and security and network isolation within Azure
preferredAdvanced experience maintaining and configuring Cisco routers, switches, wireless LAN controllers and access points, firewalls
requiredAdvanced experience with
Fortinet
network infrastructure
preferredAdvanced experience with Microsoft
Azure
network configurations
preferredA desire to drive decisions and reach business goals collaboratively, resolving conflicts and ensuring follow-through with exceptional verbal and written communication skills
requiredAbility to orchestrate, lead, and influence project teams, ensuring successful implementation of customer projects
requiredPresentation skills with a high degree of comfort to tailor and communicate content appropriately to both large and small audiences (Senior Executives, IT management, IT staff, end-users)
requiredEnterprise-scale technical experience with cloud and hybrid infrastructures, architecture designs, migrations, and technology management
requiredDemonstrated end-to-end understanding of large-scale application portfolios in enterprise-wide environments including migration of on-premises workloads to the cloud
requiredExpert-level ability to support and troubleshoot applications developed for major enterprise systems, including those prevalent in the legal/professional services industries (e.g. iManage, Aderant, Intapp, etc.)
preferredAbility to maintain a positive attitude and demeanor and strong customer service skills under busy conditions and short deadlines
requiredExceptional technical and analytical skills
requiredAbility to adapt well to change, and to grasp new ideas quickly and a self-driven initiative to learn new technologies
requiredStrong attention to detail
requiredCisco
or
Fortinet
certifications
requiredProject Management Professional (PMP) certification
preferredSelf-driven initiative to conduct external research to resolve difficult technical issues
requiredAbility to track and ensure success of multiple simultaneous projects
requiredCommitment to achieving the firm's Service Level Agreement(s)
requiredWork as part of a cohesive team; must show respect, cooperation, and willingness to assist at all times
requiredThoroughly understand and adhere to departmental policies, procedures, reporting, and support processes
requiredExercise good judgment and takes initiative to anticipate customer needs
requiredEffectively manage time and multiple tasks within specific time frames
requiredQuickly adjust to changing priorities and departmental processes
requiredProvide oral and written instructions accurately to reports
requiredAbility to work independently with minimal supervisions
requiredPossess excellent written and verbal communication skills, specifically, the ability to be articulate and concise when speaking and working with customers, team members, and executives
requiredExtent of Contact (within and outside the Firm) High level of contact with:
IT Architecture ManagerDirector, Cloud & Infrastructure ServicesOther members of the IT/KS teamFirm vendors, consultants, and industry peersModerate level of contact with:
Firm attorneys and other Firm employeesOccasional level of contact with:
Firm executive-level leadershipFirm clientsPhysical Demands
Must be able to work at a computer and telephone for extensive periods of time.Must be able to routinely lift and carry files and other items up to 20 pounds; andMust be able to function in a standard office environment.Working Condition and Environment
Position requires 24x7 escalation supportPosition is full-time and requires a five-day work week and standard hours as outlined in the Firm policy manual (additional hours, including weekend and evening hours may be required to perform the essential functions of the job)This position is fully remote however, you may be required to come to the office periodically for team meetings or when there is a business or client need (this will require that you live within a commuting distance of a Baker Botts US office location and that you will allow you to commute into the office on relatively short notice)When working remotely, you must have secure and reliable internet service and a safe, private workspace from which to workUnusual work hours will be required at times, depending upon circumstancesMust be available to work throughout the calendar year including weekends and holidays depending on the business needTravel to other locations may be required as needed
Baker Botts is committed to cultivating a culture where our attorneys and staff thrive professionally and personally. We are proud to offer a comprehensive benefits program designed to support and enhance the overall wellbeing of our employees and their families.
Baker Botts L.L.P. is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, gender, sex, age, religion, creed, national origin, citizenship, marital status, sexual orientation, disability, medical condition, military and veteran status, gender identity or expression, genetic information or any other basis protected by federal, state or local law.